DID YOU KNOW?#1

Presented by

Ana Middlebrook & Kim Rose

ITC

* All ITC Policy & Procedures can be found in the employee handbook available at the ITC office.

Presentation Outline

• Being an ITC Employee• Mandatory Annual Training• Website / BlogSpot• ID Badges• Habilitation Notes• Gaps / NPS• Incident Reports• Time Cards

Being an ITC Employee

• The primary concern of each employee must be to provide the highest quality of service to each of our consumers.– Each consumer is entitled to respect and understanding.

• We recognize that for most employees the following is not an issue. However, you must adhere to these rules: – ITC is your employer, not having staff presence daily does not

dismiss you from standards kept at other jobs.– As an employee you are required to return phone calls and/or

emails in a timely manner .– While providing services for your consumers; the use of

mobile phones, personal digital assistants (PDA), or ANY other electronic devices, for personal use, is strictly prohibited. To ensure the effectiveness of services provided to our consumers, employees are asked to keep these devices at home or turned off.

Mandatory Annual Training

• Each agency will offer continuing education.

• In agencies providing services for state-funded programs, caregivers must complete 6 hours of continuing education per year.

• ITC will provide 4 mandatory trainings throughout the year.– This will help you achieve most of

the 6 hours required.• CPR, First Aid, Article -9, and other

trainings outside of ITC will be accepted as part of your 6 hours.

• ITC will ensure that you will get opportunities to meet the state requirement of 6 hours.

ITC Website / BlogSpot

• To make our provider search more effective please review your trainings and experience and get them updated.

• By clicking the News & Events tab on the website a new window will pop up with the ITC BlogSpot.

• From the BlogSpot you can access:– Event Videos – Event Pictures– Newsletters– Trainings– Caregiver Documents– Employee Handbook

ITC ID Badges

• Employee badges signify friendliness to consumers as you help introduce yourself and assisting them with their needs. Without saying a word, your identification card tells them who you are and the agency you work for.

• Employee badges keep you safe while providing service out in the community. With the badge you can identify yourself as a caregiver for ITC and state that you are providing service for you consumer.

• Employee badges are mandatory and must be worn at all times while providing services.

• If your badge becomes lost or destroyed please contact ITC immediately to discuss a replacement badge.

Habilitation Progress Notes

• Due the 2nd of every month regardless of what day the 2nd falls on.

• Comments must be detailed in comment boxes.

– What works, what your plans for improvement are.

• Only put a 4,3,2,or 1 in scoring cells, any other marks make scoring confusing.

– If you didn’t work that day please leave the cell blank.

• Add up consumers score from the scoring cells and put in total box.

• Do not go over allotted monthly hours for your consumer.

• You must write in your name and moth and year at the top.

• These HAH notes are not to be rushed last minute, they need to be done throughout the month filled in with honest and significant data.

GAPS / NPS

• All scheduled services with DDD consumers must be provided.– Shifts are discussed between consumer family and the caregiver.

• This is a state requirement. • If you absolutely cannot provide services as

scheduled you must contact your ITC manager and notify them as soon as possible. – for example if you are ill or if your car breaks down.

• ITC will then contact your consumer or their guardian and offer to send a backup provider until you can again provide services as scheduled.

Incident Reports

• An Incident is any event that is unforeseen, unexpected, unplanned, concerning the consumer.

• Some examples might be:– Physical or verbal threats against or to consumer.– Alleged neglect, abuse or mistreatment to a consumer by anyone.– An incident involving law enforcement personnel, emergency personnel,

emergency medical care.– Possession and/or use of illegal substances.

• If you are unsure if you have an Incident call us.• Remember “If in doubt, talk it out”• Must be reported immediately with as much detail as possible.

– ITC only has 24 hours to report the incident to DDD.

Time Cards

• Time Cards are due on the 1st & 16th regardless of what day it falls on

• Employee name & Consumer name must be filled in.

• Consumer guardian must initial after every time service is provided.

• Enter number of hours work for each service provided. – If 6 hours of RSP are provided,

indicate that with the number 6 not an X or a √.

• No more than 4 hours of HAH can be worked in a day.

• Total hours must equal the number of hours of service provided.

• Time in & Time out need to be clearly entered.

• Time cards must be signed by consumer’s guardian and caregiver to be processed. So your best to get them signed in time to turn in.