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Business Etiquette
WHAT IS ETIQUETTE?
The code of ethical behavior regarding professional practice or action among the members of a profession in their dealings with each other
WHY IS ETIQUETTE IMPORTANT?
• Disconnect in expectations between generations−Veterans, Baby Boomers, Gen X, Gen Y, Gen Z
and Digital Natives• Successful career• Respect
PROFESSIONAL CONVERSATION
• Ask questions to get to know the person
• Do not discuss controversial subjects (politics, money, religion, etc.)
• NEVER use curse words (even if the other person does!)
• Do not send texts or answer your phone during important discussions or meetings −Better yet – put phone on mute
E-MAIL & PHONE
• Phone−Always introduce yourself and all the participants at
the beginning of the call −Be clear in what you are saying to make up for lack of
nonverbal cues−Always return phone calls promptly and consistently −No unrelated phone calls during meetings−Deal with angry callers in an appropriate manner
LUNCHROOM ETIQUETTE
• Don’t steal food and drinks from the fridge• Don’t bring food with strong odors• Don’t complain about kitchen supplies (e.g., type of
coffee maker or coffee)• Clean up after yourself!
− Including removingoutdated food from therefrigerator
PROFESSIONAL ATTIRE
• Know what “traditional business attire” and “business casual attire” mean in your company
• Keep yourself well groomed• Well maintained purses, briefcases and shoes• How you present yourself affects how others see
you• If you are visiting a client, always dress “one
notch above” the client’s dress code
CONCLUSION
Maintaining a productive and positive office environment improves teamwork, morale and profits.
If you have questions about how to revamp the culture in your workplace, or if you have other organizational development questions, please contact us.
