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Economy experience sharing 1–Chinese TaipeiEconomy experience sharing 1–Chinese Taipei
Dr. Yu-Hsieh SungChief Secretary
Research, Development and Evaluation Commission2008.03.27
Outline
1. Foreword2. Government Plan/Program Performance Management Scheme3. Ministry 4-Year Overall Strategic Plan Review and Evaluation4. Individual Medium and Long-Term Program Review and Evaluation5. Web-based Government Plan/Program Performance Management (GPMnet)6. Suggestions and Prospects
1
1. Foreword
1.Chinese Taipei has established two levels Government Plan/Program Management Scheme for good governance of Ministry strategic plan and individual program.
2.Chinese Taipei also built ICT-based plan/program performance management system which proved to be effective.
1.Chinese Taipei has established two levels Government Plan/Program Management Scheme for good governance of Ministry strategic plan and individual program.
2.Chinese Taipei also built ICT-based plan/program performance management system which proved to be effective.
BackgroundBackground
A Public Sector Governance Seminar led by New Zealand, held on the margins of SOM III 2007 which forms part of the APEC Work Plan towards LAISR 2010. The seminar highlighted the importance of good public sector governance that can strengthen the voice of voters and taxpayers.
A Public Sector Governance Seminar led by New Zealand, held on the margins of SOM III 2007 which forms part of the APEC Work Plan towards LAISR 2010. The seminar highlighted the importance of good public sector governance that can strengthen the voice of voters and taxpayers.
Based onBased on
2
2. Government Plan/Program Performance Management
Scheme
2.1 The 2-Level Framework of Government Plan/Program Performance Management
3
Organization Level
Individual Level
Ministry 4-Year Overall Strategic Plan
Ministry AnnualPlan Performance
Evaluation
Individual Mediumand Long-Term
Program
Preliminary Review of
Annual Programs
Annual Program Performance Evaluation
Progress Monitoringat Different Layers
Regular Follow-up
MinistryAnnual Overall Strategic Plan
Implementation Monitoring
On-site Inspection
Program Implementation
Report
2.2 Management Scheme and AgencyResponsible for Plan/Program Review
Ministry4-Year
Overall Strategic Plan
(reviewed by RDEC)
Ministry4-YearBudget
Allocation Quota(reviewed by
DGBAS)
MinistryAnnual Overall
Strategic Plan(reviewed by
RDEC)
MinistryAnnual Budget
Allocation Decision
(reviewed by DGBAS)
Legisla-tive Bra
nch
RDEC:Research, Development and Evaluation Commission
DGBAS:Directorate-General of Budget, Accounting and Statistics
CEPD:Council for Economic Planning and DevelopmentPCC:Public Construction CommissionNSC:National Science Council 4
Individual Medium & Long-Term Programs
Preliminary Review of Annual Programs
Social Policy
(reviewed by RDEC)
Individual Medium & Long-Term Programs
Preliminary Review of Annual Programs
Science & Technology R&D
(reviewed by NSC)
Individual Medium & Long-Term Programs
Preliminary Review of Annual Programs
Public Infrastructure
(reviewed by CEPD/PCC)
3. Ministry 4-Year Overall Strategic Plan Review and Evaluation
3.1 Ministry Overall Strategic Plan Performance Management
5
Performance Indicators
(Evaluation Criteria)
StrategicGoals
Performance Evaluation
Ministry 4-Year Overall Strategic Plan (From Year X+1 to Year X+4)
StrategicGoals
4 Years Performance Targets
Year Year X+1X+1
YearYear X+2X+2
Year Year X+3X+3
Year Year X+4X+4
Ministry Annual Plan (At the Beginning of Year X+1)
Performance Indicators
(Evaluation Criteria)
Annual Targets
Year X+1Year X+1
Ministry Annual Plan Performance Performance Evaluation (At the end of Year X+1)
StrategicGoals
Performance Indicators
(Evaluation Criteria)
Annual Targets
ExpectedExpected ActualActual
X stands for the inauguration year
3.2 Planning Cycle of the 3.2 Planning Cycle of the Ministry 4-Year Overall Strategic Plan
6
Ministry 4-Year Overall
Strategic Plan
6. DraftingImplementation
Chart
5. Allocating Total Budget
Required
4. IdentifyingMedium/Long-Term Programs
underneath
3. Setting Strategic Goals and
Performance Indicators
2. Reviewing Current Plan Implementation and
Resources Allocation
1. Analyzing Environment Trend
and Ministry Development
Priorities
3.3 Ministry 4-Year Overall Strategic Plan Mission, Strategies, Goals, and Indicators
Strategies
Ministry Vision
Mission
Service
EfficiencyAdminis-trative
Efficiency
Human Resources Develop-
ment
Cost-Effective-
ness
Human Resources
BudgetBusiness
Mission and Vision
Goals and Strategies
Performance Indicators
Goals and Performance Indicators
Renewed at Inauguration Year
7
Strategies
Ministry Vision
Mission
HumanResources
BudgetBusiness
Leader’s Agenda
Conclusions of the Symposium for the Newly-appointed Ministers
National Focal Development Programs
Public Opinion Survey Results
Continuous /Medium/Long-Term Programs of the Cabinet
National Competitiveness Ranking
Responsible Areas ofResponsible Areas of
Different Planning TeamsDifferent Planning Teams
Role of A(ce) Team
Role of B(est)
Team
Scholars and experts are invited to participate as C(onsultant) Team.
Service
Efficiency
Goals and Performance Indicators
Adminis-trative
Efficiency
Human Resource Develop-
ment
Cost-effective-
ness
8
3.4 Strategic Goals and Performance Indicators3.4 Strategic Goals and Performance Indicators
9
Ministry Vision/Strategies
Administrative Efficiency
Lowering Service Cost
Organization Streamlining and Workflow Simplification
Upgrading Service Quality
Lifelong Learning
Business B Human Resources
Service
Efficiency
Upgrading Customer Service
Ratio of Remaining Budget in the Annual Settlement Report and Normal Expenditure Budget
Conjunction between Ministry Estimated Budget Priority Ranking and Policy Priorities
Conjunction between Ministry 4 Years Overall Strategic Goals and the Scale of Annual Estimated Budget
Business C
Ministry Capital Expenditure Budget Execution Rate
Business A Budget…
Effectiveness of Staff Quota Control
Management Efforts to Reduce Excess Staff of Ministry (Including No Replacement for Vacancy, Transfers or Evacuated Staff)
Employing the Full Quota of Disabled Persons and Indigenous Peoples in Accordance with the Laws
…
…Goals
PerformanceIndicators
9
6 6
5 5
6
7
8
5
4
7
3
5
6
7
3
5
6
8
5 5
3 3
4
5 5
4 4
3
4
5 5 5 5
6
3
4
0
5
10
MOI
MOFA
MND
MOF
MOE
MOJ
MOEA
MOTC
MTAC
OCAC
DGBAS
CPA
GIO
DOH
EPA
CGA
NPM
MAC
CEPD
VAC
NYC
AEC
NSC
RDEC
COA
CCA
CLA
FTC
CPC
PCC
CIP
SAC
HAKKA
CEC
TPG
TPCC
FPG
Number of Goals
Strategic Performance Goals of All MinistriesStrategic Performance Goals of All Ministries
(for Business Dimension)(for Business Dimension)
various ministries level agencies
*Remark: Appendix accounts for Ministries’ Abbreviation and Full Name 10
From the strategic dimensions of business, human resources, and budget, each ministry shall draw up performance indicators as the basis for performance evaluation. A total of 1,487 indicators have been identified.
Performance Indicators of All MinistriesPerformance Indicators of All Ministries
Strategic
Performance Goals
Strategic
Performance Goals
Business Performance IndicatorsA total of 1,024 indicators of various types have been drawn
Business Performance IndicatorsA total of 1,024 indicators of various types have been drawn
Human Resources IndicatorsA total of 310 indicators for the control of the number of staff and organizational learning have been drawn
Human Resources IndicatorsA total of 310 indicators for the control of the number of staff and organizational learning have been drawn
Budget Cost-effectiveness IndicatorsA total of 153 indicators with regard to budget have been drawn, including the percentage of the remaining normal expenditure budget in the annual settlement report and the conjunction between the budget and Ministry strategic plan
Budget Cost-effectiveness IndicatorsA total of 153 indicators with regard to budget have been drawn, including the percentage of the remaining normal expenditure budget in the annual settlement report and the conjunction between the budget and Ministry strategic plan
11
Performance indicators should be representative, comprehensive, continuous, and viable.
Performance indicators should be outcome-oriented instead of output/processs/input-orieneted.
Each ministry should refer to the actual targets achieved in the past 3 years for target setting. The targets for the next four years should be established concerning the changing pattern for each indicator and should be basically set at 10% higher than the previous targets.
Performance indicators should be representative, comprehensive, continuous, and viable.
Performance indicators should be outcome-oriented instead of output/processs/input-orieneted.
Each ministry should refer to the actual targets achieved in the past 3 years for target setting. The targets for the next four years should be established concerning the changing pattern for each indicator and should be basically set at 10% higher than the previous targets.
Selection of Performance IndicatorsSelection of Performance Indicators
and Target Setting and Target Setting
12
Conduct Performance Review and Revise/Roll-over Every 4 Years
In line with the term of leader, ministries shall review and revise overall strategic plan for the next 4 years (YearX+1~YearX+4) during the inauguration year (Year X) of the leader.
Conduct the Revision Process in Q1 of Every Year
Agencies shall revise strategic plan given that there are no changes on strategic goals, performance indicators and 4 years final target.
Conduct Performance Review and Revise/Roll-over Every 4 Years
In line with the term of leader, ministries shall review and revise overall strategic plan for the next 4 years (YearX+1~YearX+4) during the inauguration year (Year X) of the leader.
Conduct the Revision Process in Q1 of Every Year
Agencies shall revise strategic plan given that there are no changes on strategic goals, performance indicators and 4 years final target.
3.5 Revision of Ministry 43.5 Revision of Ministry 4-Year Overall Strategic Plan
13
Flowchart for the Revision of Ministry 4-Year Overall Strategic Plan
Subordinate Agencies
Subordinate Agencies
MinistriesMinistries
The Cabinet
(RDEC)
The Cabinet
(RDEC)
Co-Reviewing with NSC/CEPD/PCC/
DGBAS
Sending to Ministries
to be Announced
Online
Submit for Review
The Cabinet MeetingThe Cabinet Meeting
Seeking advices from Scholars and
Experts
Establishing Planning Teams
Seeking advices from Scholars and
Experts
Review Meeting
Implement
Approved
Return for Revision
Submit for Approval
14
3.6 Performance Evaluation/Reporting for Ministry Annual Strategic Plan
Goals/Indicators:Targets for Each Year
Dimensions:Business,Human Resources,and Budget
Adopting Bottom-upApproach:Self-Evaluating,Compiling Report,Submitting for Evaluation
Ministry Annual Overall Strategic Plan
Ministry Annual Overall Strategic Plan
Reviewed by RDEC,Using Scorecard to
Report Evaluation Results
Reviewed by RDEC,Using Scorecard to
Report Evaluation Results
Self-evaluating/ReportingSelf-evaluating/Reporting
Comparing the Expected and Actual Targets for Each Indicator
Comparing the Expected and Actual Targets for Each Indicator
Publicized Annual Performance Report
Publicized Annual Performance Report
Identifying PerformanceGaps between Expectedand Actual Targets
Co-evaluating withNSC/CEPD/PCC/DGBAS,scholars, experts
15
Scorecard Management
Status Performance Rating
Evaluation Descriptions
★Green Excellent
1. Challenging goals2. Goal obtainment rate is above 90%
▲Yellow Acceptable
1.Challenging goals
2.Goal obtainment rate is under 90% but still above 80%
●Red
Needs to be
improved
1. Proven lapses in implementation efforts2. Goal obtainment rate is less than 80%
□White
Unclear (Requiring
more objective
verification)
1. only output, no clear outcome yet
2. Significant results cannot be verified at the beginning year of program implementation
16
3.7 Evaluation Results in Terms of Scorecard
There were 1,487 performance indicators for all Ministries in 2007. The following are the results of the performance evaluation:
17
1014
358
72 43
Excellent
Acceptable
Needs to be Improves
Unclear
68.19%
24.08%
4.84% 2.89%
CASE 1: National Palace Museum – 4-Year Overall Strategic Plan
CASE 1: National Palace Museum – 4-Year Overall Strategic Plan
…
Strategic Goals
Performance Indicators
Performance Targets
Transformation of artifact exhibition
space
Academic research and exchange
Promotion of museum education
Create a sound globalized copyrights licensing system and enhance the marketing efforts for publica
tions
Enhance artifact collection and preservation
Increase number of visitors(1,000)…
Number of visitors to National Palace Museum’s website
(1,000)…
Promotion of museum education
(persons)…
Expand the distribution scope and sale of National
Palace Museum’s souvenirs (NT$1,000)…Maintenance and repair of artifacts
(pieces)
2005 2006 2007 2008
2200 2400 2700 2800
1400 1450 2000 2000
3500 3500 3800 3800
72000 73000 80300 80300
2400 2400 2400 2400
18
CASE 1: National Palace Museum - Plan Evaluation ResultsCASE 1: National Palace Museum - Plan Evaluation Results
Using year 2007 as an example
……
Strategic Goals
Performance Indicators
Performance Targets
Transform-ation of artifact
exhibition space
Create a sound globalized copyrights licensing system and enhan
ce the marketing efforts for public
ations
Increase number of visitors up to
(unit: 1,000)
…
Expand the distribution scope
and sale of National Palace Museum’s
souvenirs (NT$1,000)
Expected Scorecard
2,700 2,400 ▲
80,300 81,250 ★
Actual
19
CASE 2: Council of Agriculture – 4-Year Strategic PlanCASE 2: Council of Agriculture – 4-Year Strategic Plan
Strategic Goals
Performance Indicators
Performance Targets
Develop high quality agriculture industries and
increase international competitiveness
Develop safe agriculture industries and protect
consumers’ rights
Develop agri-tourism and improve the quality of life i
n the countryside
Develop the eco-agriculture and promote
sustainable use of resources
Strengthen the comprehensive development of agriculture industries and improve the
welfare status of farmers and fishermen
Number of new agricultural varieties (types)
…
Production area of organic agriculture(hectares)
…
Total number of tourists of agri-tourism, recreational fishery and recreational forest industries (1,
000 persons)…
Forestation area (hectares)
…Satisfaction rate of
participants of agricultural education and training (%)
2005 2006 2007 2008
12 13 14 15
1350 1400 1600 1700
8250 11400 12000 13000
700 800 900 1170
70 80 83 85
20
CASE 2: Council of Agriculture - Plan Evaluation ResultsCASE 2: Council of Agriculture - Plan Evaluation Results
Using year 2007 as an example
Strategic Goals
Performance Indicators
Performance Targets
…
Develop high quality
agriculture industries and
increase international
competitiveness
Develop safe agriculture
industries and protect
consumers’ rights
Number of new agricultural varieties (types)
…
Production area of organic agriculture(hectares)
Expected Actual Scorecard
14 17 ★
1,600 2,013 ★
…
21
4. Individual Medium and Long-Term Program Review and Evaluation
Individual Medium and Long-Term Program
1. Origin and basis of program, prediction of future environment and
problem analysis
3. Program objectives, restrictions on objective accomplishment,
performance indicators and targets
4. Review of relevant policies and programs currently implemented
5. Implementation strategies according to stages (years), implementation procedures (methods), main tasks and
division of duties6. Description of required resources, budget sources and calculation standards, and required budget
7. Expected outcomes and
impacts
8. Analysis and assessment of alternative
programs, matters that require the cooperation of relevant ministries and other relevant matters
2. Duration of program, date of program commencement
(yy/mm/dd)
4.1 4.1 Formats of Individual Medium and Long-Term Program
22
4.2 Drafting and Reviewing Procedures for Program
Agency-in-ChargeAgency-in-Charge
Supervising Ministry
Supervising Ministry
The CabinetThe Cabinet
RDEC
CEPD
NSC
PCC
RDEC
CEPD
NSC
PCC
Requesting Comments from Relevant
Agencies
Seeking Advices from Experts and Scholars
Requesting Comments from Relevant
Agencies
Seeking Advices from Experts and Scholars
Program Drafting
Seeking Advices from Experts and Scholars
Requesting Suggestions from
Relevant Agencies and Groups
Seeking Advices from Experts and Scholars
Requesting Suggestions from
Relevant Agencies and Groups
Assigned for Review
Approved
Implementation
Submitted to
Review Results Submission
Approved
23
Criteria for Reviewing Individual Medium and Long-Term Program
Program DemandProgram Demand
Program Coordination
Program Coordination
Program BenefitsProgram Benefits
Program ImpactProgram Impact
Government Policies and Public OpinionsGovernment Policies and Public Opinions
Responsibility Areas and Relevant Agency Program Supporting MeasuresResponsibility Areas and Relevant Agency Program Supporting Measures
Feasibility of Program Objectives, Financing, Techniques, Manpower and Operational Management
Feasibility of Program Objectives, Financing, Techniques, Manpower and Operational Management
Social Benefits, Economic Benefits and Cost-Effectiveness
Social Benefits, Economic Benefits and Cost-Effectiveness
Impact on National Security, Socio-economy and Environment
Impact on National Security, Socio-economy and Environment
Program Feasibility
Program Feasibility
24
Ministry programs are of course part of ministry overall
strategic plan.Program’s implementation will contribute to the
accomplishment of ministry overall strategic goal.Programs are usually 2-6 Years (2-6 Years as
medium-term; over 6 Years as long-term).Programs are for specific purpose which are
submitted by ministry for approval. Program reviewed and its performance evaluated by
RDEC/NSC/CEPD/PCC (depends on types).
4.3 Some Notes about Individual Medium and Long-Term Program
25
4.4 Number of Individual Medium and Long-Term Programs under the 4-Year Strategic Plan
various ministry level agencies
26
Table on the Number of Indiv idual Medium and Long-term Program of Subordinate Agencies of the Cabinet138
21
3743
24
119
100
17 18 23 25 21
3642
34
14 1629 26
15 19 19 21
47
2430
16 154
19 2416 10 10 7 10
38
0
20
40
60
80
100
120
140
M
O
I
M
O
F
A
M
N
D
M
O
F
M
O
E
M
O
J
M
O
E
A
M
O
T
C
M
T
A
C
O
C
A
C
D
G
B
A
S
C
P
A
G
I
O
D
O
H
E
P
A
C
G
A
N
P
M
M
A
C
C
E
P
D
V
A
C
N
Y
C
A
E
C
N
S
C
R
D
E
C
C
O
A
C
C
A
C
L
A
F
T
C
C
P
C
P
C
C
C
I
P
S
A
C
H
A
K
K
A
C
E
C
T
P
G
T
P
C
C
F
P
G
Number of Programs
A Total of 1,126 Programs Having Been Proposed by Ministries of the Cabinet
*Remark: Appendix accounts for Ministries’ Abbreviation and Full Name
Percentage of Various Types ofPrograms of Ministries of the
Cabinet
74%
19%7%
Social Policy Programs
Public Infrastructure Programs
Science and Technology R&D Programs
Percentage of Budgets Required byVarious Types of Programs of
Ministries of the Cabinet
50%31%
19%
Social Policy Programs
Public Infrastructure Programs
Science and Technology R&D Programs
Social Policy Programs: A total of 838 programs (74%).
Public Infrastructure Programs: A total of 210 programs (19%).
Science and Technology R&D Programs: A total of 78 programs (7%).
27
4.5 Program Monitoring and Performance Evaluation
28
All programs shouldbe monitored, and are categorized into 3-layer monitoring (by the Cabinet, the supervising ministry, or agency-in-charge).
Evaluated by RDECjointly with CEPD,PCC, NSC, DGBAS.
Program Monitoring
ImplementationResults Evaluation
Implementation Report
Evaluated bythe Cabinet
Publicize Program Performance Report
Evaluation emphasis is on the degree of objective obtainment and actual targets of indicators
Report forwardedto the Prime Minister for final approval
Evaluated by theSupervisingMinistry
Evaluated byThe Agency-in-Charge
3
21
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
A B C D
2005
2006
4.6 Program Evaluation Result Statistics -- for Those Evaluated by the Cabinet
1% 1%
31%
42%
66%
55%
2% 2%
grade B DCAOutstanding Excellent UnsatisfactoryFair
29
CASE 1: National Palace Museum - Program Evaluation ResultsCASE 1: National Palace Museum - Program Evaluation Results
Under Strategic Goal #2,3
Program Name
Performance Indicators
2007 National Palace
Museum Digital
Learning Program
National Palace Museum Digital Learning Demonstration Center : construction and system developments
Preservation and maintenance of artifacts and traditional handicrafts
Satisfaction rate of beneficiaries or customers
…
Expected Target
Actual Target
Grade
85 %
85%
Satisfaction rate is above 80%
75%
B
Completion rate of system
development is 100 %
Completion rate of
content development
is 85%
Strategic Goals
#2Academic research
and exchange
#3Promotion of museum education
30
CASE 2: Council of Agriculture - Program Evaluation ResultsCASE 2: Council of Agriculture - Program Evaluation Results
Program Name
Performance Indicators
Strengthen international marketing of agricultural products for 2007
Conduct publicity efforts for flagship products and develop international markets
Study and develop quarantine technologies, and conduct market research, personnel training, and enrich export information
Economic benefits
Expected Target
Actual Target
Grade
…
Organize 15 professional exhibitions
15
Conduct 2 R&D efforts, 1 information network, 3 market researches, and 8 personnel training sessions
12
Exports grow by 5% 11%
A
Under Strategic Goal #1
Strategic Goals
#1Develop high
quality agriculture
industries and increase
international competitiveness
31
5. Web-based Government Plan/Program Performance Management (GPMnet)
Plan/Program Review/Evalauation On-line
32
Building a uniform plan/program management platform via the Government Service Network
Paperwork Online Operation Knowledge Management
Performance Evaluation( RDEC)
RDEC CEPD PCC NSC Agencies in Charge DGBAS
Ministry 4-Year Overall Strategic Plan
Individual Medium and Long-Term Program
Social Policy Public Infrastructure Science & Technology R&D
Ministry Annual Overall Strategic Plan
Preliminary Review of Annual Programs
Social Policy Public Infrastructure Science& Technology R&D
3-layer Monitoring
( RDEC)
Internet(One Stop Window)
6. Suggestions and Prospects
Developing online auditing mechanism to improve ministry internal control.
Integrating other administrative management information systems (such as budget) to support top-level decision-making.
Introducing the GPMnet to local governments to promote nationwide performance management.
Exchanging ideas on good governance among international community.
6.1 Suggestions
33
Accountability : Everybody knows which ministry accounts for what kind of plan/program implemented in specific time and place.
Transparency : Everybody can get performance evaluation information about ministry plan and program on-line.
Participation : Everybody may participate during the review and evaluation process of ministry plan and program.
6.2 Prospects
34
Appendix—Abbreviation and Full Name
MOI Ministry of the Interior
MOFA Ministry of Foreign Affairs
MND Ministry of National Defense
MOF Ministry of Finance
MOE Ministry of Education
MOJ Ministry of Justice
MOEA Ministry of Economic Affairs
MOTC Ministry of Transportation and Communications
MTAC Mongolian and Tibetan Affairs Commission
OCAC Oversea Compatriot Affairs Commission
DGBAS Directorate-General of Budget, Accounting, and Statistics
CPA Central Personnel Administration
GIO Government Information Office
DOH Department of Health
EPA Environmental Protection Administration
CGA Coast Guard Administration
NPM National Palace Museum
MAC Mainland Affairs Council
CEPD Council for Economic Planning and Development
VAC Veterans Affairs Commission
NYC National Youth Commission
AEC Atomic Energy Commission
NSC National Science Council,
RDEC Research, Development, and Evaluation Commission
COA Council of Agriculture
CCA Council for Cultural Affairs
CLA Council of Labor Affairs
FTC Fair Trade Commission
CPC Consumer Protection Commission
PCC Public Construction Commission
CIP Council of Indigenous Peoples
SAC Sports Affairs Council
HAKKA
Council for Hakka Affairs
CEC Central Election Commission
TPG Taiwan Province Government
TPCC Taiwan Provincial Consultative Council
FPG Fukien Provincial Government
End of Briefing
Cordially Presented
For more information, refer to http://www.rdec.gov.tw