Culture in Your Business

MILLENNIUMSPASALON.COM | MEEVO.COM

HOW TOFoster Growth through Culture

What Makes You,


You?

We understand what it takes. How to talk the talk, and walk the walk.

Millennium is a leader in education in the beauty and wellness industry.

The Importance of


Culture.

What makes you different from the salons and spas down the street?

What’s going to make people want to come back?

What makes you memorable?

People naturally gravitate towards a culturethat makes them feel good about themselves.

Clients Staff

Build a culture that makes people want to come back, that makes people talk about you, and that makes them excited.

Salon Software that emphasizes the passion that salons have for the beauty industry.

Millennium & Meevo’s features can build a culture of greatness.

Nurturing Culture Through


Team Education.

Educate your entire team about growth indicators.

Educate your entire team about growth indicators.

1

New GuestPer Month

2

New GuestRetention

3

Repeat GuestRetention

4

FrequencyOf Visit

5

AverageTicket

6

Productivity

Service Providers need to understand how the Growth Indicators are going to help them become more successful.- SET INDIVIDUAL GOALS

What If?The impact the Growth Indicators can have

on future performance.

Front Desk needs to “Speak Millennium” by understanding their impact on the Growth Indicators, and by putting in their own efforts to help the business.- REBOOK, AVG TICKET

Every single person is a part of your team – everything they do impacts the business.

Understanding the Growth Indicators will not only allow them to succeed, but allow the business to succeed as well. - SET TEAM GOALS

How This Affects


Growth.

Understanding their numbers,and how they work hand in hand

with the Growth Indicators

Speak Millennium.The Language of Growth

New Guests Per Month

Varies

New Guests Retention

50%GOAL

Repeat Guests Retention

80%GOAL

FrequencyOf Visit

7-8xGOAL

AverageTicket

$5MORE PER

GUEST

The MA200Overall for the business, and for employees.

Motivating & Incentivizing Staff to


Participate.

Software that utilizes the best reports in the beauty industry.

How are you motivating your staff to embody the culture that you have created?

How are you incentivizing your staff for embodying the culture?

Contests

Rewards& Prizes

Gamification

Proven growth indicators and strategies that help motivate and incentivize an entire staff.

How are you motivating your clients and influencing behavior?

Client loyalty system

Real Experiences From a


Real Owner.

He stepped away from his business,and came back revived. Started putting certain

things into play to help mold his business.

Recognizing the


Problem

Retention

New Clients

You have a referral program?

Implementing a


Solution

Make it all about theGuest experience

Getting Your Staff


Engaged

My team understands why PREBOOKING is important, which is why they use the MillenniumGo app to book clients before they leave the chair.

Challenge them to be their best.

RETAIL SALESChallenges

AVERAGE TICKETChallenges

PREBOOKING Challenges

Equip your team with the education and tools they need, and watch them grow.

Experiencing the


Results

Rebook Percentages67%

YESTERDAY

67%THIS MONTH

76%THIS WEEK

70%LAST WEEK

Average Ticket$71.74YESTERDAY

$76.27THIS WEEK

$76.74LAST WEEK

$77.49THIS MONTH

Where Does it End?


It Doesn’t

Culture Culture starts with the experience over the phone when clients book their appointments, continues when they arrive, is reinforced by the service provider, and remains with them AFTER they leave.

Utilize DemandForce to send out Thank You E-mails, New Client Welcome E-Mails, Feedback Forms, Reviews, Promotions, etc.

Network with Like-Minded Professionals