Colin Crowley

Group Resourcing and Recruitment Manager

KCOM Group PLC

“My journey… The move from the Darkside to The Light”

I’m a recruitment consultantTRUST ME…

…and then I saw the light

What I found when I joined:

Too much dependency on agencies

Lack of understanding on why people leave

Had a bespoke ATS that hadn’t had any updates/upgrades

Not enough trust & confidence in our ability to deliver

Low employer brand awareness

Very little in the way of Social Media presence or knowlege

Very little in the way of MI

So it had to change….• Top to bottom review of PSL

• LinkedIn Recruiter

• Resourcer

• Monthly dashboard

• Social Media push

• ATS upgrade

• Internal Referral scheme refresh

• Job board review – cost vs. ROI

• Video interviews

• Contractor review / MSP

• Internal mobility

• Recruitment & Selection training design and pilot

• Line Manager & Stakeholder engagement

DELIVERING ON OUR PROMISES

BEING EASY TO DO BUSINESS WITH

ADDING GREAT VALUE

CANDIDATE EXPERIENCE

AND

LINE MANAGER EXPERIENCE ?

BECOMING A DESTINATION EMPLOYER

BY DELIVERING A GREAT CANDIDATE

EXPERIENCE

Work collaboratively with the business to plan & tactically execute

Build a stronger Employer Brand proposition

Engaged employee from point of signature

Establish then maintain clear standards & keep to them

Use MI effectively to measure effectiveness & to drive/adapt

approach

Focus on adding commercial value to the business

Understand your markets & individual needs

Ensure that when and if someone leaves they leave positively

The impact of the experience…

So what happened…….

Agency savings….

2011/12 £125,000

2012/13 £216,000

2013/14 £260,000

2014/15 B A U

Internal referrals….

2011/12 4

2012/13 20

2013/14 38

Social media presence…..

Twitter followers 1,452 to 4,573

LinkedIn connections 3,144 to 8,953

We’re also on YouTube, Pinterest, Wordpress, Instagram, Yammer…..

Our CandEx survey said….

Recruitment process 8.6 / 10

Communication 8.8/10

Offer letter process 10/10

Quality/quantity of offer pack 7.7/10

Newstarter induction 8.0/10

Role as described 9.3/10

Other highlights….

Introduction of Talent Pools

Introducing “talent of the future” to stakeholders

Roll out of R&S course across UK

Line Manager training of Social Media

Hosting of Round Table events for In-House

Introduction of apprenticeship schemes

Pilot of grad scheme

THE FUTURE

Thanks for listening

Follow me: @recruitercol Follow us: @KCOMgroupjobs