Employee communication excellence presentation

Employee Communication Excellence

Adecco – the world leader in staffing and human resource services

Vietnam, 13th Feb Nicola Connolly

An Adecco Preview of the 2014 Thai Job Market 28November 2013 Slide 3

4 out of 10

workers

are disengaged

Employee Engagement is:

Job satisfaction

Company bonus

Emotional Commitment to Company

Engagement is a two-way street. While the organization wants to maximize the contribution of each individual toward its corporate goals, the individual need to feel personal satisfaction and purpose in their job. Both sides of the equation have to be met for engagement to be successful.

Doi hinh

An Adecco Preview of the 2014 Thai Job Market 28November 2013 Slide 5

The Human Resources team & their role in employee communications

Communications, Up & Down

Employees’ Needs

Want the guidelines from their

supervisor

To be heard and resolved by

employer

Need directions, establish the

processes and proper lines of

communication by a critical role

– HR dept.

Company’s Meets

Build trust and engagement

Connect employees to

company’s strategies and values

Demonstrate added value

through benefits

Create career development

opportunities

IMPORTANT: by 47% employees

And

VERY IMPORTANT: by 34% employees

http://www.cioinsight.com/c/a/IT-Management/Employee-Retention-Starts-With-Engagement-120485/

http://www.inc.com/guides/2010/04/employee-retention.html














Communications, Up & Down

Create a Culture of Communication

• Speak up, set expectation, requirement, communication barriers and

opportunities

• Promote openness by listening, responding and taking action by HR

• Show understanding of the employee’s message

• Ask for clarification

Mind-Set to Meet

• Set up a schedule of information meetings

• Check on progress, identify problems and provide motivation

• Listening to employee’s feedback

• Discuss goals, challenges or an operation plan

• Allow employees to submit their questions

• Ask honest questions without fear

Employee Engagement – the No.1 HR challenge the organization

4. Set the Schedule

Utilize the Social Media for the success stories sharing, searching the

best practices for your organization

1. Hearing & Listening Treat all suggestions and questions with an open attitude and reward

the feedback.

2. Being Heard, Understood

and Remembered

Are the management and HR’s method of communication with staff in

an open and timely way?

3. Building your network

5. Showing Recognition

Do you set the communication schedule in place that is tailored for

your organization culture?

Are employees being recognised for their efforts, over and above

their salary?

Communication Excellence

Fact: people normally remember only 3

to 5 points from any communication

Keep the communication short and to the point

Top Tip 1: Engaging in Social Media

Connecting to employees via social media allows companies to lead with clear communication. Social Media provides endless opportunities to motivate employees in fresh and creative ways.

Top Tip 2: Mapping out a yearly communication plan

Think of your employees as the target market and consider what would be important to them.

Slide 16

Questions

Topic Cover

An Adecco Preview of the 2014 Thai Job Market

28November 2013 Slide 17

Adecco Vietnam Insights Labour Market 2013

Slide 18

Vietnam Economic Overview

Source: World Bank, Tradingeconomics.com

0

0.5

1

1.5

2

2.5

3

3.5

Unemployment Rate (%)

2012

2013

2014

0

1

2

3

4

5

6

7

8

Inflation (%)

2012

2013

2014

2.3 2.37

3.25

6.91 5.61

6.04

0

50

100

150

200

GDP (billion VND)

2012

2013

2014

123.96 158.86

175.43

0

5

10

15

20

25

30

GDP (% growth)

2012

2013

2014

20 28

10

Slide 19

Business Growth areas

Key sectors drivers

Tourism

Healthcare

Power

Retail/ FMCG

Education

Slide 20

2013 Demand VS Supply – By Job Category

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

%

Demand% Supply %

Source: Adecco Vietnam 2013

Slide 21

2013 Demand VS Supply


28.60

5.65 4.74 4.37

5.28 4.74

12.71

3.62

11.52 10.62 10.27

13.22

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

Sales Admin Engineering Accounting InformationTechnology

Marketing / PR%

% Demand% % Supply

Topic Cover

An Adecco Preview of the 2014 Thai Job Market

28November 2013 Slide 22

Vietnam Business Outlook 2014

Slide 23

Global trends affecting employment status in 2014

High unemployment rate

Production shifts

The increasing skills gap/shortages

Freelancing becomes a normal way of life

Internet creates larger marketplace for jobs

Slide 24

Labour Market 2014

• Reform training and education to better meet demand for skilled labour

Human capital development

• Strengthen the banking system by establishing effective supervision

Development of banking

sector

• Strengthen market-based reforms and monitoring of SOEs

SOEs reform

Summary of medium-term policy challenges and responses in Vietnam • Projected 6% – 8% salary increase

due to sluggish economy

• Harder for new entrants in the workplace to find jobs

• Longer recruitment cycle

• Focus on right hire

• Exiting of non performers

• Metrics on productivity and ROI

• Min wage insurance in Q3 2014 to 3,200,000 VND

Source: OECD Development Centre.

Slide 25

Moving Industry in 2014

1 • Automotive

2 • Health care

3 • FMCG

4 • IT

5 • Insurance

Slide 26

Top 5 - Office Position

1.Sales

2.Accounting & Finance

3.HR & Admin

4.Marketing

5.Customer Service

FMCG

Service

Consumer Products


Slide 27

Top 5 - IT Position


1.Programmer/Developer

2.System Analyst/Business Analyst

3.System Engineer

4.IT support

5.ERP Consultant/Project Manager

System Integrated

Software House

Service : Banking & Telecom

Slide 28

Top 5 - Engineering Position


1.Civil Engineer

2.Maintenance Engineer

3.Safety Officer

4.Electrical Engineer

5.Production Engineer

Power

FMCG

Electronics

Slide 29

Top 5 - Finance Position


1. Finance Director

2. Risk

3. Compliance

4. Accounting

5. Analyst

Insurance

Banking

Retail

Slide 30

Vietnam Forward Looking Statement

“It’s a candidate-driven market for those with

specialized skills and who are

viewed as upwardly mobile in

their career.”

Slide 31

Adecco Top Tips

1. Clear headcount planning

2. Hire right

3. Good Benefits program, not just cash

4. Clear vision of company communicated to employees

5. Manage by productivity and KPIs

Slide 32

Questions

Thank you

Slide 33