Dream Dinners Franchise Reviews 3 Questions to

Ask Every Unhappy Customer

Customer ServiceEven the best of business owners make mistakes and potentially costly blunders. However, it’s not the slip-ups that we make that defines us, but rather how we overcome these errors.

We all know it’s important to deal with customer complaints in a professional manner by apologizing and trying to alleviate the situation so the customer is happy in the end. Although formulating an appropriate resolution to the problem should be the end-goal, Dream Dinners franchisees should also try to understand the problem and why or how it occurred by asking the right questions.

Today, Dream Dinners franchise reviews three questions that Dream Dinners franchisees should ask their customers during a complaint to alleviate the situation and better your franchise in the process.

1. “Help me understand what happened.”

2. “What could we have done differently?”

3. “How could we make you happy?”

3 Questions to Ask Unhappy Customers

Gaining sufficient background information to a customer’s complaint is vital. As a Dream Dinners franchisee, how are you supposed to come up with a solution if you don’t understand how or why the problem exists in the first place? Letting your customer explain the situation – without interruption – will help them feel as if their complaint is being heard and that you care about the entire process – not just providing a quick fix. This will help to establish a relationship between the customer and the franchisee, increasing their likelihood to visit your store in the future despite the current state of unhappiness.

1. “Help me understand what happened.”

Once the business owner has heard the back story of why the issue occurred, it’s important to ask what the customer would have liked to have occurred instead. This can help the franchisee understand what their customer was expecting from the experience compared to what actually happened. Asking this question can help communicate to the business owner what apossible solution to the problem or complaint may be without having to blindly guess.

2. “What could we have done differently?”

The conversation shouldn’t end with the first two questions. To help satisfy the unhappy customer, ask what you could do for them to make them happy. Sometimes they may respond with a small request, such as a requesting a simple apology or refund, but some customers may ask for more extensive remedies, such as a free product or service. Finding out specifically what would make them happy can help you to come to a resolution together. Regardless of what the request is, franchisees should try their best to actually provide this request to the unhappy customer to meet the customer’s expectation. This can prove to the customer that they matter and turn an unhappy customer to a satisfied one and perhaps even a returnee.

3. “How could we make you happy?”

For more information about how you can purchase a Dream Dinners franchise for sale or bring a new Dream Dinners franchise location to your community, visit the Dream Dinners franchise information page today.

http://dreamdinnersfranchise.com/

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