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tips on communication
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L/O/G/O04/12/2023 1
Effective Communication
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What is Communication…•art of getting your message across effectively through:
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• Visuals – leaves greatest impact• Body Language – can make or mark
• Spoken words – first & simplest way• Written words – reflects importance
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Develop relationships
Achieve joint understanding
Reach decisions
To get things done
To express our emotions
Pass on and obtain information
Why Communication…
Why Communication…
Communication : The Flow
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Sender ReceiverMessage
Feedback
Channel
Perception
DeliveryFormulating
Response
Understanding
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Communication as ACTION
Communication as INTERACTION
Communication as
MEANING CONSTRUCTION
Effective Communication
Three Aspects of communication
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Types of Communication
Verbal Communication- Communication done by way of speaking or by exchange of words is called verbal communication.
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Types of Communication
Non-verbal communication-
Conveying ideas or thoughts through
signs, symbols, gestures or facial
expressions are called non-verbal
communication.
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Types of Communication
Written Communication- Conveying facts, ideas or thoughts in writing is called written communication. For example: letters, articles, notices and e-mails etc.
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Ways & effects of Communication
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More Flexible, Less Accurate but responsive)Informa
l
Less Flexible, More Accurate but less responsiveForma
l
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Barriers to Effective Communication… Personal Barriers
• Your style and character (rude, polite, shy, outspoken)• Preparation & presentation • Lack of clarity (pronunciation, pitch, etc.) • Lack of credibility• Timing
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• to receive information • to understand effectively• to enhance clarity• to empathize
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Objective of Listening is…
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The Listener keeps looking at the speaker
The Listener’s body is in ‘open’ position
The listener is smiling with a pleasant &encouraging expression
Listener looks relaxed but alert, neither tense nor slouching
Listener utters humming sounds
What Listening Looks like...
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