BUSINESS PROJECT WORK 2015 – 16

CONSUMER PROTECTION

MADE BY– Ankit , Chetan , Chirag , Deepika , Summit School – Saraswati Academy ( Haldwani ,

Nainital )Submitted to -- Mrs. Geetika Bisht

WHO IS CONSUMER? 1. Someone who has purchased goods and

services for personal consumption . 2. Consumer is the final user of all goods

and services 3. A Person who buys goods and services to earn

his livelihood for self employment is consumer

RIGHTS OF CONSUMER

1 . Right to Protection 2 . Right of Information 3 . Right of Choice 4 . Right of Hearing 5 . Right of Redressal 6 . Right of Education

RESPONSIBILITY OF CONSUMERS

• Shopping carefully and wisely• Understanding the terms of the sale• Reading and following instructions• Getting guarantees in writing• Saving receipts• Asking questions at point of sale• Keeping informed about new products• Ask for cash memo

CONSUMER REDRESSAL AGENCIES :DISTRICT FORUMSTATE COMMISSIONNATIONAL COMMISSION

SURVEY REPORT : ( Consumer , Retailers )Consumers --

Retailers