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A presentation discussing the key issues of relevance to the sustainable future of governemnt libraries in the UK given to SLA Europe in Edinburgh October 2012
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Created with MindGenius Business Created with MindGenius Business 2005®2005®
Future of Government Future of Government LibrariesLibraries
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Future of Government Future of Government LibrariesLibraries
OrganisationOrganisation LocationLocation CollectionCollection ContentContent StaffStaff LeadershipLeadership CustomersCustomers ServiceService Growth areasGrowth areas Further changeFurther change
Created with MindGenius Business Created with MindGenius Business 2005®2005®
OrganisationOrganisation
PoliticalPolitical Scotland - constitutional changeScotland - constitutional change
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Organisation (Cont.)Organisation (Cont.)
EconomicEconomic There is no moneyThere is no money Demand value for tax payer moneyDemand value for tax payer money Increasing accountabilityIncreasing accountability
Taxpayers allianceTaxpayers alliance TheyWorkForYouTheyWorkForYou EtcEtc MediaMedia
Requires much greater operational agilityRequires much greater operational agility
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Organisation (Cont.)Organisation (Cont.)
SocialSocial Networked worldNetworked world Expectations of being involvedExpectations of being involved Expectations of transparencyExpectations of transparency
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Organisation (Cont.)Organisation (Cont.)
TechnologicalTechnological Primary enablerPrimary enabler WifiWifi
Critical for service deliveryCritical for service delivery Mobile and appsMobile and apps
Huge step change in deliveryHuge step change in delivery Drives more virtual working and telecommutingDrives more virtual working and telecommuting
Single sign onSingle sign on Very strong working relationship with IT - symbioticVery strong working relationship with IT - symbiotic Technology strategiesTechnology strategies Big data - how to contributeBig data - how to contribute
Created with MindGenius Business Created with MindGenius Business 2005®2005®
LocationLocation
Traditional librariesTraditional libraries Closed and closing - downsized and Closed and closing - downsized and
reconfiguredreconfigured Virtual services and virtual librariesVirtual services and virtual libraries Embedded libraries and librariansEmbedded libraries and librarians Pop up librarians at point of needPop up librarians at point of need Using space for collaborative working or Using space for collaborative working or
for trainingfor training
Created with MindGenius Business Created with MindGenius Business 2005®2005®
CollectionCollection
Physical/hard copyPhysical/hard copy Such as exists is distributedSuch as exists is distributed Embedded - possibly bought locallyEmbedded - possibly bought locally Managing physical collection simply not importantManaging physical collection simply not important
EvaluationEvaluation Still key role and skillStill key role and skill
ElectronicElectronic Hoping for better publishing paradigmHoping for better publishing paradigm Going mobileGoing mobile Merging with internal contentMerging with internal content
Created with MindGenius Business Created with MindGenius Business 2005®2005®
ContentContent
In any formatIn any format DigitisingDigitising
Government investing heavily - have more unique materialGovernment investing heavily - have more unique material For preservationFor preservation
Designing and managing databasesDesigning and managing databases Licensing and managing contractsLicensing and managing contracts Federated/enterprise searchFederated/enterprise search PreservationPreservation LayeringLayering
Value added services on top of content to increase utilityValue added services on top of content to increase utility
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Content (Cont.)Content (Cont.)
ChannelsChannels EmailEmail Instant messagingInstant messaging TextText VoIP phoneVoIP phone TwitterTwitter EtcEtc
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Staff SkillsStaff Skills
Role remains in information provision Role remains in information provision and deliveryand delivery
Need to rebrand and upskillNeed to rebrand and upskill Use traditional skills in new waysUse traditional skills in new ways Have a flexible and agile approach to Have a flexible and agile approach to
a changing work environmenta changing work environment
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Acquire and use new skillsAcquire and use new skills
Information architectureInformation architecture Information auditInformation audit Records managementRecords management Information governance Information governance
and asset securityand asset security Information riskInformation risk In context, in-depth In context, in-depth
research and analysisresearch and analysis Metadata and taxonomyMetadata and taxonomy Semantic computingSemantic computing Mobile access to Mobile access to
informationinformation
Data standardsData standards Digital workplaceDigital workplace Organising knowledgeOrganising knowledge Building communitiesBuilding communities EngagementEngagement Collaborative working Collaborative working
integrated into client integrated into client workflowsworkflows
Change managementChange management Internal consultancyInternal consultancy Training and information Training and information
literacyliteracy
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Staff TeamsStaff Teams
TeamTeam Traditional concept changingTraditional concept changing Matrix working - may work in more than Matrix working - may work in more than
one teamone team May not work in library at all - may be May not work in library at all - may be
embedded in a business unitembedded in a business unit
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Staff Learning and Staff Learning and DevelopmentDevelopment
Lifelong learning/CPDLifelong learning/CPD Learn from othersLearn from others Share experiencesShare experiences Not always employer funded/own Not always employer funded/own
contributioncontribution
Created with MindGenius Business Created with MindGenius Business 2005®2005®
LeadershipLeadership
SkillsSkills Set the vision and directionSet the vision and direction Add value to the organisationAdd value to the organisation CollaborateCollaborate
ChangingChanging Broader responsibilityBroader responsibility More generic/not specialised/not librarianMore generic/not specialised/not librarian Credible with other leaders/competing for Credible with other leaders/competing for
resourcesresources
Created with MindGenius Business Created with MindGenius Business 2005®2005®
CustomersCustomers
See the end user perspectiveSee the end user perspective Don't use library speakDon't use library speak Customer doesn't careCustomer doesn't care Talk their languageTalk their language
PerceptionPerception Everything is electronicEverything is electronic Everything is on the internetEverything is on the internet Everything is available through GoogleEverything is available through Google Don't need librarians, just databasesDon't need librarians, just databases
Created with MindGenius Business Created with MindGenius Business 2005®2005®
ServiceService
ValueValue Aligned to organisation's values, Aligned to organisation's values,
objectives and prioritiesobjectives and priorities EvaluateEvaluate DemonstrateDemonstrate Language meaningful to organisationLanguage meaningful to organisation Less emphasis on transactional library Less emphasis on transactional library
serices, more emphasis on people-serices, more emphasis on people-intensive servicesintensive services
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Service (Cont.)Service (Cont.)
What employer wantsWhat employer wants InnovationInnovation Value added intelligenceValue added intelligence Facilitating good decisions and policy Facilitating good decisions and policy
makingmaking CollaborationCollaboration
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Service (Cont.)Service (Cont.)
What this meansWhat this means Manage internal contentManage internal content Work on project teamsWork on project teams Integrate content into customer work Integrate content into customer work
processesprocesses Do less, enable customer to do more, Do less, enable customer to do more,
frees time to add valuefrees time to add value
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Growth areasGrowth areas
Shared servicesShared services Libraries service more than one Libraries service more than one
government departmentgovernment department Procurement eg national contracts for Procurement eg national contracts for
databases or serial supply or agency staffdatabases or serial supply or agency staff Training programmesTraining programmes Staff supply, secondmentStaff supply, secondment
Knowledge managementKnowledge management
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Further changeFurther change
Scenario planning / what if ...Scenario planning / what if ... Budget further cut by 20%Budget further cut by 20% Facilities need the library roomFacilities need the library room 3 staff leave and can't replace them3 staff leave and can't replace them Machinery of government change eg Machinery of government change eg
merge or split departmentmerge or split department
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Further change (Contd.)Further change (Contd.)
PrioritisePrioritise Drop great but not strategic projectsDrop great but not strategic projects Be really really aligned to organisation Be really really aligned to organisation
goalsgoals Always think as the customerAlways think as the customer
Created with MindGenius Business Created with MindGenius Business 2005®2005®
Is there a future? YESIs there a future? YES
Won't look the sameWon't look the same Staff disaggregated from libraryStaff disaggregated from library Core library skills still in use in different roles Core library skills still in use in different roles Will still be printWill still be print Move from just in time to before it is needed, anticipate Move from just in time to before it is needed, anticipate
what is around the corner and add valuewhat is around the corner and add value Networking outside the echo chamber with non- librarian Networking outside the echo chamber with non- librarian
specialistsspecialists Future ready librariansFuture ready librarians
Learn to maintain our rigour, standards and accuracy and accept Learn to maintain our rigour, standards and accuracy and accept ambiguity and understand, manage and take risksambiguity and understand, manage and take risks
Have a plan BHave a plan B