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CREATIVITY : A REAL DIFFERENTIATOR IN THE HOSPITALITY MARKET. Osvaldo Torres Cruz Hotel Butler Guest Experience Consultancy [email protected] http://hotelguestexperience.blogspot.com

Creativity: a real differentiator in Hospitality Market

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  • 1. Osvaldo Torres Cruz Hotel Butler Guest Experience Consultancy [email protected] http://hotelguestexperience.blogspot.com
  • 2. It is a well known fact that Hospitality Market is one of the most competitive ones.
  • 3. Hotels must offer something real different to stand out from the pool of commoditized hotel products and services
  • 4. Mental characteristic that allows a person to think outside of the box, which results in innovative or different approaches to a particular task.
  • 5. It is time to establish the OUT OF THE BOX THINKING philosophy in your property
  • 6. To follow always the rules or to break them ? Use imagination and intuition? Risk taking culture or fear of failure? The same mistakes and failures or new ones?
  • 7. HOTELIERS MOTIVATION HOTELS FLEXIBILITY A FUNNY WORK AMBIENCE
  • 8. If you provide your hoteliers fun and flexibility , they will be motivated to approach their work in a different way : by creating special , unique and unforgettable prints in the minds of your guests.