Common Service Centres Common Service Centres (CSCs) Scheme in Himachal (CSCs) Scheme in Himachal

PradeshPradesh

TAKING GOVERNMENT TO CITIZENS DOORSTEPS

PRESENTATION OUTLINE

CSC Concept

Stakeholders & Implementation Framework

CSC Scheme Framework in Himachal Pradesh

CSC Concept

CSCs - NATIONAL E-GOVERNANCE PLAN

• NeGP envisions “web-enabled Anytime, Anywhere access” to information and services in rural India, through three infrastructure pillars

- State Wide Area Network

- National Data Bank/ State Data Centres

- Common Service Centres (CSC)

CSC is the front-end delivery points for Government, private and social sector services to rural citizens of India

• CSC is more than just service delivery points

- Positioned as a Change Agent

- Promote rural entrepreneurship

- Build rural capacities and livelihoods

- Enable community participation

• CSC requires interaction and coordination between no. of stakeholders

- PPP model proposed to ensure effective implementation

COMMON SERVICES CENTERS

COMMON SERVICES CENTERS

• CSC Scheme provides a framework to enable setting up of 100,000+ ICT enabled access points across rural India

- Targeting all the 638,000+ villages

- 1 CSC for a catchment of 6000 - 7000 citizens

- Managed by trained manpower

- Equipped with state of the art technology

- Supported by Government of India/ State Govt

• Three essential resources necessary for rural development viz., Information, Infrastructure and Services

• Access to information, with relevant infrastructure, end-to-end services allow rural population to enhance their quality of life

• By enabling access to a large number of e-gov services like, education, health, credit, etc. CSCs offer a solid foundation for economic prosperity of rural India

Low IncomeLack of Info/

Knowledge/ Goods/ Services

Lack of Income Generating

Opportunities

Lack of Skills Poverty

THE CSC SCHEME: ELEVATING RURAL INDIA

THE SERVICE MODEL

The power of the CSC would lie in its focus on content customization and

multi-lingual delivery of End-to-End Services

E-Government Services

Market Linkages

Education, Healthcare, Agricultural

Extension, etc

Entertainment

Save Costs

Quality of Life

Social Development

Create Income Opportunities

Value-adds

Save Costs

Create Income Opportunities

Data Collection, Rural BPOs

etc

ENABLING TRANSFORMATION

CSCs would be the platform for fundamental transformation of the ways in which development challenges would be met in rural India

E-Government

AgricultureSocial Inclusion

Tele-medicineEducation

Entertainment

THE CSC IMPACT

Closer linksbetween

Government &Citizens

Higher administrative

efficiency & reducedred tape

Cost-effectiveaccess to

GovernmentServices

Structured system to manage

issues of health,education,

etc.

Timely deliveryof critical

Information &Services

Over 400,000 new employment

opportunitiesin rural India

CSC

Stakeholders & Implementation

Framework

Central Ministries and Departments

State Government Agencies

SCAs

VLEs

RuralCitizen

StateGovernments

SDAs

DIT

NLSA

IT Services &ContentProviders

PrivateServiceProviders

THE STAKEHOLDERS

DIT FRAMEWORK

SPV

DIT

NLSA (IL&FS)

HIMACHAL PRADESHSTATE GOVERNMENT

State Designated Agency (SITEG)

SCA

VLE

IMPLEMENTATION FRAMEWORK :

A SNAPSHOT

• Provide Policy & Regulatory support

• Coalesce Central & State support for the CSC Scheme

• Undertake necessary approvals at the Central and State level for smooth implementation of the CSC Scheme

• Provide necessary support for delivering e-Government Services

• Facilitate infrastructure support through SWANs

ROLES: DIT, GOI

• Set up a High Level Committee for overseeing implementation of the CSC Scheme including selection of SCAs

• Driver for policy, regulatory and other relevant changes

• Service provider for e-Government services , Infrastructure and other support to SDA/SCA

• Decide on Integration of CSCs with existing physical/digital infrastructure:

- Government Agencies/ Departments / Schools, GPs/PHC and Post Government Agencies/ Departments / Schools, GPs/PHC and Post

Offices (in consultation with GOI).Offices (in consultation with GOI).

• Decide on Integration with schemes in Education, Health, etc

ROLES: STATE GOVERNMENT

• Must be an agency controlled by State Govt:

- Facilitate e-readiness of the StateFacilitate e-readiness of the State

- Facilitate integration of the existing ICT enabled and other Facilitate integration of the existing ICT enabled and other

Government Schemes into the CSC Scheme.Government Schemes into the CSC Scheme.

- Provide policy, regulatory and other support at State levelProvide policy, regulatory and other support at State level

- Help identify CSC locations Help identify CSC locations

- Coordinate and facilitate interactions with various State Coordinate and facilitate interactions with various State

Government Departments Government Departments

- Select SCA under the guidance of the High Level CommitteeSelect SCA under the guidance of the High Level Committee

- Facilitate training, capacity building awareness campaignsFacilitate training, capacity building awareness campaigns

- Facilitate the SWAN interfaceFacilitate the SWAN interface

ROLES: STATE DESIGNATED AGENCY (SDA)

• Provide program management support to DIT for rolling out CSC Scheme

• Program Management: Provide right strategy, framework and guidance to all stakeholders for effectively managing the Scheme across the country

• Monitoring of the Program: To enable DIT to review its progress and to take appropriate timely corrective measures

• Assistance to States/SDA: In development of RFP, managing the bid process, finalizing the Service Level Agreement

ROLES: NLSA (IL&FS)

SCA is Prime Driver of CSC implementation in a PPP mode

• Success or failure of Scheme depends on quality of the SCA

• SCAs are expected to come from diverse segments:

- Corporates, PSUs, SMEs, Training Institutes, NGOs , SHGs, Co-Corporates, PSUs, SMEs, Training Institutes, NGOs , SHGs, Co-

operatives etc.operatives etc.

• SCA would be supported by NLSA and SDA

• SCA to identify applications and services, harness SWAN

• SCA to identify, select and train VLEs, establish the CSC, supply, aggregate and update content

• Selection of SCAs should be undertaken with care & appropriate support from NLSA & DIT as required

ROLES: SERVICE CENTRE AGENCY (SCA)

• VLEs entrepreneurial ability critical for viability & profitability of CSC

• Should have some financial strength entrepreneurial ability, social commitment & respect within the community

• VLE would need to :

• - Market Services of CSCs

- Skill upgradationSkill upgradation

- Undertake Local level publicityUndertake Local level publicity

- Coordinate with local playersCoordinate with local players

- Draw the local community to enable sustained viabilityDraw the local community to enable sustained viability

ROLES: VILLAGE LEVEL ENTREPRENEUR (VLE)

• SPV is to be set up during the initial implementation phase:

- Will be created as part of CSC framework in-perpetuity Will be created as part of CSC framework in-perpetuity

- SPV would:SPV would:

- Lay down operating & financial discipline within CSC system Lay down operating & financial discipline within CSC system

- Provide a framework for collaborative decision making Provide a framework for collaborative decision making

- Catalyze content aggregation on an on-going basisCatalyze content aggregation on an on-going basis

- Build a common “Identity” like a common logo, etc.Build a common “Identity” like a common logo, etc.

ROLES : NATIONAL LEVEL SPECIAL PURPOSE VEHICLE (SPV)

CSC Scheme Framework in Himachal Pradesh

NUMBER OF CSCs

• Total Number of CSCs to be set up in Himachal Pradesh: 3366

• 1 CSC would be set up per Gram Panchayat (3243 Gram Panchayats)

• The location of 123 CSCs would be finalized at the time of actual implementation

CSC DIVISIONS

• For implementation purpose the state has been divided into 3 divisions. ( Total 3366 CSCs):

• Shimla Division

• Shimla, Solan, Kinnaur, Sirmaur

• Number of Rural CSCs: 956

• Kangra Division

• Kangra, Chamba, Una

• Number of Rural CSCs: 1296

• Mandi Division

• Mandi, Bilaspur, Hamirpur, Kullu, Lahaul Spiti

• Number of Rural CSCs: 1114

CSC SPECIFICATIONS

Criterion Rural CSCs

Integration of existing kiosks

All Lokmitra kiosks in Hamirpur to be integrated i-CoSC/Sugam centers would not be subsumed

by the SCA, however it will be used as backend for providing Sugam based services through CSCs

CSC ownership and Management

Government would not provide any capital subsidy. SCA would make the entire capital and recurring investment and would own and manage the CSCs

Government would provide revenue support to be determined as per the bidding process.

Connectivity 256 Kbps broadband connectivity

NATURE OF SERVICES

• Both G2C and B2C services would be provided through the CSCs

• Government services, services that can be immediately given through CSCs

• Employment exchange services (Job Portal)

• Land Records (Unauthenticated copy)

• Electoral services

• Public Grievances (Lokvani / Lokmitra mode)

• HRTC / Railway Booking

• Registration for pension schemes

• Availability of all forms

• All information related services hosted through web eg. Blood donors, Hotel directory, RTI

• E-Kalyan scheme (for disbursal of pensions once banking services penetrate down to the level of Panchayats)

NATURE OF SERVICES CONTINUED

• Government services, services that can be immediately given through CSCs

• Issuance of Himachali Domicile, Caste and Agriculturist Certificates based on web based data

• Examinations results

• AGRISNET Portal services

• Complaint / FIR registration with Police

• REFNIC

• Other government services would be given through CSC in partial form and would require processing at Sugam/i-CoSC centers for final delivery.

• Utility Bill payments

• B2C and B2B services

PRICING AND CHARGES FOR E-GOVERNANCE SERVICES

Type of transaction

Charge to citizen SCA/ VLE’s share

Sugamcharges

GoHP’s share

Utility provider to pay

E-Government services to be executed through Sugam centers

Sugam Service Charges+ Rs 12+ Postal Charges for home delivery as

applicable

Rs 9

Sugam Service Charges+ Postal

Charges for home delivery, as applicable

Rs 3 NA

Web Page ( per page) Rs 3 Rs 3 0 0 NA

Forms ( per page)

Rs 2 Rs 2 0 0 NA

Government Utility collection

0

As per existing arrangements :

BSNL: Rs 5 Electricity Bill

payments: 1% of the bill amount

subject to maximum of Rs

2.50 for domestic and Rs

2.50 for commercial

0 0

As per existing arrangements

Indicative: BSNL: Rs 5 Electricity Bill payments: 1% of the bill amount

subject to maximum of Rs

2.50 for domestic and Rs 2.50 for

commercial

REVENUE MODEL: e-GOVERNANCE SERVICES

• For every e Governance service outsourced to SCA, SCA will take Rs. 12 + Sugam charges. SCA will give Sugam charges + Rs 3 to SITEG after retaining his share

• The revenue generated for the Govt through the e- government services would be used for back-end computerization of the Govt departments

• For the G2C transactions, the applicable service tax to the extent of SCA component is included in the transaction charges

B2C SERVICE CHARGES

• For B2C services, the SCA is free to decide the rate per transaction subject to the upper limit defined below.

• Upper Limit for selected B2C services:

• Web surfing (Rs.20/ per hr)

• Photocopy (Rs.1 per page)

• Email (Rs.5 per email including half a page typing)

• CD Burning (Rs. 12 per CD burning including cost of CD )

• Printing- Black and white, other than Govt forms/webpages and procedures (Rs.5 per page)

• Typing with printout (one A4 page with 1.5 line spacing):Rs 12 for English , Rs 15 for Hindi

REVENUE SUPPORT AND OFFSET

• SCA would be eligible for Revenue Support as determined through the bidding process, irrespective of his earnings from the delivery of G2C services.

• There would be no deduction of the revenues actually generated from the delivery of e-government services (zero percent offset) from the revenue support bid accepted by the State.

• In addition to the above, SCA would also get prescribed amount per transaction of government services. This will ensure that the SCA has the incentive for providing government services which should be the primary task of a CSC.

BRANDING OF CSCs

• “Gram Sugam” is the proposed brand name for Common Services Centers in Himachal Pradesh.

• The SCA shall comply with any branding/ logo/ colour scheme that the GoI or the State Government prescribes.

EXCLUSIVITY TO E-GOVERNANCE SERVICES

• The SDA will not make a commitment to the SCAs of granting exclusive rights to provide e-Government services offered by the State of Himachal Pradesh through the CSCs

• However, only the selected SCA/s would be eligible to receive the revenue support as envisaged in the CSC scheme.

Thank You