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From the Trenches with the Newest Atlassian Product

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Page 1: From the Trenches with the Newest Atlassian Product
Page 2: From the Trenches with the Newest Atlassian Product

RYAN HASTIE • SERVICE DESK TEAM LEAD • ATLASS IAN • @ORINIONTALIAN

JIRA Service DeskFROM THE FRONT LINES

AARON JONES • MANAGER , ENGINEERING SYSTEMS & TOOLS • GOOD TECHNOLOGY • @I_B_AJ

Page 3: From the Trenches with the Newest Atlassian Product

Ryan Hastie

SERVICE DESK TEAM LEAD • ATLASSIAN • @ORINIONTALIAN

Page 4: From the Trenches with the Newest Atlassian Product
Page 5: From the Trenches with the Newest Atlassian Product

Ryan Hastie

SERVICE DESK TEAM LEAD • ATLASSIAN • @ORINIONTALIAN

Page 6: From the Trenches with the Newest Atlassian Product
Page 7: From the Trenches with the Newest Atlassian Product
Page 8: From the Trenches with the Newest Atlassian Product
Page 9: From the Trenches with the Newest Atlassian Product

Ryan Hastie

SERVICE DESK TEAM LEAD • ATLASSIAN • @ORINIONTALIAN

Page 10: From the Trenches with the Newest Atlassian Product
Page 11: From the Trenches with the Newest Atlassian Product
Page 12: From the Trenches with the Newest Atlassian Product

Ryan Hastie

SERVICE DESK TEAM LEAD • ATLASSIAN • @ORINIONTALIAN

Page 13: From the Trenches with the Newest Atlassian Product

Aaron JonesMANAGER, ENGINEERING SYSTEMS & TOOLS

GOOD TECHNOLOGY • @I_B_AJ

Page 14: From the Trenches with the Newest Atlassian Product

Our vision is to

• Support the Business

• Provide a reliable infrastructure

• Make our customer’s lives easier

• Be transparent

AARON JONES , MANAGER ENGINEERING SYSTEMS AND TOOLS

Page 15: From the Trenches with the Newest Atlassian Product

Aaron JonesMANAGER, ENGINEERING SYSTEMS & TOOLS

GOOD TECHNOLOGY • @I_B_AJ

Page 16: From the Trenches with the Newest Atlassian Product
Page 17: From the Trenches with the Newest Atlassian Product
Page 18: From the Trenches with the Newest Atlassian Product
Page 19: From the Trenches with the Newest Atlassian Product
Page 20: From the Trenches with the Newest Atlassian Product
Page 21: From the Trenches with the Newest Atlassian Product

Aaron JonesMANAGER, ENGINEERING SYSTEMS & TOOLS

GOOD TECHNOLOGY • @I_B_AJ

Page 22: From the Trenches with the Newest Atlassian Product
Page 23: From the Trenches with the Newest Atlassian Product
Page 24: From the Trenches with the Newest Atlassian Product

Aaron JonesMANAGER, ENGINEERING SYSTEMS & TOOLS

GOOD TECHNOLOGY • @I_B_AJ

Page 25: From the Trenches with the Newest Atlassian Product

Our vision is to

Support the Business Provide a reliable infrastructure Make our customer’s lives easier Be transparent

AARON JONES , MANAGER ENGINEERING SYSTEMS AND TOOLS

Page 26: From the Trenches with the Newest Atlassian Product

RYAN HASTIE • SERVICE DESK TEAM LEAD • ATLASS IAN • @ORINIONTALIAN

JIRA Service DeskFROM THE FRONT LINES

AARON JONES • MANAGER , ENGINEERING SYSTEMS & TOOLS • GOOD TECHNOLOGY • @I_B_AJ

Page 27: From the Trenches with the Newest Atlassian Product

Questions?

Page 28: From the Trenches with the Newest Atlassian Product

Thank you!

Page 29: From the Trenches with the Newest Atlassian Product

Text code below to 22333or visit http://bit.ly/14T3J5O

From the Trenches with the Newest Atlassian Product

To join this session, send text 136888 to

AWESOME = 3M

PRETTY GOOD = 3L

NOT BAD = 3K

MEH = 3J

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