Impact, Innovation, Integrity, Inspiration and Insight!

Webinar with Mr. Kamal Hassan ,CEO Innovation 360

POLL 1 : HOW FAMILIAR ARE YOU WITH BENCHMARKING AS A PLANNING/MANAGEMENT TOOL?

❑Very Familiar

❑Use it occasionally

❑Never used it

KEY DEFINITIONS

Benchmarking:“Benchmarking is a process of comparing & contrasting best practices either within or outside the organization”

Best Practices:“Practices that are followed by companies which are considered to be the best or superior to other organizations in a particular field such as operations or manufacturing

Innovation: “ Making meaningful changes to organization culture or process that has an impact or improvement in the performance”

Source: The International Journal of Organized Innovation

“Without the Evidence provided by Benchmarking, any claim that your unit is among the best is just an opinion”

-Steve Veira, Intel Corporation

WHY BENCHMARKING?

1. Analyze & Improve the process.2. To Gain Competitive Advantage.3. Align yourself to the future trends .4. Applying best practices to attain your

organization goals.5. Generation of new ideas and Techniques .

“79% of the Ceo’s recognize that benchmarking is critical but 95% claim that they do not know how to go about it.” –US based Study

CHALLENGES IN BENCHMARKING

1. Poor planning2. Lack of process leader involvement.3. Lack of management support & Skills4. Copying the practices without adopting the model.5. Measuring un-important/easy ones

BENCHMARKING TYPES

Types Description Advantages DisadvantagesInternal Benchmarking against

best performing Business units in your

company

•Similar language•Data Access•Quick Returns

•Limited Returns•Limited Focus

Competition Benchmarking against your top players/

competition

•Similar structure •Relatively low threat•Easy to compare

•Legal Problems•Access to Data

Best –In Class Benchmarking against the best in class in any

industry that has similar

process/functions

•Legal Problems•Access to Data

•Adoptability•Long term commitment

Source: The Problems in Management of 21st Century,vol2,2011

EXAMPLES OF BENCHMARKING MODELSModel Name Year Category No : of StepsAT& T model 1992 Organization Based 9Mass & Flake 2001 Consulting Based 10Long bottom 2000 Consulting Based 11

Anderson & Meon 1999 Academic Based 8Fong et.al 1998 Academic Based 15

Harrington& Harrington 1996 Academic Based 8

Xerox model 1996 Organization Based 10Codling 1992 Consulting Based 12

Camp R.C 1989 Consulting Based 12

Source: The Problems in Management of 21st Century,vol2,2011

ARE YOU FAMILIAR WITH ANY OF THE BENCHMARKING MODELS?

❏Very familiar

❏Familiar with a few

❏Never heard of any of them

AT&T BENCHMARKING MODELProject

conception

Planning

Preliminary data

collection

Best in class selection

Best in class data

collection

Assessment

Implementation

Re-calibration

Source: Benchmarking: How to learn from best in practices,NPR,1992

BENCHMARKING IN GOVERNMENT

1. Government plays as a catalyst, leading the way.

2. Better use of Tax Payers Money.

3. Public can be served better.

4. To recognize struggling parts of particular services.

5. Encourage new partnership of Government & Business .

•Benchmarked Inventory best practices of similar transit companies.

•Benchmarked against companies adjacent to the core industry.

•Successfully adapted & implemented best practices.

•Able to save cost & dissolution.

EXAMPLEBENEFITS

Source: Can Benchmarking Best Practices work for the government?, Quality Progress,1997

BEST PRACTICE DEVELOPMENT: ANZAC MODEL

Define

Develop

Deliver

Evaluate

Ongoing

Support

1.Define – What are the rationales for change? What are the desired Benefits & Outcomes and desired goals?

2.Develop-What are the organizational objectives? What are the customer needs? How good we want to be (Benchmarking) ? How well are we performing(KPI) ?

3.Delivery- Controlling delivery in accordance to objectives, budget & Standard. Seeking feedback and defining Job responsibilities for effective delivery.

4.Evaluation- KPI measurement, anticipation of impacts, delivery effectiveness.

5.Support-Human Resource, Finance , Technology, Administration &Skill Management.

Source: The International Journal of Organized Innovation

BEST PRACTICES CASE STUDY (ECO-FRIENDLY INITIATIVES)

EBay Eco Initiatives:

EBay practices the concept of exchanging of used goods ,hence reducing waste .

EBay also practices “Green supply management system “ with its partner USPS

Starbucks:

Starbucks follows the practice of creating “Green stores” by which its able to reduce operating costs & reduce environmental damages . Starbucks Building strategy also supports the use of Eco friendly materials

Google:

Google has taken initiatives to powering its facilities with renewable energy sources, hosting farmer markets & bringing goats to trim grasses

Source: http://www.usanfranonline.com/companies-that-practice-environmental-sustainability/

HAVE YOU EVER BEEN TO ANY BENCHMARKING STUDY TOUR ?

❑Yes

❑ No

❑Not Aware of Such Tours

BEST PRACTICES, BENCHMARKING AND INNOVATION

Innovation challenges business as usual and combines several elements to create new value

Identify and Understand best

practices

Benchmark best practices

Create new value = INNOVATION

To enhance Innovation: • Globalization has lead to increase in competition

• Growth and competitive advantage is difficult to sustain and mostly understand uncertain

The Challen

ge

• INNOVATION: Companies need to create new value by combining different tools and models e.g. Benchmarking

The Solutio

n

BENCHMARKING IN INNOVATIONCultivate: We analyze how the leaders in innovation have created a culture that supports innovation and “intrapreneurship”.

Anticipate: We analyze how the leaders in innovation use insights from future scenario analysis in managing their innovation efforts

Generate: We study how innovation leaders generate ideas internally (or externally), measure the ideas and prioritize them.

Innovate: We observe how companies have developed and prototyped the ideas selected in the previous (GENERATE) step.

Commercialize: We study how the leaders in innovation have taken the developed ideas to market and commercialized them profitably.

INNOVATION 360’S BENCHMARKING SOLUTION

Benchmarking

Solution

Inpulse in Innovation 360’s Benchmarking solution that provides the opportunity for the following:

• Opportunity to benchmark themselves against industry peers and innovative global enterprises.

• International benchmarking tours offering companies rare opportunity to learn & observe best practices from industry leaders.

• Pre- and post-visit workshops and onsite visits, providing corporate with an exclusive opportunity to learn from leaders

INPULSE OVERVIEWFocus• Focus on Global Business Challenges

Compare• Compare and contrast results, methodologies

and processes.

Learn• Learn tools & techniques to make a

meaningful change to improve organization programs, services, processes, operations and business model.Prepare

• Prepare an innovation action plan based on the benchmark results.

INPULSE DELIVERY MODEL

HOST COMPANIES FOR THE NEXT INPULSE BENCHMARKING TOUR: OXFORD, UNITED KINGDOM - JANUARY 2014

Jaguar Land Rover is the UK’s largest automotive employer, with a world class team of nearly24,000 people. In the 2011/12fiscal year, JLR achieved record profits of £1.5 billion an increase of £392 million over the previous year. It is the UK’s largest automotive manufacturing business built around two iconic British car brands with a rich heritage and powerful consumer appeal and loyalty.

Siemens Magnet Technology is the world's leading designer and manufacturer of superconducting magnetic resonance imaging magnets for medical applications..

Oxford Instruments is a leading provider of high technology tools and systems for research and industry. They design and manufacture equipment that can fabricate, characterise, manipulate and analyse matter at the atomic and molecular level.

CONCLUSION

Benchmarking, Best Practices & Innovation are important operations that can help in improving the effectiveness.

Benchmarking can be done adjacent to the core business .

Best practices can be developed by continues benchmarking.

Innovation i.e.) adoption of the best practices can lead into increase performance of the organization & also create value to the customer. .

QUESTIONS AND ANSWERS

FOR MORE INFORMATION

VISIT: i360institute.com/inpulseE-mail: solutions@i360institute.comCall: UAE (O) + 971- 4 319 7645