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Presenter:
Chris Osborn
Vice President of Marketing
@chrisosbornstl.
Host:
Jessica Petry
Sr. Marketing Specialist
@JessLPetry
Follow along and participate on Twitter: #BIZWEBINAR @BizLibrary
Improve employee performance with the largest
and fastest-growing library of training videos.
What you should take-away:
EQ serves as the building block for professional success.
Four key competencies to focus on to develop EQ with your leaders.
Developing EQ will improve the performance of your organization.
Smart people (high IQ) will generally be
more successful than their peers,
because IQ is the best predictor of
success.
True or False.
Average IQ people outperform high IQ people
70% of them time…
90% of top performers
are also high in emotional
intelligence
People with high EQ
make more money.
$29,000 more per year
than people with a low
degree of EQ.
EQ is an important workplace skill and predictor of success in all types of jobs.
SOURCE: Travis Bradberry, Emotional Intelligence – EQ, Forbes, January 2014.
Emotional intelligence is the “something” in
each of us that is a bit intangible. It affects
how we manage behavior, navigate social
complexities, and make personal decisions
that achieve positive results.
Source: Travis Bradberry, Emotional Intelligence 2.0
Trust
Anger Management
Stress Tolerance
Time Management
Empathy
Decision MakingChange Tolerance
Communication
Customer Service
Flexibility
Assertiveness
Teamwork
Accountability
Social SkillsPresentation Skills
Emotional intelligence is the foundation for critical skills.
The most effective leaders are all alike in one crucial way: they all have a high
degree of what has come to be known as emotional intelligence. It’s not that
IQ and technical skills are irrelevant. They do matter, but…they are the entry-
level requirements for executive positions…
…emotional intelligence is the sine qua non of leadership. Without it, a
person can have the best training in the world, an incisive, analytical mind,
and an endless supply of smart ideas, but he still won’t make a great leader.
Source: Daniel Goleman, What Makes a Leader, Harvard Business Review
Emotional Intelligence EQCan be learned and unlearned
The connection and
interaction of the
emotional and
rational parts of our
brain
Strategies to adopt
and improve
Attitudes, choices
and behaviors
Emotional Intelligence Appraisal
13.7%14.7% 14.8% 15.1%
18.3%16.7%
31.0%
19.0% 18.5%17.1%
14.0% 13.8%
2003 2004 2005 2006 2007 2008
High EQ Skills Low EQ Skills
Source: Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves (data from Emotional Intelligence Appraisal)
WHAT I SEE WHAT I DO
PERSONAL COMPETENCE
SOCIAL COMPETENCE
Self-Awareness
Social Awareness
Self-Management
Relationship
Management
Source: Emotional Intelligence 2.0, Travis Bradberry and Jean Greaves
Self-Awareness
People high in self-awareness understand what they do well, why
they perform well in a variety of situations, and they understand
their emotional responses to various stimulations and people.
PERSONAL COMPETENCE | WHAT I SEE
See Feel
Motivate
Assessments Strategies Feedback
Building Self-Awareness
• Strengths and
motivators
• Values
• Keep a journal
• Debrief stressful
situations
• 360 reviews
• Ask for
observations
Some ideas on assessments…
MEIS
Multifactor Emotional
Intelligence Scale
ECI
Emotional Competence
Inventory
SASQ
Seligman Attributional Style
Questionnaire
EQ-i
Reuven Bar-On’s EQ-i
D
EQ and DISC
C
I
S
Task Oriented People Oriented
Tell
fast paced
Tell
slow paced
Recommended Resource
Emotional
Intelligence Video
Series
• What is Emotional Intelligence?
• Developing Self-Awareness
• Developing Self-Regulation
• Developing Self-Motivation
• Developing Empathy
• Developing Effective
Relationships
• Emotional IQ and DISC
Self-Management
People with high degrees of self-management are able to use their
awareness of their emotions to guide and direct their actions and
behaviors towards positive outcomes.
PERSONAL COMPETENCE | WHAT I DO
Self-Management Improves with Maturity
65
68
7172
Gen Y Gen X Boomer Traditionals
80-89 = a strength to build on
70-79 = with a little improvement, this could be a strength
60-69 = something you should work on
Building Self-Management
Conflict Resolution
• Listening skills
• Problem solving
• Negotiation
• Analytical skills
Decision-Making
• Impulse control
• Time and patience
Goal Setting
Know where you are, to know where you’re going
Optimism
• Humor
• Future and vision
Social Awareness
People that are socially aware are able to accurately comprehend the
actual emotions of those around them, even if they are experiencing
different emotions in the same situation.
SOCIAL COMPETENCE | WHAT I SEE
Building Social Awareness
Observation
• Body
language
• Verbal tone
• Word choice
Social
Gatherings
• Find
common
ground
Active
Conversation
• Ask questions
• Connect in
the moment
• Learn more
than tell
The Importance of Networking
Relationship Management
Relationship management is the ability to use our self-awareness of
our emotions, awareness of the emotions of others to build and
maintain effective and rewarding personal and professional
relationships.
SOCIAL COMPETENCE | WHAT I DO
Written Communication
Channels and Impact
Presentation Skills
Visual Information
Ideas and Persuasion
Verbal Communication
Inform, Persuade and
Teach
Feedback
Giving and Receiving
Building Relationship Management
Relationship
Management
Social
Awareness
Self –
Management
Self –
Awareness
Trust
Anger Management
Stress Tolerance
Time Management
Empathy
Decision Making
Change Tolerance
Communication
Customer Service
FlexibilityAssertiveness
Teamwork
Accountability
Social Skills
Presentation Skills
Working Well With Others
Diversity Video Series
• What is Diversity?
• The Diversity Continuum
• The Mistake of Stereotyping
• The Power of Inclusion
• Diversity Equals Greatness
Developing Emotional Intelligence
Emotional
Intelligence Video
Series
• What is Emotional Intelligence?
• Developing Self-Awareness
• Developing Self-Regulation
• Developing Self-Motivation
• Developing Empathy
• Developing Effective
Relationships
• Emotional IQ and DISC
Building Relationships
Cutting Edge
Communication: Building
Relationships
• Fast-paced and short
• Character-driven TV style
comedies
• New approach to reaching
today’s learners
• Laughing, discussing and
reacting to behaviors
Improve employee performance with the largest
and fastest-growing library of training videos.
FREE 30-DAY TRIAL!no risk and
no obligation
Jessica Petry
Sr. Marketing Specialist
@JessLPetry
@BizLibrary
Chris Osborn
Vice President of Marketing
@chrisosbornstl
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