Presentation on what is Emotional Intelligence (EQ) and how you can help improve your emotional intelligence. It covers tools to help and explains why it's important to be emotionally intelligent. The end as examples of companies using emotional intelligence to get results for their companies.
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1. Emotional Intelligence What is it, Why is it important, and
how can I actually use it? Ankit Patel Managing Partner The Lean
Way Consulting
2. TheLeanWayConsulting.com Agenda What is emotional
intelligence Why its important Tools that you can use Exercise
Examples of success stories
3. TheLeanWayConsulting.com What Is Emotional Intelligence
Audience Participation
4. TheLeanWayConsulting.com What Is Emotional Intelligence
Self- Awareness Self Management Social Awareness Relationship
Management *From the Hay Group in their ECI assessment
5. TheLeanWayConsulting.com Why is it Important? Exercise
Audience Participation Stress response 70% of American workers
either are not engaged or are actively disengaged at work Emotional
intelligence is 2x as important as cognitive abilities in
predicting outstanding employee performance* Emotional Intelligence
accounts for more than 85 percent of star performance in top
leaders* Divisions managed by leaders with strong emotional
intelligence outperformed revenue targets by 20 percent**
Performance of highly emotionally and socially intelligent sales
representatives was more than double that of their less effective
peers.** June 2013 Gallup Survey *Hay Group studies **Hay Group
study and anecdotal sample size
6. TheLeanWayConsulting.com What you can do to improve
Individually Language Mindfulness/awareness Self-care Groups
Appreciative Inquiry Company Level S.O.A.R. strategy
methodology
7. TheLeanWayConsulting.com Language
(http://youtu.be/Hzgzim5m7oU)
8. TheLeanWayConsulting.com Language Matters *The Role of
Positivity and Connectivity in the Performance of Business Teams
Losada and Heaply Performance Level High Medium Low
Positive/Negative Comment Ratio 5.614 (~6:1) 1.855 (~2:1) .363
(~1:3)
9. TheLeanWayConsulting.com Mindfulness/Awareness What it is
Makes you aware of yourself Lowers blood pressure* Critical for
Self Awareness and Social Awareness components of Emotional
Intelligence What you can do Mindfulness journaling Meditate -
HeadSpace.com for Daily mindfulness practice Positive Intelligence
* Randomized Controlled Trial of Mindfulness-Based Stress Reduction
for Prehypertension
10. TheLeanWayConsulting.com Self Care Mitigate effects of
power stress Compassion Mindfulness Playfulness Hope
11. TheLeanWayConsulting.com Appreciative Inquiry The
cooperative search for the best in people, their organizations, and
the world around them. It involves systematic discovery of what
gives a system life when the system is most effective and capable
in economic, ecological, and human terms* * Appreciative Inquiry
Handbook
12. TheLeanWayConsulting.com
13. TheLeanWayConsulting.com SOAR Strategy Methodology Based on
Appreciative Inquiry and Positive Psychology Designed as a
methodology and not just a tool Desired outcome is clarity and
aligned action for every stakeholder* * The Thin Book of SOAR
14. TheLeanWayConsulting.com Strengths -Organizations Resources
and capabilities -Basis for differentiating advantage Weaknesses
-Absence of strength; lack of resource or capability -Flipside of a
strength; downside of focusing on competitive advantage
Opportunities -External circumstances that support profit and
growth -Unfilled customer needs, new technology, favorable
legislation Threats -External circumstances that hinders profits
and growth Strengths -What are we doing really well? -What are our
greatest assets? -What are we most proud of accomplishing -What do
our strengths tell about our skills Opportunities -How do we
collectively understand outside threats? -How can we reframe to see
the opportunity -What is the enterprise asking us to do -How can we
best partner with others Aspirations -Considering Strengths and
Opportunities, who should we become -How do we allow our values to
drive our vision -how can we make a difference for our organization
and its stake holders Results -What are our measurable results
-What do we want to be known for -Ho do we tangibly translate
Strengths, Opportunities, and AspirationsSource: Stavors,
Hinriches, Hammond, Annis; The Thin Book of SOAR; 2009 SWOT ->
SOAR Mapping
15. TheLeanWayConsulting.com Lets Try it Topic: Deep Supportive
Connection(s) Description: Deep Supportive Connections are
relationships that you have where it is open, transparent, honest,
and very trusting. You feel at ease with these relationships and
know that if you need support you can get it, if you need feedback
you know they are a safe place to go for feedback. It might be with
an individual or with a group of people. Q1: (Inquiry) Tell me
about a time in your life when you experienced an amagin deep
supportive connection(s). It could have been in Kindergarten or it
could have been last week. Think of an example outside of Vistage
if possible. How did it make you feel? What was the most memorable
story from the deep supportive connection(s)? Q2: (Aspirational)
Its now 2016 and because of the great work you and the Vistage
group you have developed a group that is even better than it was in
2014 when it comes to having deep supportive connections. Your
group is the envy of other Vistage groups and they look to your
group on how you did it. How did you do it? What does it look like?
What were the tools that you used to help you get there?
16. TheLeanWayConsulting.com Hunter-Douglas Long Term Outcomes*
Yields surge to 98.5%--$10-12 million revenue Turnover hovers at
15% down from 42% $25MM in cost savings during AI work
Multiple-year winner of the STAR award Top 10 Places to Work *
Appreciative Inquiry Handbook
17. TheLeanWayConsulting.com Nutrimental Foods* Rodrigo Loures,
CEO 300 % Increase in Profit 75 % Decrease in Absenteeism
Appointment to President Lulas Economic and Social Council World
Business Academy Award Rise to Best 100 Companies in the Nation *
Appreciative Inquiry Handbook
18. TheLeanWayConsulting.com Other Results* Navy $2 Billion*
Winning the Battle for People Trucking Company** Stock Price
Follows Increasing Engagement Scores:$14 $41 in 1.5 Years 38 %
Higher Productivity *Testimony House Armed Services **Appreciative
Inquiry Handbook
19. TheLeanWayConsulting.com Regional Office of Professional
Services Firm* Rankings are based on the companies internal ranking
system * The Thin Book of SOAR
20. TheLeanWayConsulting.com Roadway* Revenues increased by
25.7% following the SOAR event Generated over $1,000,000 in
business from an idea that was conceived in the SOAR event Income
from operations went from $.72 per share to $1.37 per share for Q4
year over year * Appreciative Inquiry Handbook
21. TheLeanWayConsulting.com teknetex SOAR Strategy 2012 INC
500 list #485 790.2% growth over three years Best places to work in
Nashville for companies less than 50 employees
22. TheLeanWayConsulting.com Christie Cookies Doubled
efficiency for one division in three weeks saving $179,000/year
Reduced change-over times by 40% saving $64,000/year
23. TheLeanWayConsulting.com Questions? Contact Information
Ankit Patel Managing Partner The Lean Way Consulting 404.855.1634
www.TheLeanWayConsutling.com [email protected]