Ben Hu

生日、學校、工作

Andrew Stephen "Andy" Grove (born András István Gróf)2 September 1936 – 21 March 2016

A short story

Table of Contents

Chapter : Managerial Leverage

Key Question1. how to define manager's

performance?2. what is manager doing

everyday?3. what shall manager

perceive what he do?4. how does manager speed

up what he do?

1.how to define manager's performance?

Or How do we define a manager’s output?

分組討論（ 1 ） 7 min• 你最喜歡你的老闆哪一點？ why and why not?• 你覺得這個 team 的業績是不是由該 team

head 負責？ why and why not?

作者的觀點：A manager’s output =

The output of his organization +

The output of the neighboring organization under his influence

KEY TAKE AYWAY• It’s not about how smart you are or

how well you know your business; it’s about how that translates to the team’s performance and output.

2. what is manager doing everyday?

Four Main Manager’s Activities1. Information-gathering– the basis of all other managerial work

2. Nudges– suggestion, comment, memo, note..

3. Decision-making1. need to be clear, different from “nudge”

4. Role Model1. nothing lead as well as example

Four Main Manager’s Activities

3. what shall manager perceive what he do?

• 大家覺得哪些主管規定的那些事情或制度，不合理？沒有必要？或是有幫助呢？ Why and why not?

分組討論（ 2 ） 7 min

Managerial Leverage…..WTF?

Managerial output = output of organization = L1*A1+L2*A2+…....

High leverage activities?

Three Basic Forms

First type

When many people are affected by one manager– Process set up task– Planning

Second type2. When a large group’s work is affected by an individual supplying a unique, key piece of knowledge of information– Process set up task– Planning

Third type3. When a person’s activity or behavior over a long period of time is affected by a manager’s belief, well-focused set of words of actions– Performance Review– retain and recruit

Negative Leverage..• Negative side of all above activities• Managerial Meddling– Rule of thumb: half day/week or 40min/day

TAKE AWAY

• IF YOU ARE A MANAGER– DO WHAT SHOULD YOU DO -> high leverage

activities, not meddling

TAKE AWAY

• IF YOU ARE NOT A MANAGER: exit or voice..

4. how does manager speed up what he

do?

分組討論（ 3 ） 7 min• 你覺得在公司有哪些讓你覺得很浪費時間的地方？• 大家有哪些每天都會運用的時間管理技巧呢？工作上、生活上。

Time Management Techniques

1. limiting step ( or critical path in Project Management)

Limiting Step

Batching

Like production plan, managerial work can be forecasted ->planning– Maximize the use of Mental set-up time to batch

similar tasks together

The medium of manager’s forecast?

Use your calendar as a production-planning tool– Not use it like taking order and fill in.– Use it actively, fill in the non-time-critical time

between time-critical ones.– Say no when low-priority events beyond your

capacity to handle.

To Allow slack

• To Allow slack – a bit of looseness in your

scheduling, for emergency case.

– An emergency call ruin a scheduled plan?

– Google “20% time.”

• Carry some side-project – for the long term purpose– for not having time to meddling

長期規劃的必要性不要沒事幹，然後去找下面的的麻煩

持續改善！We should remember the value of administrative procedures:

even we try to standardize what we do, we should continue to think critically about what we do and the approaches we use

take away• Actively planning– Identify your limiting step, and planning around it– Allow slack– Side project

• Continuous improvement on the processes• Batching – Or not (when you are doing

creative/experimenting work)

Q&A

OTHER INTERESTING QUESTIONS其他有趣議題

Do me make friends at work?

職場中有朋友嗎？

彼得杜拉克 談領導力

–朋友是造成不客觀的原因，執行長看人的唯一標準就是績效和品德。 《 Management Cases 》 1978

A Thought Experiment

• Imagine yourself delivering a tough performance review to your friend. – Do you cringe at the thought? If so, don’t make

friends at work. – If your stomach remains unaffected, you are likely

to be someone whose personal relationships will strengthen work relationships.

如果員工做的很不好，我該下去管嗎？• “Is it better to be a hands-on or hands-off

manager?”

A great example 例子 • “The subordinate did poor work. • My associate’s reaction: ‘He has to make

his own mistakes. That’s how he learns!’

• The problem with this is that the subordinate’s tuition is paid by his customers. And that is absolutely wrong.”

• It depends. – it depends on the employee.