Frost & Sullivan Analysts Decode Enterprise Decision-Makers’ UC Feedback

Decoding Enterprise Leaders’ Outlook on UC ApplicationsDecoding Enterprise Leaders’ Outlook on UC Applications

What decision makers have to say about unified communication (UC) technologies in the workplace

Melanie Turek, Vice PresidentMelanie Turek, Vice President

Rob Arnold, Principal Analyst

Michael Brandenburg, Industry Analyst

Unified Communication & Collaboration

May 21, 2014

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Today’’’’s Presenter

Melanie Turek, Vice President

Frost & Sullivan

Follow me on:

@melanieturek

2

Source: Frost & Sullivan

http://www.linkedin.com/in/melanieturek

@melanieturek

20+ years of communications market experience, including more than 10 years of

market analysis and strategic consulting. Particular expertise in:

- Unified communications and collaboration solutions

- Visual communications products and services

- Enterprise social networking

- Business applications and services

- Change management

- Business processes

Today’s Co-Presenter

Robert Arnold, Principal Analyst

Frost & Sullivan

Connect with me on social media:

@RobArnoldUCC

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14+ years of communications market experience, including 10 years of market analysis

and strategic consulting. Particular expertise in:

- Unified communications and collaboration solutions

- Visual communications products and services

- Enterprise social networking

- Advanced communications infrastructure architectures

http://www.linkedin.com/in/robarnold4

Today’s Co-Presenter

Michael Brandenburg, Industry Analyst

Frost & Sullivan

Connect with me on social media:

@mbrandenburg

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20+ years of practical technology experience, over five years of market analysis and

strategic consulting. Expertise in:

- Broad knowledge of enterprise networking and unified communications technologies

- Big-picture focus on how each of the components fit into the broader enterprise

infrastructure

- Focused researcher who can quickly understand new technologies and the

competitive landscape

http://www.linkedin.com/in/mtbrandenburg/

IT Challenges

54%

51%

49%

New regulatory requirements are driving IT (information technology) costs up

Managing multi-vendor solutions is increasingly costly and challenging

Supporting new business needs is driving our costs up

Attitudes Toward IT Challenges–Percent Agree/Strongly Agree: United States and Europe, 2013

5


49%

42%

29%

29%

28%

Our understanding of advanced UCC technologies is limited

We are not able to make effective and timely investments in IT

Our understanding of mobile technologies is limited

Our IT and business strategies are poorly aligned

Base: All respondents (n=1,028).

Q5. Please rate your level of agreement with the following statements.

IT Challenge: Those With Limited UCC Understanding

44%

40%

US

Europe

Understanding of UCC is Limited–Percent Agree/Strongly Agree: United States and Europe, 2013

6


49%

38%

39%

Small

Medium

Large


Q5. Please rate your level of agreement with the following statements.

Highly Effective Enterprise Communications Technologies

63%

63%

62%

59%

59%

Cloud computing

Smartphones

Video conferencing

Unified communications client

Tablets

Overall Highly Effective Technology–Agree/Completely Agree: United States and Europe, 2013

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59%

59%

58%

56%

55%

54%

52%

50%

50%

45%

Audio conferencing

Mobile apps

Business grade softphones

Consumer softphones

Web conferencing

IP telephony

Enterprise social media

TDM phones

Headsets

Base: Filtered respondents. Sample sizes by technology are located in the Appendices.

Q9A. For each statement please indicate how much you think the statement describes the technology: Overall highly

effective technology for our company.

Enterprise Technologies, Current and Future Usage

51%

47%

46%Video conferencing

Web conferencing

Enterprise Technologies, Current and Future Usage: United States and Europe, 2013Current Future

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44%

39%

48%

39%

33%

Web conferencing

Audio conferencing

Headsets


Q8a. Which of the following technologies is your company currently using?

Q8b. Which of the following technologies do you expect your company will be using three years from now?

51% 47% 44% 39%31% 27% 26% 28%

51%44% 46%

39%

68% 64% 58%49%

Currently in UseTotal sample Small Medium Large

Enterprise Communications Technologies by Company Size

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46% 48%39%

33%33% 34%27% 25%

47% 47%

34% 32%

56%60%

51%

40%

Video conferencing Web conferencing Audio conferencing Headsets

Future Use


Q8a. Which of the following technologies is your company currently using?

Q8b. Which of the following technologies do you expect your company will be using three years from now?

Current & Future Workforce Distribution

16%

16%

22%

23%

62%

61%

2013

2016

Total Sample

Remote Workers Mobile Workers Traditional, in-office workers

13% 21% 66%2013

Small

10


13%

13%

21%

22%

66%

65%

2013

2016

16%

17%

25%

26%

59%

57%

2013

2016

Medium

18%

19%

21%

22%

61%

59%

2013

2016

Large

Current & Future Workforce Distribution

21%

22%

20%

21%

59%

57%

2013

2016

Banking/Financial/Insurance

Remote Workers Mobile Workers Traditional, in-office workers

13%

22%

20%

19%

67%

59%

2013

2016

Government

Healthcare

11


14%

15%

18%

20%

68%

65%

2013

2016

Manufacturing

13%

13%

22%

22%

64%

64%

2013

2016

Healthcare

14%

14%

20%

20%

66%

66%

2013

2016

Retail/Wholesale

63%

56%

57%

62%

66%

45%

66%

57%

Email servers

Collaborative apps

Total sample Small Medium Large

Most Prevalent Enterprise Communications Solutions Moved to the Cloud by Company Size

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48%

43%

49%

33%

42%

42%

57%

50%

48%

Productivity/business apps

Conferencing

Base: Filtered respondents, those who use the cloud (n=445).

Q15. Which of the following enterprise communication solutions have already been moved to the cloud?

40%

40%

38%

31%

27%

40%

35%

44%

45%

Instant messaging/chat/presence

Mobile apps

Total sample Small Medium Large

Least Prevalent Enterprise Communications Solutions Moved to the Cloud by Company Size

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38%

38%

27%

24%

34%

15%

35%

26%

28%

44%

42%

32%

Voice/unified messaging


Telephony platforms

Base: Filtered respondents, those who use the cloud (n=445).

Q15. Which of the following enterprise communication solutions have already been moved to the cloud?

Plans to Move Enterprise Communications Solutions to the Cloud

43%

34%

34%

33%

31%

29%

29%

34%

18%

21%

20%

20%

2%

5%

8%

3%

6%

11%

10%

10%

Collaborative apps

Conferencing

Instant messaging/chat/presence

Email servers

Within next year Within next three years No plans to move to cloud Don't use solution Don't know

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Base: Filtered respondents, those who are not using the cloud for enterprise communications solutions (n=>163).

Q16. For the following enterprise communication solutions not already moved to the cloud, when is each planning to

be moved to the cloud?

33%

32%

32%

30%

27%

26%

34%

36%

32%

32%

29%

37%

20%

20%

22%

22%

22%

21%

3%

3%

5%

6%

12%

6%

10%

9%

9%

10%

10%

10%

Email servers

Productivity/business apps

Mobile apps

Telephony platforms


Voice/unified messaging

Thank You!Thank You!

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For Additional Information

Clarissa Castaneda

Corporate Communications

Information & Communication Technologies

(210) 477-8481

[email protected]

Elka Popova

Research Manager

Unified Communications

(416) [email protected]

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Information & Communication Technologies

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