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Etisalat

Corporate Presentation

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• Etisalat is one of the leading telecommunications companies in

the world and one of the largest operators in the Middle East

and Africa, headquartered in the UAE.

• Etisalat operates in 18 countries across Asia, the Middle East and

Africa, servicing over 85m customers out of a total population that

exceeds 1.9bn people.

• In 2008, Etisalat reported annual Net Revenues of Dhs. 26.119

billion and Net Profits of Dhs. 8.665billion.

• Etisalat is a major investor in Thuraya, one of the world’s leading

satellite geo-mobile communication systems covering approximately

two thirds of the planet’s surface.

Introduction

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Reach

We extend people’s reach.

We give them the freedom and the opportunity to

discover and learn, to communicate and interact.

We help them to be everything they can.

We do this by providing services and technologies

that enable people and businesses around the

world to reach each other, their aspirations,

ambitions and the best the world has to offer.

Our Mission

To extend your reach

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• Our Vision is of a world where people’s reach is not limited by matter or distance.

• People will effortlessly move around the world, staying in touch with family, making new friends as they go, as well as developing new interests.

• Businesses of all sizes, no longer limited by distance, will be able toreach new markets. Innovative technologies will open up freshopportunities across the globe, allowing the supply of new goods andservices to everyone who wants them

Our Vision

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Optimism

• If we are enthusiastic and see things in a positive light, then the future holds limitless possibilities for us.

Caring

• We know that in order to give customers the best levels of service, we first have to understand them and their needs. We need to put ourselves in their shoes and empathise with them.

Our Core Values

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Energy• Our business thrives on energy and

enthusiasm. If we all get actively involved and we can create an exciting future together.

Openness• Being approachable, welcoming and engaging,

is the key to building relationships. It encourages communication.

Enabling• As an organsiation, through the services we

provide and the way we interact, we can help customers and colleagues reach their goals and enhance their lives. We open doors, create opportunities and make things possible. We equip and empower people with the tools, information and resources they need.

Our Expressive Values

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Reliability

• Trust is the foundation of any successful relationship in life and in business.

Simplicity

• We like to make sense of the world around us. We like to see things clearly and know what‟s happening. It gives us confidence and makes us stronger.

Our Functional Values

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Our Awards

• Customer Service Award 2008 & „09

– DataMatix

• Lifetime Achievement Award 2008

– Al Iktissad Wal Amal

– Comms MEA

• Best Overall Operator 2008

– Arabian Business Achievement

Awards

– Telecom World Middle East Awards

• Best International Carrier 2008

– World Communications Awards

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Etisalat UAE

• Consumer

– Mobile

– Value Added Services

– Fixed-Line & Internet

• Enterprise Solutions

• Global Carrier & Wholesale

• E-vision

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Etisalat Services

E-Real Estate

E-Facilities (EFM)Directory Services

Tamdeed

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“Our recent investments in the region and internationally are a reflection of our ambition to be among the top telecommunication operators in the world.”

Mohammad Hassan OmranChairman

Etisalat International

NigeriaSwan Telecom Iran 3rd Mobile License

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Etisalat UAE - over 30 years of achievement

1976 2008 and beyond

Over 33 years of technological innovation and evolution in the UAE and the Gulf region

1976PSTN

1982Mobile

1995Internet

1999ADSLSMSCable TV

2000ThurayaeWAP

2002GPRS

20033GMMS

2007Mobile TVWholesale services152% mobile penetration

1994GSM

1999

Mobile Subs:

832,267

2000

Mobile Subs:

1 million

July 2002

Mobile Subs:

2 million

2003

Mobile Subs:

3 million

2005Mobile Subs:4.5 million100% penetration51% internet penetration

Apart from enabling the nation with basic telecommunication services, Etisalat also offers a range of innovative and modern services that have served to position the UAE as one of the most advanced nations in terms of telecom services

Mobile users enjoy the benefits of excellent voice and data applications like WAP, GPRS, 3G, MMS, Push To Talk, BlackBerry services and others.

Enterprise and individual customers on the fixed-line network also benefit from services such as ATM (Asynchronous Transfer Mode), Frame Relay, VSAT and ISDN.

Mobile Subs:6.4 million60% internet penetration

2008FTTH Roll-outLargest carrier in Middle East

Mobile Subs:7mn

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Carrier & Wholesale

Nigeria

1995

1994

1989 1998

1999

2000

1996 2004

2005

2006

Etisalat Expansion History

2007

2008

Etisalat DB

Telecom - India

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Ownership

Percent

27 51 27.45 81 82 26 66 100

1997 1999 Aug 2004 Nov 2004 Apr 2005 Jun 2005 Jul 20061996 1999 Aug 2004 Nov 2004 Apr 2005 Jun 2005 Jul 2006

AfghanistanAfghanistanMisr (Egypt)Misr (Egypt)

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Nigeria

Sep 2006 Sep 2007

40 15.9%

Changing market conditions drive expansion

Sep 2008

45%

Dec 2007

Etisalat DB

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Our Market Today

Customers - 85m+

Countries - 18

Total Population: 1.9bn Diverse Services

Clearing House

Carrier Wholesale

Sim Card Production

Training/Education

Systems Integration

Directory Enquiries

Real Estate Services

Project Management

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Thank you