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Matthew Jeffery Head of EMEA Talent Acquisition & Global Talent Brand, Autodesk @MatthewJeffery

Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

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In the summer of 2011, Matthew Jeffery of Autodesk published two recruitment articles: "A Vision for the Future of Recruitment: Recruitment 3.0," and "Recruitment 4.0: Crowdsourcing; Gamification; Recruitment as a Profit Centre” and, “the Death of Recruitment Agencies." Their impact is still being felt throughout the industry today. A year later, what's the story? How much has been implemented by Autodesk? What has worked? What could not be implemented? And what is pure theory and will never see the light of day? In this keynote, Jeffery will reveal the inside story. Hear about Autodesk’s use of social media, the cutting edge mobile recruitment app, new corporate careers website and disruptive recruitment marketing practices...hear the highs and the lows...the mistakes and the glory. Expect key learning’s and takeaways in a very honest, no holds barred session. In addition, Jeffery will share an exclusive look at the conclusion of their research: "What is Recruitment 5.0: The Final Chapter of Recruitment" and conference attendees will be the first to receive a copy of this ground-breaking report.

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Page 1: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Matthew JefferyHead of EMEA Talent Acquisition & Global Talent Brand, Autodesk@MatthewJeffery

Page 2: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

opening statement

BIGBold

Page 3: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

NO COMPANY has mastered the new recruiting….be it use of social media….e-branding….mobile

But it’s kinda fun taking giant leaps……

Page 4: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Where to start? What’s first?

Why the need for a new recruiting?

Page 5: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

What is drivingthe need for change?

Recruiting is evolving……

Page 6: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Global WARfor ‘top’ talent

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We’re competing to hire the BEST!

Page 8: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

The experienced talent pool is shrinking

Page 9: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Industries are converging

Consumer

FMCG

Biotech

Mobile

Banking

IT

Media Government

Film/Games

Clean Tech

Healthcare

Same/similar talent is being sought

Page 10: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Average time in role:Less than 2 years

Company loyalty is changing…..

Page 11: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

In-House: Direct Sourcing Employee Referrals Internal Database SEO/SEM/CRM Social Media Web 2.0 Networking Employment Branding University Pipeline

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Internal recruiting = recruiting excellence

Internal recruiters know the business and are better at selling their company with passion

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Changing Demographics

Working longer, retiring later

Graduates seeking work

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So many solutions!!! ATS’s

CRM

Social mediaLinkedIn Talent Pipeline

Agencies

Job Boards

Sourcers

Growing number of Consultants, Futurologists, Advisors,

Social Media Experts, Self Proclaimed Guru’s!

SEO

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Competitors are mapping out your

talent and are speaking to your

staff.RIGHT NOW!

Page 16: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Lazy recruiters damage the credibility of our profession

Page 17: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Many recruiting leaders happy to maintain the status quo and not challenge or be challenged

Page 18: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Who said recruiting was easy!

Feels like we need six arms

Page 19: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Given all these variables, we need to

to be sharper, more efficient and better than our competitors.

CHANGE

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And yet our goal

…to hire the best… with…

HAS NOT CHANGED

Page 21: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

PREDICTABLE TALENT PIPELINEAchieved through direct sourcing, relationship building,

employment branding & social media

The ultimate goal

Page 22: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Added to all these challenges of hiring the best…

We have our own extra challenges

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Our Biggest Challenge?

Page 24: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

**Image courtesy of LightStorm Entertainment

World leader in 3D Design, Engineering

and Entertainment Software

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Shifting to a focus on cloud, mobile and social we have to change perceptions of Autodesk in the market.

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Attract new skill sets while offering something unique

Our goal:

Page 27: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

The New Recruiting

Page 28: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

The core philosophies of 3.0

• Not everyone’s looking for a new job• Everyone is a potential candidate or Brand Ambassador• Employment brand is pivotal to your success in attracting candidates• Candidate experience is more than a bounce back email• Understanding the psychology of people• You are not in control of what people are saying• Building relationships and communities is key (hence importance of Social

Media)• Content is King: Don’t make recruiting boring

Recruitment 3.0

Page 29: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

The core ideas of 4.0

• The idea that recruiting can move from being a cost centre into a profit centre

• The end of external recruiting agencies• Job boards folding and repurposing• Companies hiring through crowdsourcing and external referrals• Gamification shapes sourcing strategies and underpins content stickiness • Companies subjected to global reviews by crowdsourcing and the wisdom

of the crowd

Recruitment 4.0

Page 30: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Let’s explore some of the ideas…

What works for us?

Page 31: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Employment Brand is pivotal to our success.Recruiters are Sales/Marketing professionals.

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…a person’s gut feel / interaction with a product, service or organization.

A BRAND IS…

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We can try and position, message and

influence perceptions but an Employment

Brand is based on the interactions with a

brand be it employees, consumers,

products, services

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What differentiates a company to make it unique?

So why don’t we create compelling work environments & candidate experiences?

Page 35: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Employment Brands build from the inside out

People need to feel valued

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Employment Brands are nurtured by companies

providing the best conditions to work

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If our employees are unhappy… they will share it and any Employment Brand marketing won’t be authentic

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Candidates and employees are not afraid to say what they think

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Why Autodesk?

• Cool, innovative products with amazing reach

• Important company whose software is used to solve important design challenges and foster sustainable design

• Employees are treated with respect

Page 40: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Global corporate challenge: A fit & healthy company

Page 41: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Kids at Autodesk days

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Go karting with F1 drivers

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Global football competition in Italy

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MyAutodesk Global photo competition

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CEO celebrates Autodesk being one of FORTUNE’s 100 Best Places to Work

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Office curry nights!

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Bring your dog to work

Page 48: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Fun use of office wall space- A-Z games

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Autodesk flash mobs

Page 50: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

The Queen even stopped by to celebrate her Jubilee

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Interns: Living the Dream

Page 52: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Student design competitions: Design the next Ferrari supercar!!!

Page 53: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Constant global communication

Page 54: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Communicate

Communicate

Communicate

Page 55: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Letting the people speak…

and listen Annual Employee Engagement Survey

Page 56: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

All this activity…what’s a measurement of success?

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Great Places to Work—The Employees Speak!

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58

Best Places to Work Recognition

Page 59: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

People want relationships with people…not faceless companies

Humanizing the brand key

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Hence our focus on revealing the people behind the brand

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The New RecruitingRecruitment 3.0

Page 62: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Why do recruiters spend so much time focused on the active market?

Not everyone’s looking..Look-

ing10%Not

Looking90%

Page 63: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Like everyone we have sourcers who target the best talent …

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Building relationshipsand communities is keyRecruitment 3.0

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Recruitment 3.0

Communities / Talent Pools / Puddles

Page 66: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Passive Pool (Non-active)

Active

Sourcing

E-Branders/ Marketers/

Community DJ’s

Recruiters Process

Snipers

Snipers

Mass CommunicationActive vs. Passive Talent

Page 67: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Active Candidates

Most people are happy in their current jobs and not looking BUT if presented with the right opportunity will move.

Hence while they are passive….they are active.

Page 68: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Everyone is a potential candidate or brand ambassador. Our job is to create the interest… ‘we create candidates’

Page 69: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Best Talent

Employment Brand Ambassadors

Corporate Manufactured Community

• Not everyone in a Corporate Community is hireable or desirable:

• The vast proportion are not…hence the need to ensure they become Brand Champions who engage / join in discussions and show an interest

Page 70: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Targeted Less Targeted

Community

Sourcing Team:Mapping

Targeted Advertising eg Facebook

ATS / Database (Already a Community of its own but

Untapped)

Targeted LinkedIn Communications

Job Board Advertising Specific & Corporate Generic Brand Building

Social Media:Facebook Fan Page; Twitter

Followers, LinkedIn Discussion Group Members, LinkedIn Corporate Page; YouTube Channel Subscribers, Blog

Followers

Event lists & Event names

SEO / SEM

How to build a Corporate Community

Traditional Print Mass Market Advertising

Targeted Job Board e-shots eg Monster

Page 71: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Crowdsourcing of candidates (4.0)

Power of the crowdNew Ideas….

Page 72: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Sales Associat

ion 25,921

End to End Web Develop

ers 24,170

. Net People 76,324

HR Professionals

70,355Java

Developers 94,876

CAD Community 7,875

Procurement

Professionals

107,088

Finance Club

167,296

C# Developers

36,139

iPhone Developers

31,741

LinkedIn HR 486,612

Innovating Marketing, PR, Sales Word of

Mouth 144,973

Micro & Macro ‘Talent

Puddles’

Sourcing Team:

Pin pointing Talent

Talent Branding: Massaging

& Messaging

LinkedIn Targeted Crowdsourcing

Page 73: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Building a Community is not about a collection of random individuals from Social Networks imported into a manufactured community.

Targeting is key.

Page 74: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Most recruitment communication is boring… yes… boring...

Page 75: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story
Page 76: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Active

EngagementHumanizing the

Brand

Mobile apps

Facebook fan page

Twitter page

LinkedIn discussion groups

Blog site

YouTube channel

Targeted email marketing shots

Events

SEO/SEM

Engaging a Corporate Community

Page 77: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Recruitment 4.0

Gamification

• Gamification is not about creating games but a philosophy…how we learn engagement from games.

Page 78: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

“Is using game mechanics/methodology to inspire engagement in activities that otherwise would be considered boring or routine/chore.”

Making activities Social Contents simple, fun & interactive People want to know what other people are

doing Personalisation/humanisation e.g. Avatars Encourage sharing of content in the

community Getting friends involved to encourage

‘virality’ ‘Gifting’ Reveals at certain times of the day

Competition against friends / leader boards ‘Easter Eggs’, hidden features on your site Enabling unique experiences / personalisation Progress Bars User Generated Content

Page 79: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Fake or Foto:One of our first Autodesk games

Page 80: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Fun content revealing behind the brand

Page 81: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Employees dressing up!

Page 82: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Let me introduce you to the Autodesk communities

Page 83: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

We love a good gossip!!

People are naturally social and conversational (Recruitment 3.0)

Page 84: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story
Page 85: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Raise your hand…If you found your current job as a direct result of Facebook?

Page 86: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Raise your hand…If you would search for a new job today via Facebook?

Page 87: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Autodesk’s Facebook strategy is around Employment Branding and taking candidates on a journey…

Facebook may be great for recruiting some high volume roles today but will it help you build a pipeline of… • UX Mobile Designers• Sales Directors for Russia• Java Developers

Page 88: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

You are not in control of what people are saying (Recruitment 3.0)

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Page 90: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Raise your hand…If you would follow a company’s Twitter feed, which is a list of jobs hyperlinked back to the careers site if you were not looking for a job?

Page 91: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

So why are companies doing it?Are people that dull that they sit looking at job links on Twitter all day?

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Page 97: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

SEO Strategy

Page 98: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Communities go mobile

Page 99: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Explosion of mobile across the globe

5B Mobile Phones and 6.9B People

Rank Country # of Mobile Phones Population % of Population

- World Over 5 Billion 6,909,500,000

1 China 896,200,000 1,341,000,000 67.10

2 India 826,930,916 1,210,193,422 69.19

3 U.S. 302,947,098 310,866,000 96.00

4 Russia 220,550,000 142,905,200 151.90

5 Brazil 215,000,000 190,732,694 110.51

6 Indonesia 168,264,000 237,556,363 73.10

7 Japan 107,490,000 127,370,000 84.10

8 Germany 107,000,000 81,882,342 130.10

9 Pakistan 105,151,871 171,901,000 63.20

10 Nigeria 90,583,306 140,000,000 64.70

Page 100: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Honest.. no holds barred…Mobile app has been a challenge

Page 101: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Why?Only get one chance to persuade people to download.

Page 102: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story
Page 103: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Not just recruiting on the go

Page 104: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Not just PRabout Autodesk and our products

Page 105: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Humanizing

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A place to engage and learn

Page 107: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

A place to be entertained and compete

Page 108: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Updating our corporate careers site has been challenging

Honest... no holds barred

Page 109: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

Our corporate careers site Last year we decided it had to go….

Page 110: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

We hoped to reveal the updated site to you today

Page 111: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

But no go…..

We’ve spent months meeting creative agencies and reviewingconcepts to no avail.

They just did not get it….

Page 112: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

We did not want a site focused on job openings and corporate information….we want people coming back for more. Engaging content and real employees.

Dare we say fun?

Page 113: Dream or Reality? The Implementation of Recruitment 3.0 & 4.0: Inside the Autodesk Story

ROI and Metrics • Our challenges: No centralized reporting

dashboard. Reporting in different areas including ATS, Social Media Communities, SEO, Job Distributors.

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The Future of Recruiting - 5.0

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Personal data in the cloud

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Our DNA data footprints in the cloud

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Obsessively knowing your audience

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We know what you like!

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Facial recognition: Linked to LinkedIn profile?

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For candidates…jobs on a plate

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For companies, profiled candidates, behaviourally scanned, psychologically evaluated based on traits

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Predictive profiling / occupational psychology

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Candidate cloning

‘Create’ your own candidate

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Death of the ATS

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Employment brands merging

Differentiation minimal

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Augmented Reality

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Disruptive marketingDISRUPTION

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The Recruiter of the future?

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London is the party capital of the world!!!

Talent Connect London Key Takeaways

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Key takeaways

• ‘Nurture your Employment Brand’ from inside – out

• Social Media Matters- Build Communities

• Innovate, challenge the status quo and take risks

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We can make or break a company and find that missing piece

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Let’s celebrate what we do

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Lets head in ‘One direction’…… &make Recruitment a Great Profession

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Follow us @matthewjeffery

Thank you!