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RBAP-MABS National Roundtable Conference
Planet Rating, c/o James Soukamneuth Accredited by ADA Rating Initiative
444 EDSA, 21st floor– Guadalupe Viejo Société par Actions Simplifiée au capital de 580 000 EUR
Makati 1211– Manila – Philippines Immatriculée sous le n° 483 538 369 R.C.S. Bobigny
t:+63 9 07 385 0035 [email protected] www.planetrating.com
Evolution of the Microfinance Investment Landscape and Reasons behind the Growth of Social Investments
A Broad Overview
By James Soukamneuth, Ph.D.
Asia Office Director, Planet Rating
Hyatt Hotel, Malate Manila June 2, 2010
Microfinance Investment Landscape and the Growth of Social Investments 2
Microfinance and Social Investments
Microfinance Institutions as Agents of Social Change
A Victim of Its Own Success: Growth and Professionalization of Microfinance
The Commercial Drift of Microfinance: From Social Goals to Capitalist Principles
Beyond Good Intentions: Assessing Social Performance in
Microfinance
The Road Ahead: Greater Transparency and Accountability in Realization of Social Goals
Microfinance Investment Landscape and the Growth of Social Investments 3
Microfinance Institutions
Agents of Social Change
Microfinance Investment Landscape and the Growth of Social Investments 4
Microfinance as a Tool for Poverty Alleviation
Out of the world’s 6.7 billion inhabitants, 3 billion live on less than 2 USD per day
80% of the world’s population has no access to financial services
Agent of Social Change
Microfinance Investment Landscape and the Growth of Social Investments 5
Originals of Microfinance
Microfinance has social objectives at its core
Agent of Social Change
Poverty reduction
Microfinance Investment Landscape and the Growth of Social Investments 6
Originals of Microfinance
Microfinance has social objectives at its core
Agent of Social Change
Poverty reduction
Employment creation
Microfinance Investment Landscape and the Growth of Social Investments 7
Originals of Microfinance
Microfinance has social objectives at its core
Agent of Social Change
Poverty reduction
Employment creation
Empowerment of marginal groups
Microfinance Investment Landscape and the Growth of Social Investments 8
Originals of Microfinance
Microfinance has social objectives at its core
Agent of Social Change
Poverty reduction
Employment creation
Empowerment of marginal groups
Social mission and commitment
Microfinance Investment Landscape and the Growth of Social Investments 9
Building Inclusive Financial Systems
Microfinance implies building inclusive financial systems that serve the poor
Around the world, over 10,000 MFIs provide funding to 150 million active clients (3/4 women)
66.6 million microfinance clients are
among the poorest, living on less than 1 USD per day.
Yet, poor borrowers have proven to be astonishingly creditworthy.
Agent of Social Change
Microfinance Investment Landscape and the Growth of Social Investments 10
A High Growth Sector
Agent of Social Change Growth
MFIs manage a loan portfolio estimated at 30 B USD.
The potential demand reaches 263 B USD.
About 500 million microfinance clients have yet to be reached.
The sector enjoys an annual growth of almost 30%.
For investors, microfinance is often considered a special asset class of
socially responsible investment, balancing
financial return with
positive social impact.
Traditionally, microfinance grew with the support of government subsidies,
donor funding, and grants.
Microfinance Investment Landscape and the Growth of Social Investments 11
Agent of Social Change Growth
Number of MIVs, 2000-2008
Source: CGAP 2009 MIV Survey
Foreign capital investments in microfinance topped 10 B USD (2008)
103 Microfinance Investment
Vehicles (MIVs) claimed an estimated 6.6 B USD in assets under management
A High Growth Sector
Microfinance Investment Landscape and the Growth of Social Investments 12
Agent of Social Change Growth
Source: CGAP 2009 MIV Survey
Growth in Assets, MIVs, 2006-2009
Foreign capital investments in microfinance topped 10 B USD (2008)
103 Microfinance Investment
Vehicles (MIVs) claimed an estimated 6.6 B USD in assets under management
MIVs are expected to grow at
double-digit rates.
A High Growth Sector
Microfinance Investment Landscape and the Growth of Social Investments 13
Agent of Social Change Growth
Source: CGAP 2009 MIV Survey
Funding continues to be widely available and concentrated in the largest 150 MFIs.
Over 40% of the funding provided
by MIVs have been allocated to as low as five MFIs only.
A High Growth Sector with Imbalances
Risk Exposure, % of Microfinance Portfolio MIVs, 2006-2008
Microfinance Investment Landscape and the Growth of Social Investments 14
Agent of Social Change Growth
Source: CGAP 2009 MIV Survey
Regional Distribution of Microfinance Portfolio, MIVs, 2006-2008
Geographic concentration of microfinance funds is also skewed.
Africa and Asia, where poverty
and potential demand for microfinance are highest, receive less than 20% of foreign investments.
A High Growth Sector with Imbalances
Microfinance Investment Landscape and the Growth of Social Investments 15
From Extensive to Intensive Growth
Financial sustainability through professionalization is essential for massively expanding services.
A key bottleneck derives from the shortage of strong institutions and managers.
Many MFIs have experienced extensive growth marked by rapid expansion of branch networks.
Professionalization for intensive growth results from Productivity gains: economies of scale leading to improved efficiency,
reduced transaction costs, and overall profitability; Innovation: (i) diversified product offerings (e.g. savings, remittance
services, micro-insurance, and micro-housing and agricultural loans) and (ii) expanded delivery mechanisms (e.g. mobile banking); and
Improved utilization of organizational capacity.
Agent of Social Change Growth Professionalization
Microfinance Investment Landscape and the Growth of Social Investments 16
The Commercial Drift of Microfinance
Agent of Social Change Growth Professionalization Commercialization
Microfinance enters the mainstream as a profitable business proposition.
This commercialization has increased market competition at both the
wholesale and retail levels, to the general benefit of microfinance lenders and borrowers alike.
The entry of private capital has improved access to diversified sources of funding.
With more funding options and higher volume, MFI managers have enhanced their negotiating power and skills to access better financing terms.
Commercialization is necessary to sustain growth in the sector, to scale up outreach, and serve a greater number of financially excluded, low-income people.
Microfinance Investment Landscape and the Growth of Social Investments 17
The Commercial Drift of Microfinance
Agent of Social Change Growth Professionalization Commercialization
A competitive marketplace tends to reduce costs and increase consumer choices.
The push to place significant amounts of additional capital in a limited pool of high-growth MFIs and regions increases the risks of the sector overheating, with
Challenges of managing accelerated growth rates in an increasingly competitive microfinance market;
Uneven management and staffing capacity at MFIs; and
MIVs taking higher exposure with medium-sized MFIs less experienced with commercial borrowing.
Moreover, this migration towards capitalist principles of profit-maximization has increased public scrutiny of the sector.
Microfinance Investment Landscape and the Growth of Social Investments 18
Microfinance as Sub-subprime
Agent of Social Change Growth Professionalization Commercialization
Lax lending practices and weak regulatory oversight, coupled with overabundant funding, can lead to irrational growth.
Microfinance Investment Landscape and the Growth of Social Investments 19
Microfinance as Sub-subprime
Agent of Social Change Growth Professionalization Commercialization
Lax lending practices and weak regulatory oversight, coupled with overabundant funding, can lead to irrational growth.
Commercial pursuit of profits can result in perverse incentives for quantity over quality.
Microfinance Investment Landscape and the Growth of Social Investments 20
Microfinance as Sub-subprime
Agent of Social Change Growth Professionalization Commercialization
Lax lending practices and weak regulatory oversight, coupled with overabundant funding, can lead to irrational growth.
Commercial pursuit of profits can result in perverse incentives for quantity over quality.
Mainstreaming has allowed some MFIs to stray up-market (e.g. consumer, SME, and larger loans with extended tenors).
Microfinance Investment Landscape and the Growth of Social Investments 21
Microfinance as Sub-subprime
Agent of Social Change Growth Professionalization Commercialization
Lax lending practices and weak regulatory oversight, coupled with overabundant funding, can lead to irrational growth.
Commercial pursuit of profits can result in perverse incentives for quantity over quality.
Mainstreaming has allowed some MFIs to stray up-market (e.g. consumer, SME, and larger loans with extended tenors).
Rapid growth and lack of transparent pricing has led to accusations of predatory lending and aggressive collection practices by MFIs.
Microfinance Investment Landscape and the Growth of Social Investments 22
Microfinance as Sub-subprime
Lax lending practices and weak regulatory oversight, coupled with overabundant funding, can lead to irrational growth.
Commercial pursuit of profits can result in perverse incentives for quantity over quality.
Mainstreaming has allowed some MFIs to stray up-market (e.g. consumer, SME, and larger loans with extended tenors).
Rapid growth and lack of transparent pricing has led to accusations of predatory lending and aggressive collection practices by MFIs.
Over-borrowing on top of high interest rates can produce a cycle of debt that makes the poor worse off.
Agent of Social Change Growth Professionalization Commercialization
Microfinance Investment Landscape and the Growth of Social Investments 23
The Ugly Side of Microlending
Agent of Social Change Growth Professionalization Commercialization
The unhappy client
The bad loan officer
Photos: Kiva
Microfinance Investment Landscape and the Growth of Social Investments 24
A Victim of Its Own Success
The success of microfinance has led to more scrutiny of the sector, with increasing pressure to substantiate its social claims and business model.
Microfinance can be over-sold and misleadingly described, with often exaggerated, excessive, and unsupported myths of poverty impact.
With negative media coverage, the industry faces a growing challenge to demonstrate objectively that microfinance is a sound tool for aiding economic and social development.
Mere fact of investing in microfinance is no longer sufficient to demonstrate that an investor is socially responsible.
Agent of Social Change
Beyond Good Intentions
Growth Professionalization Commercialization
Microfinance Investment Landscape and the Growth of Social Investments 25
Limited Evidence of Poverty Alleviation
Many studies on the impact of microfinance have been plagued by methodological flaws (e.g. selection bias, lack of control groups, measurement of counter-factuals, causal links, descriptive case studies, anecdotal evidence, limitations in data collection).
Rencently, more analytically rigorous studies (e.g. randomized control trials) paint a measured picture of microfinance’s impact on the poor.
There is no scientific evidence to suggest that Microfinance is a transformational tool to lift people out of poverty.
The research findings have been disappointing because the expectations of microfinance were unrealistically high.
Agent of Social Change
Beyond Good Intentions
Growth Professionalization Commercialization
Microfinance Investment Landscape and the Growth of Social Investments 26
Limited Evidence of Poverty Alleviation
Microfinance has a constructive role to play in the campaign to help the world’s poor.
Its impact is not as large and powerful as some promoters romanticize.
Nor is its contribution in the struggle against poverty as inconsequential as
critics dismissively contend.
In general, it is difficult to conduct reliable, scientific testing on the impact
of microfinance in a cost-effective way.
Agent of Social Change
Beyond Good Intentions
Growth Professionalization Commercialization
Microfinance Investment Landscape and the Growth of Social Investments 27
Questioning the Faith
Is microfinance displacing more effective anti-poverty measures?
Will the legitimate drive to maximize profits result in neglect/abuse of the interest of poor clients?
What exactly is sustainable growth in microfinance?
How can the interest of all stakeholders (from borrowers, lenders, third party businesses, and investors) be better balanced?
What lessons can be learned from the pitfalls of sub-prime lending in the US?
How can industry players ensure that microfinance plays a constructive role in alleviating poverty?
Agent of Social Change
Beyond Good Intentions
Growth Professionalization Commercialization
Re-evaluation of Ethical Principals
Microfinance Investment Landscape and the Growth of Social Investments 28
Commitment to Benefit Poor People
Without commercial foundations, microfinance would struggle to become a profitable business needed to survive.
Yet, without firm ethical principles and a strong commitment to benefit the lives of poor people, the sector has no privileged status as a vehicle for socially responsible investing.
There is a growing urgency and moral responsibility to ensure that microfinance contributes to solving social issues and not to maximize profits.
Social investors are demanding evidence of not only financial but also social returns on investments.
Agent of Social Change Growth Professionalization Commercialization
Beyond Good Intentions
Re-evaluation of Ethical Principals
Microfinance Investment Landscape and the Growth of Social Investments 29
Commitment to Benefit Poor People
Agent of Social Change Growth Professionalization Commercialization
Beyond Good Intentions
Re-evaluation of Ethical Principals
All responsible financial institutions
Consumer Protection
All MFIs Social
Performance
Best-in-class MFIs Social Impact
Do No Harm
Do Your Best
Do Good
Microfinance Investment Landscape and the Growth of Social Investments 30
Client Protection Principles
Avoidance of Over-indebtedness
Transparent Pricing
Appropriate Collection Practices
Ethical Staff Behavior
Mechanisms for Redress of Grievances
Privacy of Client Data
Agent of Social Change Growth Professionalization Commercialization
Beyond Good Intentions
Re-evaluation of Ethical Principals
Assessing Social Viability
Microfinance Investment Landscape and the Growth of Social Investments 31
Social Performance Management
Measuring and managing social performance of MFIs help them fulfill their mission and increase the impact on target groups.
The sector has shifted from traditional evaluations (with their focus on end results and impact) to assessing the entire process by which impact is created.
As promoted by the Social Performance Task Force, social performance management strives to make microfinance more effective in achieving its social mission.
Effective Performance Management means the continual process of translating mission and values into practice.
Agent of Social Change Growth Professionalization Commercialization
Beyond Good Intentions
Re-evaluation of Ethical Principals
Assessing Social Viability
Microfinance Investment Landscape and the Growth of Social Investments 32
Social Performance Management Principles
MFIs that manage their social performance will deliberately:
Translate its missions and values into clear, measurable objectives to capture intentional social benefits;
Design and implement systems for social responsibility, including client protection;
Track, understand, and report on whether it is achieving its social objectives;
Align its business processes to achieve both social and financial objectives; and
Ensure that decision-making considers both social and financial outcomes. Agent of
Social Change Growth Professionalization Commercialization
Beyond Good Intentions
Re-evaluation of Ethical Principals
Assessing Social Viability
Microfinance Investment Landscape and the Growth of Social Investments 33
Contribution of Microfinance
As formal employment opportunities shrink, demand for microcredit grows.
There is strong evidence that poor people value financial services (credit, savings, insurance) as a way to cope with poverty and financial shocks.
Although claims of raising poor people’s income remain unsubstantiated, many microfinance clients tend to use microloans and savings to smooth consumption rather than purely to grow their enterprises.
By working with people in poverty, MFIs have a large capacity to empower them to better manage their own financial affairs.
Agent of Social Change Growth Professionalization Commercialization
Beyond Good Intentions
Re-evaluation of Ethical Principals
Assessing Social Viability
Social Impact
Microfinance Investment Landscape and the Growth of Social Investments 34
Influencing the Agenda
Agent of Social Change Growth Professionalization Commercialization
Beyond Good Intentions
Re-evaluation of Ethical Principals
Assessing Social Viability
Social Impact
Social Investors
Social Investors
Social Investors
Tier 3 MFIs
Tier 2 MFIs Tier 1 MFIs
Microfinance Investment Landscape and the Growth of Social Investments 35
The Road Ahead
Greater Transparency/Accountability in Realization of Social Goals
Microfinance Investment Landscape and the Growth of Social Investments 36
The Road Ahead for Social Investments in Microfinance
Recognition of social performance assessment as a completely separate and technically valid area of inclusive finance
Increased social transparency in the microfinance sector
A shift from extensive to more intensive growth
Integration of the assessment of social performance into the regular management systems of MFIs
Social performance and management
No longer viewed as a cost/burden on administrative/operational systems
An opportunity to develop sound and socially viable institutions
Assessment of social performance of social investors
Geographic outreach
Depth (rural/urban, special social group niches, low/high end segment of poverty focus, etc.)
Product diversity
Microfinance Investment Landscape and the Growth of Social Investments 37
Thank You
Planet Rating Asia
444 EDSA, 21st Floor
Guadalupe Viejo
Makati 1211, Philippines
Tel: +632 897 7992
Fax: +632 897 7992
James Soukamneuth, Ph.D.
Asia Office Director
Société par Actions Simplifiée with authorized capital of 667,000 EUR. Registration number 483 538 369 RCS Bobigny
Microfinance Investment Landscape and the Growth of Social Investments 38
Planet Rating
The Global Microfinance Rating Agency
Microfinance Investment Landscape and the Growth of Social Investments 39
Planet Rating: The Global Microfinance Rating Agency
Offices
Missions
Created in 1999 and transformed into a private, independent rating firm in 2005, Planet Rating has over ten years of experience rating microfinance institutions
Planet Rating boasts the most extensive global coverage, thanks to a network of 6 offices spread over 4 continents
Paris HQ: covering Eastern Europe
Lima Office: covering Latin America & the Caribbean
Dakar Office: covering West & Central Africa
Nairobi Office: covering East & Southern Africa
Beirut Office: covering Middle East & North Africa
Manila Office: covering Asia
Qualified & experienced team
Each senior analyst has conducted at least 12 rating missions on 3 different continents
Analyst backgrounds: investment banking, management consulting, non-profit, microfinance
Microfinance Investment Landscape and the Growth of Social Investments 40
GIRAFE Methodology
Created in 1999, it is the most comprehensive and transparent rating methodology
Certified and accredited by CGAP and the ADA Rating Initiative
Widely recognized worldwide by investors, donors, regulators and microfinance consultants
Specifically designed and adapted to microfinance, relevant to suit all types, sizes and stages of development of MFIs
Proven and stable methodology already employed for more than 410 ratings in over 65 countries
An enhanced GIRAFE methodology was finalized in January 2008 in order to anticipate future microfinance rating risks and challenges
Qualitative domains
Quantitative domains
Powerful framework to understand an MFI’s risk profile and evaluate its institutional sustainability
Rating Domains Weightings
G overnance 24%
I nformation 10%
R isk 10%
A ctivities 20%
F unding and liquidity 14%
E fficiency and profitability
22%
Microfinance Investment Landscape and the Growth of Social Investments 41
A Full Range of GIRAFE-based Rating Products
Comprehensive analysis of the MFI risk profile and organizational performance
Valuable tool for mature MFIs in search of new financing and greater international visibility
I) GIRAFE Institutional Rating
II) Social Performance Rating
Evaluation of the MFI’s ability to reach its social mission and objectives
Identification of strengths and weaknesses of its social performance management system
Interactive approach to the rating analysis that includes training
Management and internal communication tool for young MFIs in search of technical assistance and donor funding
III) GIRAFE Interactive Assessment
Theoretical and practical training with case studies over the course of 2-3 days
Flexible content and modules suitable for all kinds of participants, regardless of prior knowledge of microfinance
IV) GIRAFE Training Module
Microfinance Investment Landscape and the Growth of Social Investments 42
Large experience in Latin America
Mexico
11 MFIs: ADMIC, Caja Cresciencio Cruz, CONSERVA, Despeno, Durango, Empredamos Juntos, FOCRECE, PEN, Santa Fe de Guanajuato, Semisol, Unicreich
Guatemala
FUNDAP
Nicaragua
3 MFIs: 20 de Abril, FODEM, FUNDENUSE
Haïti
COD/MEH
Ecuador
1 MFI: Fundamic
Peru
11 MFIs: CAC Santa Maria de la Magdalena, COOPAC San Martín de Porres, COOPAC Tochache, Epydme Alternativa, Prisma, Finca, FONDESURCO, GCOD, Arariwa, Caritas Felices
15 ratings
Bolivia
10 MFIs: ANED, CIDRE, CRECER, Crédito Amigo, DIACONIA, Eco futuro, FADES, FONDECO, FUBODE, IMPRO
14 ratings
Chile
1 Bank: Banco del Desarrollo
Brazil
17 MFIs: Banco da Familia, BluSol Brésil, Casa do Microcredito,CEADe BRAZIL, CEAPE / MA, CEAPE / PB, CEAPE / PE, CEAPE / PI, CEAPE / RN, CEAPE / SE, CEAPE PI, Credisol, CRESOL, PortoSol, RioCred, SOCIALCRED, VivaCred
20 ratings
Dominican Republic
ECLOF
Microfinance Investment Landscape and the Growth of Social Investments 43
Excellent track record in the MENA region
Morocco
9 MFIs: Al Amana, Al Karama, Amos, AMSSF/MC, FCAMC, FONDEP, INMAA, Ismailia, Zakoura
20 ratings
Tunisia
1 MFI: Enda
2 ratings
Egypt
7 MFIs: ABA, Al Tadamun, ASBA, DBACD, Lead Foundation, SBACD, FMF
10 ratings
Palestine
8 MFIs: ACAD, Alrafah, Asala, FATEN, PDF, PARC-SCA, UNRWA, YMCA-SED
8 ratings
Jordan
3 MFIs: AMC, JMCC, MFW
6 ratings
Yemen
1 MFI: Hodeidah Microfinance Program
1 rating
Microfinance Investment Landscape and the Growth of Social Investments 44
Uganda: UML, HOFOKAM, SMS, FOCCAS, Ugafode, Terudet, SAO-MFI and 10 SACCOs
Kenya: EBS, SMEP, ECLOF, SISDO, Yehu, PAWDEP, AAR, Ebony Foundation
Ethiopia: OCSSCO, PEACE, Buusaa Gonofaa, SFPI, Eshet, Wasasa, AVFS, Harbu, Metemamen
Tanzania: SELFINA; Mozambique: Socremo Bank, Burundi: COSPEC; Malawi: CUMO; Zambia: CETZAM; Comoros: Sanduk; Central Africa Republic: CMCA, Ivory Coast: CICA, Chad: UCEC Pala, Gambia: GAWFA; Guinea Conakry: PRIDE, CRG; Cameroon: CDM, ACEP, SAILD, COMECI, SOFINA; Togo: WAGES, TIMPAC, SEBADERS, UMECTO;
Benin: Vital Finance, PAPME, PADME, FINADEV, FICA, FENACREP, Convergence 2000, CNACFD, CBDIBA, ASSEF
Senegal: UMECU, PAMECAS, ACEP, Delta, AFER, Caurie, Tostan
Mali: Kafo Jiginew, FCRMD, Jemeni, Kondo Jigima, Misélini, Niako, CVECA ON, Nyeta Musow, Piyeli, Soro Yriwaso, PASECA Kayes, RMCR, Nyesigiso
Niger: ASUSU, MCPEC, UMEC, MECREF, Albarka SA, Yarda Zinder, Yarda Madaoua
Burkina: RCPB, UCEC-Z, URCCOM, URCBAM
Rwanda: COOPEDU, Duterimbere, ACB, CAF Isonga
South Africa: Marang, Kuyasa Fund, NBF, Tiisha
Madagascar: Otiv de la Sava, Vola Mahasoa
Ghana: SAT, APED, CRAN, ECLOF Ghana and 9 rural banks;
The Leading Rating Agency in Sub-Saharan Africa
Microfinance Investment Landscape and the Growth of Social Investments 45
Diversified experience in Eastern Europe and Central Asia
Bosnia Herzegovina
10 MFIs: Mikrofin, Benefit, EKI, LOK micro, Mi-Bospo, Partner, Prizma, Sunrise, Women for Women, Sinergija Plus
23 ratings
Russia
5 MFIs: FFECCC, RWMN, VRFSBS, Doveriye, Narodnyi
7 ratings
Mongolia
2 Banks: Khan Bank, Xac Bank
1 MFI: VisionFund Mongolia
Moldova
MicroInvest
3 ratings
Armenia
3 MFIs: Aregak, MDF-Kamurj, Nor Horizon
Kosovo
KEP
Georgia
Constanta
2 ratings
Tadjikistan
1 Bank: Bank Eskhata
Bulgaria
Easy Credit
Azerbaijan
AzerdemyriolBank AzeriStar
3 ratings
Serbia Montenegro
AgroInvest
3 ratings
Ukraine
HOPE
Microfinance Investment Landscape and the Growth of Social Investments 46
Growing experience in Asia
China
Industry diagnostic
Training
Interactive Assessment (Harbin Bank)
India
3 MFIs: ASA Grama Vidiyal, LEAD, SWC
Cambodia
5 MFIs: CREDIT, Vision Fund Cambodia, TPC, Seilanithih, CCSF
9 ratings
Vietnam
3 MFIs: CEP, TYM Fund, Binh Minh
5 ratings
Philippines
8 MFIs: CARD, LifeBank, PMPC, CEVI, GM Bank, ECLOF, HSPFI, SEDP
Afghanistan
1 MFI: Sunduq
Indonesia
Ratings of 5 Cooperatives, including KOMIDA
Workshop
Mongolia
2 Banks: Khan Bank, Xac Bank
1 MFI: VisionFund Mongolia
Microfinance Investment Landscape and the Growth of Social Investments 47
Contacts
Global Headquarters
13 rue Dieumegard
93400 Saint-Ouen Paris – France
Tel: +33 1 4921 2630
Fax: +33 1 4921 2627
Latin America
Francisco de Paula Ugarriza 813 – Oficina 301
Miraflores, Lima 18 – Peru
Tel: +51 1 242 4597
Fax: +51 1 242 4597
Asia
444 EDSA 21st floor, Guadalupe Viejo
1211 Makati, Manila – Philippines
Tel/Fax: +632 897 7992
Middle East & North Africa
Picadilly Bldg #407
Hamra Street
Beirut – Lebanon
Tel: +961 3 11 96 81
West Africa & Central Africa
Boulevard Djily Mbaye
Immeuble FADH, 14th floor
BP 5695 Dakar – Senegal
Tel/Fax: +221 33 821 79 39
East Africa & Southern Africa
Shelter Afrique House – Mamlaka Road
PO Box 16658, 00100 Nairobi – Kenya
Tel: +254 20 271 42 20 www.planetrating.com - [email protected]