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2/9/2014
Group Members Shahid Abbas BC11-252
Muhammad Arslan BC11-259
Ahmad Shehzad BC11-264
Kamal Subhani BC11-294
M. Aatif Rfique BC11-296
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The Communication Channel
Sender
(Encodes) MediumReceiver
(Decodes)
Feed back
Noise
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Oral or Spoken Communication
Advantages
For long discussion
Immediate feed back
Nonverbal communication
More economical
Disadvantages
Information overload
Too much material
Complex information
Beyond the level of understanding
Not time to process giving
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Advantages
Precise complex information
Keeps a record
Helpful for memory
Disadvantages
Absence of nonverbal communication
Negative information
Controversial issues
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Advantages Send quick message
encourage thoughtful discussion about the information
Disadvantages Lose the emotional aspects
Low human interaction
May require more time in
reply
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Information richness &media selection Selecting appropriate media to send a message is key
component in communication effectiveness.
We must take into consideration the complexity of message in media section
We can evaluate the richness of media by following points.
Feedback
Channel
Type of communication
Language source
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Information overload
Trust and credibility
Time
Filtering
Emotions
Message congruency
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Passive communication
To make others happy
Aggressive communication
To min or dominate
Assertive communication
To keep contact line open
Types of communication
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How to communicate assertivelyWe can communicate effectively through
following ways.
Your perspective /perception of the situation:
Your feeling about the situation
Your wants regarding the situation or outcome
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Taking responsibility & “I” Messages This consist on following points :
Specify the behavior on which the assumption based
Expectation of listener behavior
Elicit feedback about your assumption
I Message consists of three parts The specific behavior
The resulting feeling you experienced because of the behavior
The tangible effect on you
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