Communities of Practice in Action: 5 Use Cases

What is a Community of Practice?

A group of people who share a common concern, a set of problems or interest in a topic, and who come together to fulfill both individual and group goals.

—EDUCAUSE Community of Practice Design Guide

What are use cases for online communities of practice in state and local government?

ProjectManagement

Streamline communications during active projects and capture tacit knowledge to apply in future projects.

ProjectManagement

Joint Governance

Cross-jurisdictional governing bodies can collaborate and share documents relating to government tasks and program reviews.

Joint Governance

Examples: Water or fire districts

Cross-jurisdictional governing bodies can collaborate and share documents relating to government tasks and program reviews.

Joint Governance

Case Management

Case managers across multiple programs can better share information and coordinate services for common clients.

Case Management

EmployeeTraining

Transfer knowledge from experienced employees to new hires, helping them to learn policies, processes and procedures that become familiar with experience.

EmployeeTraining

Citizen Participation

Allow citizens to engage with each other and government organizations about public projects and decisions.

Citizen Participation

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