2012 Human Capital Conference23–26 October

Getting the most from your assignee dataassignee data

Disclaimer

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► The views expressed by panelists in this session are not necessarily those of Ernst & Young LLP

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those of Ernst & Young LLP.

Presenter

► Stuart Steele► Ernst & Young LLP (UK)► ssteele1@uk.ey.com

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It’s all about talent … not quite

► Three years ago a significant number of Chief Human Resource Officers (CHROs), Chief Financial Officers (CFOs), Chief Operating Officers (COOs) used to tell us that their organization’s approach to Global Mobility (GM) was too costly — they wanted to understandGlobal Mobility (GM) was too costly they wanted to understand how they compared to peers and how they could reduce cost.

► Two years ago, their organization’s approach to GM was too costly, and there were concerns around compliance and service qualityand there were concerns around compliance and service quality —they wanted to understand how they compared to peers and how they could reduce cost.

► One year ago, their organization’s approach to GM was too costly; there were concerns around compliance, service quality and effectiveness (value) — they wanted to understand how they ( ) y ycompared to peers and how they could reduce cost and understand the value delivered to the organization.

► Now effectiveness and cost

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► Now effectiveness and cost

It’s all about talent … not quite

► Three years ago a significant number of CHROs, CFOs, COOs used to tell us that their i ti ’ h t GM t tl th t d t d t d h thorganization’s approach to GM was too costly – they wanted to understand how they

compared to peers and how they could reduce cost.► We benchmarked.

► Two years ago their organization’s approach to GM was too costly and there were► Two years ago their organization s approach to GM was too costly, and there were concerns around compliance and service quality – they wanted to understand how they compared to peers and how they could reduce cost.► We benchmarked and revised the GM operating model.p g

► One year ago their organization’s approach to GM was too costly; there were concerns around compliance, service quality and effectiveness (value) – they wanted to understand how they compared to peers and how they could reduce cost and

d t d th l d li d t th i tiunderstand the value delivered to the organization.► We undertook enhanced benchmarking, continued to revise the GM operating model and

started reporting on post assignment transition outcomes.► Now effectiveness and cost► Now effectiveness and cost

► We are integrating outcomes into our benchmarking and integrating global mobility into organizations’ approach to talent management.

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We have leveraged our data to support benchmarking, leading to changes in policy and operating models

Basic comparative benchmarking:

Enhanced benchmarking: GM FTEs

Global Mobility Full Time Equivalents (GM FTEs)

GM total cost

A i /T ti

GM total cost

Assignee/Transaction volumes

Assignee/Transaction demographics Assignee/Transaction

volumes

Policies

demographics

Detailed scope of activities

Operating model

Sub-industry nuancey

Post-assignment transition outcomes.

Policies

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We have continued to focus on efficiency and effectiveness

When executives talk effectiveness, they don't recognize organizational structures.recognize organizational structures.

Effectiveness in this context focuses on the value from the “total chain of transactions.”

This is not the effectiveness of the GM function or team, but an assessment of the effectiveness of the planned outcome.

Where we support an assignment for project-based resource did we get the right person tobased resource, did we get the right person, to the right place, in an acceptable timescale, with appropriate cost, and were they supported in a manner that allowed them to execute well against the required role?against the required role?

Where we support an assignment for a career development-based resource, how did this individual perform during assignment, and how have they performed subsequently (relative tohave they performed subsequently (relative to assignee peers and non-assignee peers)?

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GM needs to be an integrated component of talent management to support the effectiveness agenda

Management*Management[noun]: the management of the economy or businesses — the people managing a company or

i ti

Talent managementA ti t f th

Talent*

organization

[noun]: people

Active management of the relationship, identification, attraction, retention, development and deployment of individuals Is it fully

[noun]: people possessing natural aptitude or skill

p ywho are of particular value to an organization because they are fulfilling key roles today or may be critical in the future

integrated?

Mobility*[noun]: the ability to move between different levels in society or employment

future

Is it aligned to defined business need?Is it aligned to defined business need?

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*Oxford English Dictionary

GM needs to be an integrated components of talent management to support the effectiveness agenda

Who provides location and t l t ( l ) d t

Virtual

Mobile

Consultant workforce Mobility need

Contingent workforce

Globalists

Home/Host/Home

Ri ht

talent (supply) datato inform strategy?

Local

Employee workforce

Rightcapabilities

Is the mobility strategy aligned to the

Workforce plan/talent management strategy

GEO

aligned to the requirements of a workforce plan?

Who provides the “ways f ki ” i f ti GEO

Agency

Business performance

Business issues Business

strategy

of working” informationto inform strategy?

Who responds to complex

Global environment

Who responds to complex talent challenges (with mobility context)?

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GM needs to be an integrated components of talent management to support the effectiveness agenda

Assignee types Assignee Non assigneeAssignee types Assignee populations

(Career development or top talent)

Non-assignee populations

Purpose(Clear articulation)

Outcomes: Tenure Time at level Potential

Outcomes: Tenure Time at level PotentialComparison

Performance Reward Succession

Performance Reward Succession

Comparison

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Questions

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