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Sugar 6 enables you to build a global business, connect anywhere, and interact with prospects and customers via social channels. This presentation was presented at SugarCon 2011. Learn how to get started going global, mobile social in this informative session. Presented by Jan Sysmans, Sr Director Product Marketing, SugarCRM
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CRM Made Global, Mobile, Social
Jan Sysmans
Tuesday April 5 - 3:45 pm
©2011 SugarCRM Inc. All rights reserved.
The Future of CRM is Global, Mobile, Social
Agenda
CRM Made Global
CRM Made Mobile
CRM Made Social
CRM Made Global: 22 Languages
CRM Made Global: Mode Admin Control
CRM Made Global: English
CRM Made Global: Japanese
CRM Made Global: Russian
CRM Made Global: Spanish
CRM Made Global: Right To Left Support
CRM Made Global: Multi-Currency Support
CRM Made Global: Multi-Currency Support
CRM Made Mobile
CRM Made Mobile: iPhone
CRM Made Mobile: Android
CRM Made Mobile: Blackberry
CRM Made Mobile: iPad
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CRM Made Mobile: Offline Sync
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CRM Made Mobile: HTML5 Charts
CRM Made Social: Social CRM Is About
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Customers
Listening to Customers
Collaborating with Customers
Engaging with Customers
Breaking down barriers between a company and its customers
CRM Made Social: Social CRM Is Not About
04/12/2023 22©2011 SugarCRM Inc. All rights reserved.
Internal Collaboration
Breaking down barriers between departments within a company
CRM Made Social: Enabling Social Business
CRM Made Social: Mark Hinkle at Cloud.com
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CRM Made Social: LinkedIn
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CRM Made Social: Twitter
04/12/2023 Copyright © 2010 SugarCRM, Inc. All rights reserved.
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CRM Made Social: Blog
04/12/2023 Copyright © 2010 SugarCRM, Inc. All rights reserved.
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CRM Made Social: Maps
CRM Made Social: Email
CRM Made Social: Document Sharing
CRM Made Social: Online Meetings
04/12/2023 31©2011 SugarCRM Inc. All rights reserved.
CRM Made Social: SMS
04/12/2023 Copyright © 2010 SugarCRM, Inc. All rights reserved.
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SMS is a partner module available on SugarExchange
CRM Made Social: Activity Streams
04/12/2023 Copyright © 2010 SugarCRM, Inc. All rights reserved.
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CRM Made Social: Better Team Collaboration
04/12/2023 Copyright © 2010 SugarCRM, Inc. All rights reserved.
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Enhanced Activity Streams (aka Sugar Feeds)• Better Team Collaboration• Track all team activities for leads, cases,
contacts and opportunities• Subscribe to favorite leads, cases , contacts
and opportunities• Reply to or delete specific Activity Streams• More Admin controls
CRM Made Social: Twitter and Facebook
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Activity Streams • Social Streams• Admin can enable
or disable
CRM Made Social: Qontext Collaboration
04/12/2023 36Copyright © 2010 SugarCRM, Inc. All rights reserved.
Qontext is a partner extension available on SugarExchange
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CRM Made Social: Social Profile
©2010 SugarCRM Inc. All rights reserved.
InsideView = Sales Intelligence
InsideView is a partner extension pre-built in Sugar 6.2
The Future of Business is Open
04/12/2023 38©2010 SugarCRM Inc. All rights reserved.
Collaboration Social
CloudMobile
SugarCRMOpen Platform
