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Presented at a joint meeting of the Knowledge Management Leadership forum and the Victorian Government Innovation and Improvement community of practice, 19 May 2011.
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Different aspects of Knowledge Management:
Connecting people and knowledge:beneath the surface
Helen MitchellMay 2011
For KMLF andVictorian Government Innovation & Improvement CoP
Hello
Me
“Knowledge is power”
I have a story about this.
Therefore I will keep it to myself
Therefore I will share it
“Trust: our air and water”
• We can’t exist without it
• You can’t mandate it
• You can create the environment for it
Knowledge sharing
Knowledge sharing
Trust Knowledge sharing
New knowledge
adapted from Castelfranchi (2004)
Dimensions of Trust
I have a story about this too.
Abrams et al (2003)
Benevolence
“You care about me and take an interest in my well-being and goals.”
“You have relevant expertise & can be depended upon to know what you are talking about.”
Competence
My perspectiveTrust is essential to
constructive connections with
people
In organizations, people form
relationships and work together in networks
and communities
To create knowledge that benefits both the organization and their
learning
Relies on electronic/virtual communication such as phone, email and
the web
Distributed across time zones,
geographic regions and cultures
Virtual communication creates specific challenges in building and maintaining
trust and relationships
Reputation is built through trust and communication,
creating relationships
These knowledge networks can be formal or informal
Effectiveknowledge
sharing
Let’s discuss
Find me
@helmitch
helmitch.blogspot.com
linkedin.com/in/helenmitchellaus
slideshare.net/helmitch