COMMUNITY INITIATIVE TASK FORCETraining and Technical Assistance – Coaching Team

Roles & Responsibilities

The primary role of the CITF Coach is to:

Partner with the RPS team to move the GASPS providers through the SPF process;

Assist the RPS team in gaining a better understanding of the specific needs of GASPS providers;

Ensure timely and appropriate guidance throughout the SPF process.

Training and Technical Assistance

Training: To increase knowledge and skills of SPF using various state approved tools

Technical Assistance: Coach GASPS providers to understand and adopt the principles of SPF

Getting Help Has Never Been Easier

Support Elements

RPS: Regional Prevention Specialist

GSU Coaches: Georgia State University Prevention Coaches

Electronic Control Coordination Operations (ECCO): T/TA tracking system

Your First Stop

www.ga-sps.org

Visit the GASPS Portal:• To submit

questions or request support via ECCO

• Access documents• Learn about

upcoming events

Electronic Control Coordination Operations (ECCO):

ECCO allows you to submit questions and request Training and TA support at any time

Web-based and accessible from any browser

Using ECCO

To enter ALL contract related inquiries

To enter ALL requests for technical support or training regarding any aspect of GASPS

Steps for Entering an ECCO Request

Go the GASPS Portal at www.ga-sps.org

Click on the ECCO link Enter all of the

requested information to the best of your knowledge

Enter the nature of your concern/request

Click Submit

There will be a screen shot placed here

ECCO Helps Share Provider Needs

Provider RPS/GSU

Expect to receive a follow-up call with a response or requesting additional information to address the matter within 1-2 business days.

What Never Gets Entered Into ECCO

Personal information (i.e. SSN, personal addresses)

Gossip

Non-factual information

Your RPS Team

Review your progress reports

Address ECCO requests

Visit your operations

Provide training, technical assistance, and guidance on contractual and GASPS related issues

Your GSU Support

Provide the research for SPF application

Collaborate with RPS to provide training on SPF related issues

Administer technical assistance on SPF related issues

Training & Technical Assistance Modalities

In an effort to maximize TTA resources and create minimum staff burden for GASPS providers, RPS/GSU will employ the following modalities to deliver TTA services:

Face to face training/TA sessions (F2F) Conference Call TA sessions (CC) Conference Call/Screen Share TA

sessions (CSS) Webinar trainings (WT)

F2F sessions can be scheduled for training or technical assistance

Typically focused around the current SPF step or transition

Product/deliverable centered

Face-to-Face (F2F)

C sessions are generally used to handle very specific issues or general care and share.

Conference call-in instructions will be sent out via email prior to the call with an agenda and additional details to prepare for the call.

Conference Call (C)

CSS calls can be used for TA with one or multiple providers.

Call in/log in instructions will be sent out via email prior to the call with an agenda and additional details to prepare for the call.

Gotomeeting.com is the system used by CITF for distance-based training and TA.

Conference Call/Screen Share (CSS)

WT can be used for training with multiple providers.

Instructions will be sent out via email prior to the webinar to register and provide additional details to prepare you for the webinar.

Webinar Training (WT)

Support Team by Region

Region

RPS Team GSU CITF Team

1 Kristie Burchett* Marcus Bouligny - Coach2 Becky Croft

3 Kimberly Fluellen Tiffiany Aholou - Coach4 Tamika Jonas*

5 Tamika Jonas Shayla Bennett - Coach6 Deanne Bergen

* InterimDr. Jim Wolk, PIAdriel Jones – LogisticsDr. Amy Glass – Research