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WORKFORCE ENGAGEMENT PLATFORM FOR CALL CENTERS
MILLENNIALS & BABY BOOMERS AT WORK
Does she have visibility on her performance?
Is she trained for the job?
Is she motivated?
Does she deserve more recognition?
How does she perform compared
to peers?
Will she stay?
PROBLEM OR OPPORTUNITY?
PROBLEM
LOW PRODUCTIVITY, INTERNAL COMMUNICATIONS
POOR SALES, SERVICE, RETENTION METRICS
POOR CALL QUALITY & CUSTOMER SATISFACTION
STAFF DEMOTIVATION, ABSENTEEISM, TURNOVER
SOLUTION
LOW AGENT PRODUCTIVITY, INTERNAL COMMUNICATIONS
POOR SALES, SERVICE AND RETENTION METRICS
POOR CALL QUALITY & CUSTOMER SATISFACTION
STAFF DEMOTIVATION, ABSENTEEISM, TURNOVER
REAL-TIME TEAM COMMUNICATIONS
PERFORMANCE MANAGEMENT
TRAINING & COACHING
SOCIAL RECOGNITION & REWARDS
PROBLEM
FROM PROBLEM TO OPPORTUNITY
LOW AGENT PRODUCTIVITY, INTERNAL COMMUNICATIONS
POOR SALES, SERVICE AND RETENTION METRICS
POOR CALL QUALITY & CUSTOMER SATISFACTION
STAFF DEMOTIVATION, ABSENTEEISM, TURNOVER
REAL-TIME TEAM COMMUNICATIONS
PERFORMANCE MANAGEMENT
TRAINING & COACHING
SOCIAL RECOGNITION & REWARDS
PROBLEM OPPORTUNITY
MORE REVENUE
RETENTION & MORE REVENUE
SAVE MONEY IN OPERATIONAL COSTS
MORE REVENUE & SAVE MONEY IN OPERATIONAL COSTS
PERFORMANCE MANAGEMENT
TRAINING & COACHING
SOCIAL RECOGNITION & REWARDS
REAL-TIME TEAM COMMUNICATIONS
ALL-IN-ONE PLACE - 360° AGENT PROFILES
PLAYVOX OPEN PLATFORM
Extend PlayVox's potential for every role and department
EASY TO CONNECT WITH YOUR SYSTEMS
Scoring Gamification Engagement Transparency Peer Ranking
FTP / API / PARTNER
01
02
03
GAMIFICATION BUILT FOR CALL CENTERS LIKE YOURSWe’re on a mission to make call center management simpler, transparent, rewarding and more productive.
BUILT TO ENCOURAGE A SELF-IMPROVEMENT CULTUREPlayVox provides personalized visibility on performance and a path for self-development with targeted learning and coaching content.
ONE PLACE TO ENGAGE YOUR WORKFORCEPlayVox helps you to engage your workforce across all your call center practices including: training, coaching, performance management, recognition and team communication in one place.
WHY TEAMS DO BETTER WITH PLAYVOX
PRODUCT DEMO
IT’S DEMO TIME!
156 2nd Street San Francisco, CA 94105 Call us at 888-839 7051
www.playvox.com