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After Service Program
2/25/2009
Table of Content
Purpose: To enhance the level of customer Purpose: To enhance the level of customer satisfaction. All customers can contact satisfaction. All customers can contact us by the following channels:us by the following channels:
• Internet forumInternet forum• E-MAIL E-MAIL • TelephoneTelephone
Internet forum
1. The internet forum will be open for all customers 1. The internet forum will be open for all customers to post questions or search the archived to post questions or search the archived Q&A. BW assistants will reply the questions Q&A. BW assistants will reply the questions within one day.within one day.
2. The internet forum will be notify on the user 2. The internet forum will be notify on the user manual. manual.
3. The procedures of After Service Program will be 3. The procedures of After Service Program will be indicate on the first page of the Internet indicate on the first page of the Internet
forum.forum.WebsiteWebsite ：： http://http://service.caidiy.comservice.caidiy.comhttp://service.caidiy.com/tw/forumhttp://service.caidiy.com/tw/forumhttp://http://service.caidiy.comservice.caidiy.com/en/forum/en/forumhttp://http://service.caidiy.com/cn/forumservice.caidiy.com/cn/forum
Internet forum
1. E-mail for Technical support: 1. E-mail for Technical support: [email protected]@caidiy.com
BW assistants will reply e-mail within 2 BW assistants will reply e-mail within 2 days. days.
2. E-mail address will be notify on the User 2. E-mail address will be notify on the User Manual .Manual .
Phone
1. Phone number: +886-2-2331-20981. Phone number: +886-2-2331-2098
With the answer machine. BW With the answer machine. BW assistants will answer the customer’s assistants will answer the customer’s phone call during the office hour.phone call during the office hour.
2. The message of answer machine will 2. The message of answer machine will notify customers the e-mail address notify customers the e-mail address [email protected]@caidiy.com during non-office during non-office hours.hours.
3. We will reply customers within 2 days. 3. We will reply customers within 2 days.
Conclusion
Internet forum E-MAIL Phone
http://http://service.caidiy.comservice.caidiy.com [email protected]@caidiy.com +886-2-2331-2098+886-2-2331-2098
