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UGL is a leading global diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live. Learn about UGL, their services, operations, vision and much more.
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2 UGL Limited
Corporate Profile
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9/13
“Our projects, services and expertise are readily transferable; bringing our clients a unique breadth of knowledge and expertise.”
2 UGL | Corporate Profile Corporate Profile | UGL 3
Group StructureOur principal business operations are DTZ and Engineering.In all, we have over 208 sites across our global operations.
Our end-to-end delivery model*
UGL is a global diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live.UGL partners with some of the world’s largest blue-chip companies, government agencies, private enterprise and public institutions. We provide end-to-end property services, outsourced engineering and construction and asset management and maintenance services.
The complementary nature of our capabilities means we offer our clients highly specialised solutions to develop or enhance their asset’s performance over its entire life cycle. We deliver a broad range of services and whole of life solutions for diverse industries, providing our clients with access to world-leading sustainable and innovative technologies.
Our global operations include Australia, New Zealand, Asia, Europe, the Americas and parts of the Middle East.
Headquartered in Sydney, Australia, UGL operates worldwide across 52 countries employing 53,000 people.
* Our ‘end-to-end’ delivery model does reflect our property services end-to-end model.
DTZDTZ, with a history extending back to 1784, is one of the world’s largest property services firms, encompassing industry leading advisory, brokerage and management solutions to occupiers and investors worldwide.
Clients can select from a vast menu of services that when combined, offer a customised end-to-end service model tailored to the individual requirements of the client. DTZ are a single resource that is fully accountable to the project from preliminary planning through to project close-out. Our experience enables us to deliver the right solutions on time and at the right time.
DTZ blends a powerful combination of real estate brokerage and consultancy with day-to-day facilities management services in a holistic manner that links the business drivers of the clients we serve.
A full service offering is provided through 208 offices in 52 countries and delivered with exceptional quality. Clients benefit from a global platform which extends throughout Europe, the Middle East, Asia Pacific and the Americas.
SERVICES INCLUDE• Agency Leasing
• Capital Markets
• Consulting
• Energy & Sustainability
• Facilities Management
• Global Corporate Services
• Investment & Asset Management
• Project Management
• Property Management
• Research
• Tenant Representation
• Valuation
Our Businesses
EngineeringUGL’s Engineering business is a leading provider of engineering, construction and maintenance services with a diversified end-market exposure across the core sectors of rail, transport & technology systems, water, power, resources and defence, balanced by a leading operations and maintenance capability.
Our engineering operations provides innovative and sustainable technology-based solutions to optimise the value and performance of our clients’ operating assets.
UGL provides government agencies and corporations with the technical engineering capability to deliver essential services through all phases of an asset’s life. Our whole of life delivery model supports both critical economic and social assets from the initial design and construction to the end of the asset’s life cycle. Our approach to asset delivery and management ensures an asset’s performance is optimised and enhanced over this entire period.
By partnering with UGL, clients are able to leverage our enduring technology and industry partnerships, gaining access to world leading technology and best practice engineering solutions.
The business employs 8,000 people across Australia, New Zealand, South East Asia and India.
We provide high-value add services in outsourced engineering and construction services including:
• Engineering
• Construction
• Fabrication
• Manufacturing
• Commissioning
• Operations
• Maintenance
• Supply Chain & Technical Services
• Refurbishments & Upgrades
• Decommissioning
• Asset Management
• Project Delivery & Implementation
Corporate Profile | UGL 7 6 UGL | Corporate Profile
Malmö Manama Manchester Marseille Melbourne Mexico City Miami Lakes Milan Milperra Milton Milwaukee Minneapolis Mississauga Montpellier Montreal Moscow Mumbai Munich Nanaimo Nanjing Neuilly-sur-Seine New York Newcastle Upon Tyne Niagara Falls Nice Nimes Norrköping North Sydney Nottingham Oslo Ottawa Palo Alto Parnu Peoria Perth Philadelphia Phoenix Pittsburgh Prague Qingdao Rakvere Raleigh Regents Park Regina Reims Rennes Reno Richmond Hill Riga Riyadh Rome Rotterdam Sacramento San Francisco San Jose Seattle Selangor Seoul Shanghai Shenyang Shenzhen Silverwater Singapore South Melbourne South Portland Spotswood Spring Hill St Louis Stockholm Strasbourg Suzhou Sydney Taipei Tallinn Tamilnadu Chennai Tampa Taree Tartu The Hague Tianjin Tokyo Toronto Toulon Toulouse Townsville Tuen Mun Utrecht Vancouver Vandoeuvre-Lès-Nancy Victoria Vilnius Warrawong Warsaw Washington Wellington Wilson Winnipeg Wollongong Wuhan Xiamen Xian Zagreb Zurich Zwolle
Abu Dhabi Alexandria Almaty Amsterdam Århus Arlington Arnhem Atlanta Auburndale Auckland Austin Ballarat Bangalore Bangkok Bassendean Beijing Belfast Bengaluru Berchem (Antwerp) Berlin Birmingham Bloomfield Bordeaux Boston Bratislava Breda Brisbane Bristol Broadmeadow Brussels Bucharest Budapest Burnaby Calgary Canberra Cardiff Changsha Charlotte Cheltenham Chengdu Chennai Chicago Chongqing Chullora Cincinnati Clayton Copenhagen Cork Costa Mesa Courtabuf Dalian Dallas Darwin Den Bosch Denver Detroit Dijon Doha Dubai Dusseldorf East Hartford Eastwood Edinburgh Edmonton Eindhoven Enschede Frankfurt am Main Galway Geneva Gladstone Glasgow Gold Coast Göteborg Gronigen Guangzhou Gurgaon Hamburg Hamilton NZ Hangzhou Helsinki Ho Chi Minh City Hobart Hong Kong Hoofddorp Houston Howald Hyderabad Indianapolis Iselin Istanbul Ivry-Sur-Seine Jakarta Johannesburg Kansas City Kawerau Kelowna Keswick Kingston Kowloon Kuala Lumpur Kwinana Kyiv Leeds Leipzig Liege Limerick London Los Angeles Lyon Mackay Madrid
Our Global FootprintAn extensive global footprint means UGL plays an essential role in partnering with clients to maximise the value of their investments, wherever they are in the world.
Offices, SitesDTZ Affiliates
8 UGL | Corporate Profile Corporate Profile | UGL 9
Operational & Financial Snapshot
Five-year Summary 30 30 30 30 30 JUNE JUNE JUNE JUNE JUNE 2009 2010 2011 2012 2013
Operating Revenue ($m) 4,843.7 4,359.1 4,583.6 4,803.0 4,247.0
EBITDA ($m) 273.1 275.8 296.4 265.9 195.1
Net operating cash flow ($m) 183.9 229.4 150.6 111.0 105.6
Underlying Earnings per share (CPS) 91.9 91.7 99.0 101.3 55.4
Dividends (CPS) 64.0 64.0 70.0 70.0 39.0
Gearing (%) 22.5 16.8 13.2 27.1 34.0
Capital expenditure ($m) 56.4 46.8 51.4 68.0 92.0
UGL is listed on the Australian Securities Exchange (ASX: UGL) and is a Top 100 ASX listed company by market capitalisation. For the 2013 financial year, UGL delivered an underlying net profit after tax of $92.1 million on underlying operating revenue of $4.2 billion.
Group Financial Highlights• Underlying net profit after tax of $92.1 million1 and underlying EPS of 55.4 cents per share1
• Reported net profit after tax of $36.5 million and reported EPS of 21.9 cents per share, which includes the impact of restructuring costs, rebranding and underperforming power projects
• Operating revenue of $4.2 billion2
• DTZ delivered a record revenue contribution and its eleventh consecutive year of earnings growth
• Rail operations performed solidly due to its market leading position
• $4.3 billion in new contract wins and extensions
• High quality $8.3 billion order book supporting outlook
Operating Revenue1 ($m) Underlying NPAT2 ($m) Underlying EPS2 (cents)
2H
1H
2H
1H
FY09 FY10 FY11 FY12 FY13FY09 FY10 FY11 FY12 FY13 FY09 FY10 FY11 FY12 FY13
2H
1H
4,843.7
150.3 151.1
164.4 168.3
92.1
91.9 91.7
99.0 101.3
55.4
4,803.0
4,247.04,359.1
4,583.6
Order Book1 ($m)DPS (cents) Operating Cash Flow ($m)
2H
1H
FY09 FY10 FY11 FY12 FY13FY09 FY10 FY11 FY12 FY13 FY09 FY10 FY11 FY12 FY13
64
183.9
229.4
150.6
111.0105.6
8,151
9,062
8,220
9,626
8,33170
39
64
70
Key Financial Summary
1 Includes UGL’s share of joint venture revenue2 Adjusted for restructuring costs, rebranding, amortisation of acquired intangibles and gain on sale of property
Corporate Profile | UGL 11
Our approach to Corporate Responsibility (CR) is about running our business and achieving our goals in a way that reflects our values, connects our business decisions to ethical, social and environmental concerns and meet the standards our clients, shareholders and our own people expect of a global organisation.
Our approach is focused on:
• Delivering exceptional service to our clients within a framework which embraces the highest levels of corporate governance and ethical standards.
• Valuing our employees by providing a safe and rewarding work environment which invests in their future and where diversity is a given.
• Fostering our partnerships with our technology and joint venture partners and our suppliers to maximise knowledge sharing and idea generation in order to develop innovative, sustainable solutions.
• Actively supporting the communities in which we operate and using local suppliers and talent where possible.
• Managing our impact on the environment through responsible business practices across all of our operations.
Corporate Responsibility guides everything we do and the way we go about our business. Our approach is reflected in our Vision and Values, our Corporate Governance framework, our Code of Business Conduct, our Code of Ethics and our Policies. We recognise that Corporate Responsibility is a journey and as our company continues to evolve, we will continue to improve and extend our Corporate Responsibility framework.
Since 1970, we have followed a simple formula: when we do the right thing, we succeed. Every day, our businesses through the services they deliver make a meaningful contribution to the social, economic and environmental well-being of the communities in which we live and work. We want to leave a positive legacy for all of our stakeholders – a goal that is embedded in our values and drives every decision we make.
DELIVERING mEaSURaBLE VaLUE CREaTIONSustainable business practices can have a direct or indirect impact on value creation. For example, environmental efficiency initiatives that reduce costs have a visible financial impact. Attracting, developing and retaining the best people also has a direct impact on the value of our business. On the other hand, the value created by transparent business practices, risk identification and mitigation and open engagement with stakeholders is less obvious, but equally important.
Our approachCorporate Responsibility is central to the strategy of our business, and is integral to everything we do.
We believe every company has a responsibility to make more than an economic contribution to society. This approach underpins everything we do as the critical assets we help build and the essential services we deliver improve people’s lives, every day. For us, Corporate Responsibility is about creating a sustainable tomorrow, which means taking greater social, economic and environmental responsibility today.
Corporate ResponsibilityCreating a sustainable tomorrow for all of our stakeholders.
12 UGL | Corporate Profile
Corporate Directory
REgiSTERED OFFiCELevel 10, 40 Miller Street
North Sydney NSW 2060
Australia
Telephone: +61 2 9492 8888
Facsimile: +61 2 9492 8844
Email: [email protected]
Website: www.ugllimited.com
UgL LiMiTED
ACN 009 180 287
UgL LiMiTED Level 5, 40 Miller Street
Locked Bag 903
North Sydney NSW 2060
Australia
Telephone: +61 2 8925 8925
Facsimile: +61 2 8925 8926
Email: [email protected]
Website: www.ugllimited.com
DTZ555 W 5th Street, Suite 4500
Los Angeles CA 90013
United States
Telephone: +1 213 426 3000
Facsimile: +1 213 426 3019
Email: [email protected]
Website: www.dtz.com
SHARE REgiSTRYLink Market Services
680 George Street
Sydney NSW 2000
Australia
Telephone: 1800 200 296
Overseas: +61 2 8280 7796
Email: [email protected]
UgL BOARD
Trevor C Rowe AO Chairman
Raymond K F Ch’ien Non Executive Director
guy M Cowan Non Executive Director
Robert E Denham Non Executive Director
Richard g Humphry Non Executive Director
Richard A Leupen Executive Director
Douglas F McTaggart Non Executive Director
Kathryn (Kate) D Spargo Non Executive Director
Richard A Leupen Managing Director & CEO
Rob Bonaccorso Chief Financial Officer
Dennis Mentzines Lyn Nikolopoulos Company Secretaries
Our Vision and Values
reputationTeamwork
Teamwork
Honestyopennesscommunication
SafetySafety
Safety
sharing
Preferred
guiding
collaborative
collaborative
commitment
UGL
UGL
UGL
UGL
UGL
UGL
commitment
success
working
GovernmentCorporations
Corporations
Worldwide
Committed
Committed
Superior service
IntegrityShared
Integrity
Integrity
Outstandingclient service
partnerdelivering services
infrastructure
infrastructureSustain
outcomes
outcomes
liveEnhance
Influence
efficient
create
create
create
create
createbenefit
benefit
critical
communities
shareholders
clients
clients
employees
employees
risk management
risk management
risk management
value
value
responsibility
standards
information
information
informationinformation
communication
communication
deliver
success
success
success
success
deliver
deliver
deliver
appropriate
highest
highest
deliver
expectations
worldwide
value
value
value
work together
work together
work
work
work
deliver
professional
client expectations
highest level
duty of care responsibility
professional
exceed
standards
undertake
foundations
communities
benefitting
resources
services
services
deliver
service
service
essential
work
work
essential
work
Worldwide
live
livelive
resources
resources
efficient
achieve
achieve
achieve
foundations
contribution
superior
essential
Committed
essentialresources
delivering services
Influence createachieve
value
superior
standardsbenefit
outcomesInfluence clients
communicationcollaborativework
valueUGL
Our VisionTo be the preferred partner of governments and corporations worldwide in delivering essential services and critical infrastructure that sustain and enhance the environment in which we live and the communities in which we operate, for the benefit of our people and our shareholders.
Our ValuesOur values reflect the blueprint for our company to operate successfully and are consistently applied across all of our businesses worldwide.
SafetyWe take our duty of care for people seriously and uphold our commitment to safety and risk management.
IntegrityWe discharge our duties with the highest level of integrity and take personal responsibility to deliver on what we promise.
Outstanding client serviceWe strive to continually exceed our clients’ expectations and the standards of our competitors.
Honesty and openness in communicationsWe value talking directly, share appropriate information and communicate using clear and simple language.
TeamworkWe seek to foster a collaborative environment, working together to enhance our reputation and success.
Our Vision and Values embody our overarching strategic objectives and our unique culture which underpins the delivery of this vision. UGL’s longstanding purpose is to deliver sustainable and responsible wealth creation for our shareholders.
www.ugllimited.com
