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FAST FACTS AND FIGURES
1
OUR BUSINESSEtihad Airways, the national airline of the United Arab Emirates, was set up by Royal (Amiri) Decree in July 2003. Etihad Airways commenced operations in November 2003, and in 11 years has become one of the fastest growing airlines in the history of commercial aviation.This airline has received a range of awards that reflect its position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years.Its main business is the international air transportation of passengers. Etihad Airways also operates Etihad Cargo, Etihad Holidays and Etihad Airport Services, as well as managing a global loyalty program and other aviation and non-aviation related businesses .
ETIHAD AIRWAYS REVENUE INCREASES 29 PER CENT IN Q3 2014Etihad Airways has reported total revenues of US$1.8 billion for the third quarter of 2014, an impressive increase of 29 per cent year-on-year, achieved on the back of accelerated passenger and cargo growth during the summer.A total of 3.9 million passengers travelled with Etihad Airways between July and September this year, 30 per cent more than the three million passengers from the same period in 2013. Etihad Cargo also outperformed the global market, carrying 144,498 tonnes of freight and mail during the third quarter, a year-on-year increase of nine per cent, on only one per cent capacity growth.The growth in passenger demand and revenue during the three month period once again outstripped the airline’s capacity intake, highlighting the strength of its long-term growth strategy. Etihad Airways remains on track to achieve its strongest ever annual results, having carried 10.5 million passengers and almost 415,000 tonnes of cargo between January and September 2014.Organic growth was supported by codeshare and equity alliance partnerships in the third quarter of 2014, delivering an estimated 1.1 million passengers onto Etihad Airways flights (+41 per cent year-on-year) and contributing revenue of US$352 million, which represented 27 per cent of the airline’s passenger revenue.
OUR LATEST AWARDS2014 Gulf Business Industry Awards:� Aviation & Transport Company of the Year
2014 TTG Travel Awards:� Airline of the Year
13th Annual China Travel & Meeting Industry Awards:� Airline of the Year - First Class
2014 Frequent Business Traveler Awards:� Best Business Class Lounge
2014 World Travel Awards Middle East:� Middle East’s Leading Airline
� Middle East’s Leading Airline - First Class
� Middle East’s Leading Cabin Crew
2014 Business Traveller Middle East Awards: � Best Economy Class
� Best Frequent Flyer Program
2014 Destaque Awards, Brazil:� Best Airline in the World
� Best International Airline
2014 Air Transport World - Industry Achievement Awards: � Airline Market Leadership
2013 World Travel Awards: � World’s Leading Airline
� World’s Leading First Class
� World’s Leading Airline Cabin Crew
Q3/2014
Key Indicator Q3 2014 Q3 2013 Variance
Total revenue (US$ B) 1.8 1.4 +29%
Partnership revenue (US$ M) 352 245 +44%
Passengers (M) 3.9 3.0 +30%
Available seat kilometres (ASKs B) 22.0 19.0 +16%
Cargo tonnage (Tonnes) 144,498 132,448 +9%
Q3 2014 AND 2013 COMPARISION
FAST FACTS AND FIGURES
2
0
100
200
300
400
500
2006 2007 2008 2009 2010 2011 2012 2013 Q3/2014
487
368
310263
219194
175121
415
0
20
40
60
80
100
120
2006 2007 2008 2009 2010 2011 2012 2013 Q3/2014
102
86817969
5950
43
110
0
2
4
6
8
10
12
2006 2007 2008 2009 2010 2011 2012 2013 Q3/2014
11.510.3
8.37.1
6.36.04.6
2.8
10.5
0
20
40
60
80
100
120
89
70645753
423722
105
2006 2007 2008 2009 2010 2011 2012 2013 Q3/2014
OUR BUSINESS - 2014HIGHLIGHTS (August – September 2014)
• Q2 financial results show continued improvement, driven by US carriers
• But worldwide airline share prices fell 4 per cent in September, reflecting investor concerns over weak economic data in some regions and the spread of the Ebola virus
• Jet fuel prices eased further in September as increased supply and a fragile demand outlook pushed crude oil prices down to levels not seen since mid-2012
• US passenger yields remain up on a year ago, but weakness continues in other regions
• Air travel volumes continue to expand strongly and the trend in air freight volumes remains positive, supported by improving conditions in Asia and the US, including a rebound in trade volumes
• Growth in available seats slowed further in August to an annualised rate of 3.5 per cent, below expansion in demand
• Passenger load factors rose on the back of strong expansion in volumes, but air freight load factors eroded some of the improvement in previous months with a 0.4 per cent fall in August compared to July
Q3/2014
RPKs ASKs PLF FTK AFTK FLF
Africa 0.9% 3.7% 68.4% 4.2% 2.2% 29.5%
Asia Pacific 6.8% 7.7% 77.5% 5.2% 5.9% 54.7%
Europe 6.1% 5.7% 81.2% 2.7% 2.9% 46.5%
Latin America 6.5% 3.5% 79.7% 0.3% 0.3% 40.7%
Middle East 12.2% 10.0% 80.1% 9.6% 8.5% 44.2%
North America 2.7% 2.2% 84.5% 3.0% -0.2% 34.7%
Total market 5.8% 5.6% 80.3% 4.5% 3.5% 45.0%
RPK: Revenue-Passenger-Kilometers; ASK: Available-Seat-Kilometers; PLF: Passen-ger-Load-Factor; FTK: Freight-Tonne-Kilometers; AFTK: Available Freight Tonne Kilometers; FLF: Freight Load Factor; All Figures are expressed in % change Year on Year except PLF and FLF which are the load factors for the specific month.
YTD 2014 vs. YTD 2013
2006 2007 2008 2009 2010 2011 2012 2013
80%
75%
70%
65%
60%
55%
50%
45%
Q3/2014
78%78%76%74%74%75%
69%
60%
81%
0
1
2
3
4
5
6
7
8
2006 2007 2008 2009 2010 2011 2012 2013 Q3/2014
6.1
4.84.1
3.02.32.5
1.60.8
$5.0
FLEET
DESTINATIONS (passenger and cargo)
CARGO TONNAGE (‘000T)
PASSENGERS (M)
SEAT FACTOR (%)
REVENUE (US$ B)
FAST FACTS AND FIGURES
3
3212 0.5M **33.3%
In November 2013, Etihad Airways announced it was acquiring a 33.3 per cent stake in Swiss carrier Darwin Airline. Subject to regulatory approval, the minority investment will enable a major expansion of Etihad Regional’s operations, operated by Darwin Airline, and provide Etihad Airways with access to regional markets in Europe.
3919 2.7M **49%
Etihad Airways holds a 49 per cent equity stake in Air Serbia as part of a strategic partnership. The agreement includes a five-year management contract, a fleet of newer aircraft, and a new integrated network of international destinations, enabling greater access for business and leisure travellers to Serbia, and onwards to points throughout the Balkans and Europe. Air Serbia was launched as the national airline of the Republic of Serbia on 26 October 2013.
99146 23.2M 4.4M49%
Etihad Airways has signed an agreement to invest €560 million in Alitalia, part of an overall €1,758 million package to reinvigorate the Italian flag carrier. The €560 million includes a 49 per cent shareholding in Alitalia for an investment of €387.5 million. Alongside this is €112.5 million to acquire a 75 per cent interest in Alitalia Loyalty Spa, which operates the airline’s MilleMiglia frequent flier program, and the purchase of five pairs of slots at London’s Heathrow Airport.
*Combined unique destinations
63122 19.3M 4.5M 21.24%
Etihad Airways currently holds a 21.24 per cent equity stake in Virgin Australia, in line with approvals from the Foreign Investment Review Board. The equity investment in Virgin Australia’s domestic operations significantly strengthens the 10-year strategic partnership agreement signed by the two carriers in August 2010.
Etihad Airways acquired a 24 per cent equity stake in Jet Airways in November 2013, following full regulatory approval by the Indian government. The move paves the way for greater collaboration between the two airlines, which will deliver significant network and service benefits to passengers travelling to and from India over Etihad Airways’ hub in Abu Dhabi.
72113 17.2M N/A24%
Building on its initial investment in Aer Lingus in May 2012, Etihad Airways has increased its stake in the Irish national carrier to over four per cent.
8047 10.7M N/A4.99
%
In January 2012, Etihad Airways acquired a 40 per cent stake in Air Seychelles Ltd, as part of a strategic partnership which connects the Seychelles to Abu Dhabi and points beyond, to the GCC, Europe, Indian Subcontinent and Asia. The agreement, the first of its kind in Africa, includes a five-year management contract for Etihad Airways to support the implementation of strategic measures guiding Air Seychelles’ long-term commercial growth.
69 0.35M **40%
Etihad Airways holds a 29.21 per cent stake in airberlin – Europe’s sixth largest airline and Germany’s second biggest carrier, and is airberlin’s single largest shareholder.Etihad Airways holds a 70 per cent stake in the topbonus frequent flyer program, the first step in the establishment of a global loyalty platform. airberlin holds the remaining 30 per cent.
29.21%
122150 31.6M 3.6M
OUR CODESHARE PARTNERSCodeshares and strategic partnerships have contributed US$352 million in Q3, 2014.Our codeshares give us a combined passenger and cargo network of nearly 500 destinations, and over 21,000 flights per week, more than any other Middle Eastern airline.Etihad Airways currently has 195 interline relationships and 47 codeshare partnerships in place with:
• Aegean Airlines• Aer Lingus • Air Astana• airBaltic• airberlin• Air Canada• Air Europa• Air France • Air Malta• Air New Zealand• AirSERBIA• Air Seychelles• Alitalia• All Nippon Airways • American Airlines• Asiana Airlines• Bangkok Airways • Belavia (Belarusian Airlines)
• SN Brussels Airlines • China Eastern Airlines• Cyprus Airways• Czech Airlines• Darwin Airline (Etihad Regional)• Flybe• Garuda Indonesia• Gol Linhas Aéreas Inteligentes• Hainan Airlines• Jet Airways• JetBlue Airways• Kenya Airways• KLM Royal Dutch Airlines• Korean Air Lines• Malaysia Airlines
• Middle East Airlines• NAS Air (flynas)• Niki (flyniki)• Philippine Airlines• Royal Air Maroc• Siberia Airlines (S7 Airlines)• SNCF • South African Airways• SriLankan Airlines• TAP Portugal• Turkish Airlines• Vietnam Airlines • Virgin Australia
723 623*116M
OUR EQUITY PARTNERS
Q3/2014
FAST FACTS AND FIGURES
4
OUR FLEETEtihad Airways’ fleet is one of the youngest in the world and, as at 30 September 2014, comprises 105 passenger and cargo aircraft:
Aircraft type Current FleetAircraft arrivals
2014-2025
Airbus A320 family 29 34
Airbus A330 family 28 -
Airbus A340 family 11 -
Airbus A350 - 62
Airbus A380 - 10
Boeing 787 - 71
Boeing 777 family 27 25
Airbus 330-200F (Freighter) 4 1
Boeing 777-200F (Freighter) 3 1
Boeing 747-F (Freighter) 3 -
Total 105 204
Etihad Airways has unveiled a new livery to be introduced across the entire fleet. Created by leading brand consultants Landor Associates in partnership with Etihad Airways, the livery incorporates ‘Facets of Abu Dhabi’, a visual concept inspired by traditional Emirati design patterns, the landscapes of the desert and the geometric shapes found in the modern architecture of Abu Dhabi. The livery was unveiled on Etihad Airways’ first A380 as it was rolled-out of the paint hangar at the Airbus Finkenwerder facility in Hamburg, Germany. This It was followed two days later by the roll-out of the first Boeing 787 Dreamliner in the new livery in Seattle in the USA.These aircraft will feature our next generation First, Business and Economy Class products, together with The Residence by Etihad™, the world’s first three-room private cabin, available only on the A380 aircraft.The entire Etihad Airways fleet of more than 100 aircraft, as well as those to be delivered, will be painted in the new livery during the next three years ensuring that the ‘Facets of Abu Dhabi’ is seen across the world.
NEW LIVERY UNVEILED 204aircraft
to arriveby 2025
Q3/2014
FAST FACTS AND FIGURES
5
Tiblisi
Vienna
SharjahDubai World Central
Eldoret
GuangzhouChittagong
Kabul
Quito
Viracopos
Fukuoka HonoluluKumamoto
Kagoshima
Sapporo
OsakaMatsuyama
NiigataSendai
Okinawa
KuchingJohor Bahru
Padang
LangkawiPenang
PhuketKrabiKoh Samui
Denpasar Bali
Kota Kinabalu
Cebu KaliboTacloban
Laoag
Legaspi
BacolodRoxas
Puerto PrincesaDumaguete ButuanTagbilaranCagayan de Oro
DavaoGeneral SantosCotabatoOzamis
DipologZamboanga
Phnom PenhTrat
Luang PrabangMandalayKolkata
Patna
Vadodara
Lucknow
Amritsar
Goa Mangalore
HanoiChiang Mai
Chiang RaiLampang
SukhothaiYangon
Nay Pyi Taw
Praslin
Dakar
Bamako
Nouakchott
OujdaNador
Lisbon
TangiersFez
MarrakechOuarzazate
Agadir
Minneapolis La Crosse
Columbus BaltimorePhiladelphia
ClevelandPittsburghHarrisburg
Newark
BostonHartford
NY - La Guardia
Rochester
ToledoBu�alo Westchester
SyracuseBurlington
OttawaMontreal
Halifax
St. Johns
Detroit
IndianapolisBloomington Champaign
Washington, D.C.
Raleigh (Durham)
Des MoinesDubuque
MadisonMilwaukeeWaterloo
Sioux City
Omaha Moline
Saint LouisEvansville
Louisville
LexingtonTulsa
DenverSalt Lake City
Redmond
Eugene
San Jose
AlbuquerqueNashville
KnoxvilleCharlotte Douglas
MemphisHuntsville
Little RockNW Arkansas
Atlanta
San Antonio
Oklahoma
Miami
San JuanAguadillaPonce
OrlandoWest Palm Beach
Fort LauderdaleTampaBradenton
Fort Myers
AustinHouston New Orleans
Las VegasBurbank
TucsonEl Paso
San Francisco
San Diego
Santa Barbara
PhoenixLos AngelesLong Beach
SeattlePortland
RenoSacramento
Oakland
Vancouver
Fort McMurray
ReginaWinnipeg
Saskatoon
Covington
Prague
Krasnodar
St. Petersburg
RigaBillund
Goteborg
BarcelonaMadrid
Algiers
Helsinki
LappeenrantaTurku
AalesundBergen
Stockholm-ArlandaStavanger
Oslo
Copenhagen
Hamburg
Kazan
Samara
Gothenburg
StockholmHelsinkiOslo
Copenhagen
PragueNürnberg
KosiceStuttgart
ZurichLugano
Inverness Aberdeen
EdinburghBelfast
RhodesThiraKos
SamosMykonos
Chania
KefalliniaKerkyra Ioannina
Irakleion
ThessalonikiBarcelona
Lyon
Madrid
Bucharest
Rome Tirana
Venice Venice
SofiaAlexandroupolis
KavalaLimnos
Mytilini
BirminghamLondon Stansted
AmsterdamBerlin
Hamburg
Warsaw
Gdansk
Krakow
Budapest
Belgrade
SouthamptonExeterNewquayJersey
Malta
Isle of Mann
ChristchurchQueenstown
Dunedin
Auckland
RotoruaHamilton
Wellington
Hobart
Launceston
AdelaideCanberra
Albury
Gold Coast
Co�s HarbourPort Macquarie
Newcastle
Ballina
Ayers Rock (Uluru)
Darwin
Broome
ProserpineKarrathaPort Hedland
Newman
Cairns
TownsvilleHamilton IslandMackay
RockhamptonGladstone
Hervey BaySunshine Coast
MarseilleToulouse
ViennaGraz
Salzburg
Palma de MallorcaAlicante
Glasgow
Mildura
Kansas City
Lisbon
London GatwickBristolCardi�Cork
ShannonKerry
Bordeaux
Nice
Stavanger
BillundNewcastleDurham
Berlin
Vilnius
Klaipeda
Vienna
Valencia
VientianeUdon Thani
Kochi
Miyazaki
OitaNagasaki
ToyamaKomatsu
Akita
Manado
Conakry
Hong Kong
Malaga
Perth
SurabayaSurakarta
Balikpapan
Ujung Pandang
Gaborone
Cape Town
Florianopolis
Navegantes
Foz Do Iguaçu
Porto Alegre
Rio de Janeiro
Belo Horizonte
Salvador
Maceió
Manaus
Durban
East London
Port Elizabeth
BujumburaBrazzaville
Pointe-Noire
Entebbe/Kampala
Djibouti
Kigali
LusakaHarareLivingstone
Banjul
Mount Isa
Bundaberg
Moranbah
Grand Rapids
Jacksonville
SavannahCharlestonOrange County
Blackpool
Nottingham
Bournemouth
Porto
Faro
CasablancaMadeira
Dakar
SalPraia
Emerald
Bergen
FresnoMonterey
Tallin
Bussellton
Geraldton
Paraburdoo
Kalgoorlie
Kununurra
EsperanceRavensthorpeAlbany
Derby
Dallas
Medina
Perth
Dammam
Jeddah
DamascusLarnaca
Riyadh DohaBahrain
Abu Dhabi
Beirut
Banja Luka
KuwaitAmman
Baghdad
Tehran
Johannesburg
Khartoum
Cairo
CasablancaTripoli
MunichFrankfurt
Stuttgart Kos
Kerkyra
Düsseldorf
MilanGeneva
London
Athens
Paris
Dublin
Brussels
TorontoChicago
New York
ThiruvananthapuramKochi
Kozhikode
Delhi
MumbaiHyderabad
Bengaluru Chennai
Karachi
Kathmandu
Colombo
Dhaka
Chengdu ShanghaiLahoreIslamabad
Peshawar
Astana
Almaty
Nagoya
SeoulTokyo
Beijing
Manila
Jakarta
Bangkok
Kuala Lumpur
Singapore
Brisbane
Melbourne
Sydney
Minsk
Moscow
Erbil
Basra
Manchester
Istanbul
MunichFrankfurt
Düsseldorf
MilanGeneva
London
Athens
Paris
Dublin
Brussels
Manchester
Istanbul
Brisbane
Melbourne
Sydney
Malé
SeychellesDar es Salaam
Nairobi
Lagos
AhmedabadMuscat
São Paulo
Ho Chi Minh City
Amsterdam
Edinburgh
Mahé
Sana’a
UfaYekaterinburg
Ouagadougou
Malta
Yaounde
Belgrade
YerevanTbilisi
Baku
Zurich
Rome
Jaipur
WORLDWIDE ROUTE NETWORK
Europe Network
Australasia Network
Podgorica
SarajevoSplit Dubrovnik
MAP KEY (October 2014)
Etihad DestinationsCodeshare Partner DestinationsEtihad Future DestinationsEtihad Unique Cargo DestinationsRound-the-World freighter service
Etihad Airways currently serves 111 destinations in 67 countries, including:
Abu Dhabi, Ahmedabad, Algiers (17 June 2015), Almaty, Amman, Amsterdam, Astana, Athens, Baghdad, Bahrain, Baku (1 October 2015), Bangkok, Basrah, Beijing, Beirut, Belgrade, Bengaluru (Bangalore), Brisbane, Brussels, Cairo, Calicut, Casablanca, Chengdu, Chennai, Chicago, Cochin, Colombo, Dallas (3 December 2014), Damascus, Dammam, Dar es Salaam (1 December 2015), Delhi, Dhaka, Doha, Dublin, Düsseldorf, Edinburgh (8 June 2015), Entebbe (1 May 2015), Erbil, Frankfurt, Geneva, Ho Chi Minh City, Hong Kong (15 June 2015), Hyderabad, Islamabad, Istanbul, Jaipur, Jakarta, Jeddah, Johannesburg, Karachi, Kathmandu, Khartoum,
Kolkata (15 February 2015), Kuala Lumpur, Kuwait, Lagos, Lahore, Larnaca, London Heathrow, Los Angeles, Madrid (29 March 2015), Maldives, Manchester, Manila, Medina, Melbourne, Milan, Minsk, Moscow, Mumbai, Munich, Muscat, Nagoya, Nairobi, New York, Paris, Perth, Peshawar, Phuket, Riyadh, Rome, Sana’a, São Paulo, Seoul, Seychelles, Shanghai, Singapore, Sydney, Tiblisi (2 October 2015), Tehran, Thiruvananthapuram, Tokyo, Toronto, Tripoli, Washington D.C., Yerevan and Zürich.
The airline also operates cargo freighters to 12 freighter-only destinations that include: Chittagong, Djibouti, Dubai World Central, Eldoret, Guangzhou, Hanoi, Houston, Kabul, Miami, Quito, Sharjah and Viracopos.
Q3/2014
9
FAST FACTS AND FIGURES
6
NEWS UPDATEAir Seychelles welcomes new aircraft
Two new DHC-6 Twin Otter Series 400 aircraft have joined Air Seychelles’ fleet and are being used to operate the airline’s services between Seychelles International Airport and the archipelago island destinations of Praslin, Bird, Denis and Frégate.
Air Seychelles’ first Airbus A320 aircraft, a wet lease from Etihad Airways, is also scheduled for delivery at the end of November 2014, enabling the airline to increase its weekly frequencies between Seychelles and Abu Dhabi, provide more capacity to Mauritius, and enhance its schedules to and from Johannesburg, Mauritius, and Paris.
Air Seychelles announces new routes
Air Seychelles will add three new routes to its rapidly expanding regional network in December, with three times per week flights to Mumbai, twice-weekly flights to Dar es Salaam on December 2, and twice-weekly flights to Antananarivo in Madagascar on December 3.
Expanded travel options for South AmericaEtihad Airways and Brazil’s Gol Linhas Aéreas Inteligentes have announced a codeshare partnership agreement, offering travellers greater access to South America. Subject to regulatory approval, the agreement will see Etihad Airways place its EY code on Gol-operated flights across Brazil and South America. The agreement also includes the airlines’ frequent flyer programs - Etihad Guest and Gol’s Smiles - enabling passengers to earn and redeem miles when flying with the partner airline.
Malta codeshare enhanced
Etihad Airways and Air Malta have expanded their codeshare agreement following the launch of Etihad Airways’ service between Abu Dhabi and Rome. Air Malta will place its KM code and flight number on the new route, while Etihad Airways will place its EY code and flight number on Air Malta’s non-stop service between Rome and Malta. In addition, Air Malta’s code and flight number will be placed on Etihad Airways’ services from Abu Dhabi to Australia.
New maintenance deal Etihad Airways and codeshare partner Air New Zealand have signed a wide-ranging agreement to provide reciprocal line maintenance services in Melbourne and Los Angeles. Etihad Airways will perform all scheduled and non-scheduled line maintenance on Air New Zealand aircraft in Melbourne, while Air New Zealand will continue to perform full line maintenance for Etihad Airways in Los Angeles. The services to be performed by both airlines may include transit, daily and weekly checks, scheduled engineering services, and fault repairs for aircraft systems and passenger cabins.
Etihad Airways enhances its network with new destinationsEtihad Airways has expanded its operations in Italy with the launch of a daily non-stop service between Abu Dhabi and Rome. Etihad Airways has also commenced its new daily non-stop services between Abu Dhabi and Perth, the capital of Western Australia. Benefiting from the airline’s existing partnership with Virgin Australia, the new service provides codeshare flights from Perth to 13 regional destinations.
New routes San Francisco to San Francisco and Dallas Etihad Airways has announced a new daily service to San Francisco starting on 18 November, and to Dallas on 3 December, expanding the airline’s US network to six destinations. Lining up with an evening flight from New Delhi into Abu Dhabi, the new San Francisco service will provide an important air bridge between New Delhi and the US, and be operated by a three-class Boeing 777-300ER aircraft leased from equity partner Jet Airways.
Network expansion in 2015Etihad Airways will launch nine new routes in 2015, increasing coverage in Europe, Asia and Africa. Daily flights will commence to Madrid in Spain, Edinburgh in Scotland, Kolkata in India, Entebbe in Uganda and Dar es Salaam in Tanzania. The airline will also operate four-flights-a-week to Hong Kong and Baku in Azerbaijan, and three-flights-a-week to Algiers in Algeria, and Tiblisi in Georgia. In addition, existing daily flights to Brisbane, currently operated via Singapore, will become a direct service from June 2015, offering the first non-stop connection between the city and Abu Dhabi.
Q3/2014
FAST FACTS AND FIGURES
7
New freighter operations to Hanoi and MoscowEtihad Cargo has launched a twice weekly freighter service between Abu Dhabi and Hanoi, the capital of Vietnam, using an Airbus A330-200F freighter aircraft with a capacity of 60 metric tonnes. A new twice-weekly freighter service has also been launched between Abu Dhabi and Moscow. Operating every Wednesday and Friday, the new service offers heavy uplift maindeck capability to the Russian capital, with a capacity of 64 metric tonnes.
Etihad Airways enhances frequencies Etihad Airways has enhanced frequencies to eight destinations during the last quarter, including: Almaty, Ammam, Athens, Bangalore, Calicut, Chennai, Dublin and Larnaca.
The airline has also announced that its service between Abu Dhabi and Johannesburg will change to daily from October 26, 2014, providing travellers with improved connectivity to regional networks across Africa and globally.
The airline is also increasing its existing daily service between Abu Dhabi and Karachi to a double daily operation from 18 November. The additional service will add 1,904 new seats per week to the route and will bring to 46 the number of weekly return flights operated by the airline between Abu Dhabi, and the cities of Karachi, Lahore, Islamabad and Peshawar in Pakistan.
First Arrivals Lounge launched in Abu DhabiEtihad Airways has enhanced its premium service offering at Abu Dhabi International Airport with the opening of a new Arrivals Lounge. The facility, situated immediately after customs, is the first Arrivals Lounge operated by the airline for the exclusive use of First and Business Class guests. Highlights include a dedicated area to freshen-up before leaving the airport, with 10 shower units, each equipped with luxurious amenities and linked to a complimentary service for clothes steaming. An innovative new ‘SHAVE by Etihad Airways’ concept has also been introduced, with guests offered a free wet shave by fully-qualified barbers.
Inflight connectivity on Boeing 777 fleetEtihad Airways has deployed mobile and internet connectivity across its entire fleet of 24 Boeing 777 passenger aircraft. This comes only months before the airline’s entire fleet of passenger aircraft is connected, making Etihad Airways the first in the region, and one of the few airlines in the world, to offer mobile and internet connectivity services on every aircraft. The full suite of inflight connectivity services on the fleet includes Wi-Fi, mobile services and Live TV.
New equine transport service Etihad Cargo has unveiled a new equine service called SkyStables, providing bespoke global transport solutions to customers around the world wishing to transport horses and other similar species by air.
Hala Travel Management expands Hala Travel Management (HTM) has opened its first office in Dubai as part of a regional expansion plan. Located in the Etihad Travel Mall, the new state-of-the-art offices will provide a 24-hour contact centre for flight bookings with top airlines, hotel reservations, customised holiday packages, tours, limousine and chauffeur service, and worldwide car rentals in addition to visas, travel insurance, and meet and greet services.
Q3/2014
FAST FACTS AND FIGURES
8
OUR SALESSales teams are based in every market in which the airline operates. Each market is managed by a General Manager who reports into one of seven geographical regions, led by a regional Vice President. The regions include:
• The Americas;• Europe;• Middle East, North Africa and Levant;• UAE;• Sub Sahara and the Indian Ocean;• Asia Pacific North and the Indian Subcontinent, and • Asia Pacific South and Australasia.
Global Accounts: a dedicated global sales team manages the commercial relationships with the airline’s biggest customers across a wide variety of industry sectors. These key partners include: multinational corporate accounts, travel management companies, online travel agents, tour operators, marine and student agents and specialist consolidators.
Hala Travel Management: is a joint venture between Etihad Airways (80 per cent) and BCD Travel (20 per cent) providing various travel management services to the Government of Abu Dhabi and its clients and supporting the growing requirement for a comprehensive service for corporate and government clients, including global airline reservations, hotel accommodation, car rental and insurance.
‘Essential Abu Dhabi’: promotes awareness of Abu Dhabi, the capital of the UAE, as one of the world’s top business and tourist destinations. A detailed directory of the Emirate’s attractions and exclusive offers on a wide range of products and services, including hotel accommodation, dining, shopping and cultural activities in more than 35 venues in Abu Dhabi, is available on the dedicated website: www.essentialabudhabi.com
Hala Abu Dhabi: is Etihad Airways’ in-house destination management company (DMC) offering full event and leisure planning services, providing tailor-made solutions, from visa processing, travel, accommodation and tours and safaris, to venue selection and conference facilities.
Global contact centres: Etihad Airways currently has three global contact centres located in Abu Dhabi, Al Ain and Manchester, employing over 600 people who serve guests in 27 markets in 14 languages. The teams handle over 8,000 calls per day. Etihad Airways has set up an all-female call centre in Al Ain with the team of Emirati women, a first of its kind, being a key example of the airline’s Emiratisation program in action.
Etihad Cargo: operates a fleet of 10 dedicated cargo aircraft that fly on scheduled services to 25 of the airline’s passenger destinations in Europe, the Middle East, Asia and Africa. The airline also operates cargo freighters to a further 12 freighter-only destinations that include: Chittagong, Djibouti, Dubai World Central, Eldoret, Guangzhou, Hanoi, Houston, Kabul, Miami, Moscow, Quito, Sharjah and Viracopos. Worldwide freighter charter services are also available, and further information can be found at: www.etihadcargo.com
Access Abu Dhabi: is an innovative joint initiative between Etihad Airways and Abu Dhabi Tourism and Culture Authority (TCA Abu Dhabi) that promotes the Emirate as a leading leisure destination, and provides international trade partners with ‘Preferred Incentive Packages’ that include dedicated sales and marketing support, joint roadshows and familiarisation programs.
Etihad.com: is an integrated sales and marketing channel for the airline. The website is available in 15 languages – English, Arabic, French, German, Italian, Chinese, Japanese, Korean, Thai, Russian, Spanish (European), Portuguese (Brazilian), Greek, Turkish and Dutch. There are over 100 country-specific websites where customers can book flights, arrange car hire, chauffeur service, check in, view flight status, update and manage their bookings. Customers can join the Etihad Guest frequent flyer program online, view their mileage transactions, see Reward offers and also claim miles retrospectively. Details about holiday packages offered by Etihad Holidays are also available on select site editions and are now bookable online.
Etihad Holidays: through our strong partnerships with our airline partners, tourism boards, international hotel chains and tourism service providers, Etihad Holidays offers a range of popular snow skiing, cruises and safari holiday packages, and tours and excursions to over 140 destinations in 45 countries in Africa, Australia, Asia, Europe, the Middle East and the Americas.
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FAST FACTS AND FIGURES
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OUR PEOPLEEtihad Airways is one of the world’s leading airlines, and its continued success will be driven by its people, and the ability to source, develop, engage and deliver a highly focused multicultural workforce that is committed to its guests, and to each other.
The performance-driven culture created at the airline includes a robust performance appraisal process, objective-setting, and a focus on regular one-to-one discussions. The airline is building a meritocracy, where global opportunities, training and rewards are provided to those who excel. Etihad Airways’ global employee opinion survey results defined key people initiative – including managerial effectiveness training and Shukran, an employee recognition scheme.
Etihad Airways continues to source talent at a high volume
In Q3 2014, Etihad Airways welcomed nearly 1,125 new employees. - Recruitment for international locations represented 11 per cent of
total new joiners- 25.6 per cent of all vacancies were filled internally in Q3 2014- By the end of 2014, Etihad Airways plans to have 5,250 crew and
2,300 pilots
UAE national sourcing and development within EtihadAs the UAE’s national airline, Etihad Airways is committed to building a strong and successful Emirati workforce (currently 18.4 per cent of the core workforce) to complement its global, multicultural team.
New Revenue Accounting Centre of Excellence for UAE nationals
Etihad Airways has recently opened a new Centre of Excellence dedicated to Revenue Accounting in Al Ain, with plans to create more than 1,000 jobs for UAE nationals in the next three years. The new centre will be a global leader in revenue accounting, offering a range of competitively priced financial services that will bring cost savings and operational efficiencies to airlines, including Etihad Airways and its network partners. Almost 100 UAE nationals have already
been hired, and this is expected to increase to around 500 during the centre’s first year of operation.This project is the company’s most ambitious UAE national sourcing and development project to-date following the success of its all-female Al Ain Contact Centre, and developmental programs for cadet pilots, engineers and graduate managers.
2006 2007 2008 2009 2010 2011 2012 2013 Q3/2014
4
8
12
16
20
Q3/2014
441 463
313
18199
16554
EMIRATI EMPLOYEES: 1,716
Staff
Cadets
Senior Executives& Managers
Managers
In training programs
Pilots & CrewOn international
assignment
EMPLOYEE GROWTH (’000 persons)
23,01213,945
9,400
4,0009,297
EY & EQUITY PARTNER HEADCOUNT: 61,470
Etihad Airways(incl. subsidiaries)
Air Serbia (1,151)
airberlin
Jet Airways
Aer LingusAir Seychelles (665)
Virgin Australia(June 2014)
Etihad Regional (289)
2,414
6,466
4,912
7,096
2,124
TOTAL EMPLOYEES: 23,012ETIHADAIRWAYS(16,546)
International
UAE14,132
UAEBased
Crew
Pilots
SUBSIDIARIES
FAST FACTS AND FIGURES
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OUR COMMUNITYEtihad Airways continues to drive economic growthAccording to the latest study by leading UK think tank, Oxford Economics, Etihad Airways and its partners continue to play a crucial role in supporting and driving economic growth in the UAE.The airline’s growth and sustained commercial success are good for Abu Dhabi. The economic contributions are classified into four key areas: direct (within Etihad Airways), indirect (suppliers to Etihad Airways), induced (spending of direct and indirect employees), and catalytic (impacts on other industries).The Etihad Airways, together with its equity partners, subsidiaries and joint-ventures, contributed a total of US$15.6 billion to Abu Dhabi’s GDP in 2013. This represents 12.8 per cent of the non-oil GDP of the Emirate. In addition, it supported 180,000 jobs in total.
Direct economic contribution:The airline contributed US$3.3 billion to Abu Dhabi’s GDP in 2013.Indirect economic contribution:Etihad Airways made an indirect economic contribution of US$1.7 billion and supported an additional 23,323 jobs in 2013 through fuel purchases, maintenance and repair, airport rental and landing fees, marketing, advertising, IT ventures and communications.
Induced economic contribution:An induced GDP contribution of US$1.6 billion and 22,296 additional jobs can be attributed to money spent during 2013 by employees of Etihad Airways and its suppliers.
Catalytic economic contribution:Etihad Airways played an important role in improving air links between Abu Dhabi and the rest of the global economy, and the airline’s expanding network was a key factor in encouraging businesses to invest in the Emirate and the UAE. These activities provided a catalytic economic contribution of nearly US$9 billion, and supported nearly 118,484 jobs in 2013.Etihad Airways was also a key contributor to the development and growth of tourism in the UAE, carrying 11.5 million passengers through its hub in Abu Dhabi.
DirectIndirectInducedCatalytic
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Etihad Airways encourages staff to ‘Give Together’The sustainability agenda of Etihad Airways is framed under the TOGETHER initiative which comprises four key elements; Growing, Working Giving and Greener. The ‘Giving’ component incorporates the airline’s efforts to support the wellbeing of local and global communities, and recognises that its employees can play a major role in support of these efforts.Recognising this, Etihad Airways’ sustainability team recently launched the iVolunteer program, a wide-ranging initiative to encourage employees to engage in community-related activities and support the work of local charities across the UAE and in other parts of the world. The first group initiative to be organised under iVolunteer was the participation in a community support activity in Abu Dhabi using funds donated directly by the airline. Fifty volunteers from the program donated their spare time to shop for gifts which were distributed to 330 women living in a workers’ community. The volunteers also distributed hot meals in collaboration with Abu Dhabi Cause Connect, a UAE-based community group that is dedicated to increasing creative collaboration between causes, communities and companies.To encourage further collaboration the sustainability team held a leadership workshop for staff enrolled in the iVolunteer program, with motivational speaker Jules Lewis providing examples of her involvement in various community and corporate social responsibility activities around the world.
Q3/2014
FUTURE CONTRIBUTION (US$ B)