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3RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
STRONGERGROW A Question of Emotions
Humans can, and at times need to, eliminate
emotions from their decision-making.
True or False
Emotions & Decision Making
False
4RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
The Science of EmotionUnderstanding How the Brain Works
• Rational areas are up in the cortex
• Primitive emotional zone is close to spinal cord
Sensory Cortex
Sensory
ThalamusAmygdala
Long Route
Short Route
Emotional Stimulus Emotional Response
Higher Cortex is disabled when emotions are at a
high level (fear, anger, excitement, love, frustration)
STRONGERGROW
5RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Hire Leaders
Not Laggards or LonersP
ers
eve
ran
ce
Lo
wH
igh
Emotional Intelligence
Synergisticwin/win or
walk away
Defensivewin/lose
Dutifulwin
Circle of Trust
Laggard Loner Leader
STRONGERGROW
6RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
5 CompetenciesBe willing to persevere so that you may have the
ability to be emotionally intelligent.
to recognize your influence on others-
to let your intentions match your actions-
to do the right thing for the right reason-
to recognize others’ emotions-
to build positive relationships-
Personal Awareness
Integrity
Internal Motivation
Empathy
Social Skills
ABILITY
to endure despite difficulty or delay- Perseverance
WILLINGNESS
STRONGERGROW
7RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Growth vs. Fixed
Mindset
Fixed Mindset Growth Mindset
Threatened by success of others Finds inspiration in the success of others
Demotivated by obstacles Looks at big picture and seeks solutions
Ignores useful feedback Learns from coaching
Criticizes others Coaches others
Gives up easily Perseveres in the face of adversity
STRONGERGROW
8RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Your highs
& lows
affect your
ability to
regulate
your
behaviors &
emotions.
Page 11 +/-3
9RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
“The Why” Drives The “How”
Beh
avio
rs The how of your actions. The ability to interact effectively with people may be the difference between success and failure in your work and personal life. Effective interaction starts with an accurate perception of oneself.
Moti
vat
ors The why of your
actions, which with application and coaching, can tremendously impact your valuing of life. Once you know the motivations that drive your actions, you will immediately be able to understand the causes of conflict.
STRONGERGROW
10RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Dominance (“D” Factor) – How you handle problems and challenges.
Influence (“I” Factor) – How you handle people and influence others.
Steadiness (“S” Factor) – How you handle change and pace yourself.
Compliance (“C” Factor) – How you handle rules and procedures set by others.
The Language of Observable BehaviorKey Points to DISC
STRONGERGROW
11RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
The Language of Observable BehaviorKey Points to DISC
• DISC is a behavior assessment NOT “personality test.”
• Is to be used to create win/win relationships, not to manipulate.
• One behavioral style is NOT a better style than another.
• Your behavioral style is the combination of the highs and lows of all four factors.
• Every person has the ability and can adapt to any style.
• Adapting requires increased energy.
• How long a person can adapt is unique and different to each person.
STRONGERGROW
12RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Key Points to DISC Behaviors
Task Oriented
Introvert
People Oriented
Introvert
Task Oriented
Extrovert
People Oriented
Extrovert
The Language of Observable Behavior
Page 24 +/-3
STRONGERGROW
13RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Adapted vs. NaturalBehaviorKey Points to DISC Behaviors
Adapted –
What We Think Others Expect
• Your game face
• Adapted style
• Reaction to present
circumstances
• Conscious behavior
• Most changeable
• Who you are at work
Natural –
Response to Pressure
• Your “gut” reaction
• Natural style
• Reaction based on past
experiences
• Unconscious behavior
• Least changeable
• When you’re stressed
• Who you are at home
STRONGERGROW
14RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
DCONDUCTOR
Emotion: Anger
Fear: Being Taken Advantage of
Need: To direct
Looking For: Results
Value to the Team:
• Bottom-line organizer
• Forward-looking
• Challenge-oriented
• Initiates activity
• Innovative
Descriptors:
• Adventuresome
• Authoritative
• Competitive
• Daring
• Decisive
• Direct
• Innovative
• Persistent
• Problem-solver
• Results-oriented
Their Style:
Voice: Strong, confident, fast-paced
Volume: Loudest
Body Language:
• Uses direct eye contact
• Points finger
• Leans to toward you
How Others Must Adjust Their Style:
Voice: Strong, clear, loud, confident,
direct
Pace (Speech & Action): Fast, abrupt
Body Language
• Keep Your Distance
• Strong handshake
• Direct eye contact
15RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
IPROMOTER
Emotion: Optimism
Fear: Social rejection
Need: To interact
Looking For: The “experience”
Values to the Team:
• Optimism and enthusiasm
• Creative problem solving
• Motivates others toward goals
• Team play
• Negotiates conflict
Descriptors:
• Charming
• Confident
• Convincing
• Enthusiastic
• Good mixer
• Inspiring
• Open-minded
• Optimistic
• Persuasive
Their Style:
Voice: Animated, friendly, rambling,
explanations
Volume: Fairly loud
Body Language:
• Smiles a lot
• Expressive gestures
Adjust Your Style:
Voice: Enthusiastic, energized, friendly
Pace (Speech & Action):
Fast, non-linear
Body Language
• Get close
• Use touch
• Relaxed
16RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
SSUPPORTER
Emotion: Non-emotional
Fear: Loss of security
Need: To serve
Looking For: Security
Values to the Team:
• Dependable team player
• Supports a leader and a cause
• Patient and empathetic
• Logical thinker
• Loyal, long-term relationship
Descriptors:
• Amicable
• Friendly
• Good listener
• Patient
• Predictable
• Sincere
• Stable
• Steady
• Systematic
• Team player
Their Style:
Voice: Low tone, warm
Volume: Soft
Body Language:
• Small hand gestures
• Relaxed,
non-emotional
Adjust Your Style:
Voice: Warm, soft, low volume, steady,
calm
Pace (Speech & Action):
Slow, metered
Body Language
• Relaxed
• Methodical
17RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
CANALYZER
Emotion: Fear
Fear: Criticism of work
Need: For procedures
Looking For: Proof and evidence
Values to the Team:
• Maintains high standards
• Conscientious and steady
• Defines, clarifies, gets information and
tests it
• Asks the right questions
• Task-oriented
Descriptors:
• Accurate
• Analytical
• Conscientious
• Courteous
• Diplomatic
• Fact-finder
• High standards
• Mature
• Patient
• Precise
Their Style:
Voice: Little or no modulation, precise,
cool or aloof
Volume: Quiet
Body Language:
• Few hand gestures
• Direct eye contact
• Controlled
Adjust Your Style:
Voice: Controlled, direct, thoughtful, little
modulation
Pace (Speech & Action):
Slow, methodical
Body Language
• Keep your distance
• Firm posture
18RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Theoretical – Uses cognitive ability to understand, discover and process truth.
Utilitarian – Requires a greater return on investment (ROI) with time & money.
Aesthetic – Appreciates an environment where form and harmony are present.
Social – Invests all time & resources into helping others realize potential.
Individualistic – Strives to achieve the highest position with the most power & control.
Traditional – Seeks a system for living for interpreting & understanding life.
What Drives Them?Attitude, Culture, Values, Motivators, “The Why”STRONGER
GROW
19RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Theoretical - Intellectual
20RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Intellectual
• People who value the opportunity to learn,
acquire knowledge and discover truth.
• They will continue researching until all
information is discovered.
• They will gather as much information as
possible before starting a project.
• When confronted with a new challenge they
will focus on gathering information rather
than relying on intuition.
21RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Instinctive• People who value intuition are precise about
what they need to know, focused on utilizing
past experiences and will seek out new
information when necessary.
• They will Google a topic to address a current
situation.
• They are comfortable in situations when they
can rely on past experiences.
• They are comfortable starting a project before
gathering all the necessary information
22RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Utilitarian - Resourceful
23RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Resourceful
• People who are driven to attain practical results,
maximizing both efficiency and rewards for their
investments of time, talent, energy and
resources.
• They are driven to maximize opportunities in
order to create financial flexibility.
• They are energized by building a framework that
maximizes their time and talent invested in a
project.
• Based on their enterprising nature, they are
sensitive to wasting time, resources and/or
opportunities.
24RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Selfless
• People who generously assist others, with
minimal expectation of personal return.
• They will accomplish tasks for the sake of
accomplishment.
• They focus on the greater good versus
their return on investment.
• They value people for who they are
versus what they can provide.
25RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Aesthetic - Harmonious
26RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Harmonious
• People who value and enjoy beauty, the
experience of their surroundings and seek
balance in their lives.
• They will flourish in an environment where they
have the opportunity to create harmony and
balance in their surroundings and relationships.
• They will focus on the totality of a situation to
ensure a rewarding interaction.
• They feel a high level of satisfaction when they
are able to create rapport and tranquility with
others.
27RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Objective
• People who are able to
compartmentalize chaotic situations
and focus on the desired
outcome.They can thrive in an
environment filled with chaos.
• They view everything in pieces, not as
a whole.
• They will focus on the functionality
over harmony of a situation.
28RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Social - Altruistic
29RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Altruistic
• People who desire to help others by giving
generously of their time, talent and
resources with no expectation of personal
return.
• They have the ability to instinctively notice
and respond to people in need.
• They believe people should have the
opportunity to be the best they can be.
• They may sacrifice personal gain in a
situation if the outcome is detrimental to
others.
30RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Intentional
• People who assist others for a specific
purpose, not just for the sake of helping.
• They see the world as a toolset to
accomplish their goals.
• They see the importance of keeping
emotions out of business decisions.
• They will help develop an individual if
they see opportunities for future return.
31RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Individualistic - Commanding
32RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Commanding• People who value status and recognition
and assert control over their freedom and
destiny.
• When they feel strongly about a situation,
they will apply the "end justifies the
means" concept.
• They will work long and hard to advance
their position.
• They are passionate about creating
something that leads to an enduring
legacy.
33RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Collaborative
• People who feel comfortable in a
supporting role and perform without the
need for recognition.
• They focus on the greater good versus
advancing their position.
• They like to be behind the scenes and get
things done.
• They can set aside their own agenda for
the good of the company.
34RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Traditional - Structured
35RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Structured
• People who value a traditional approach,
proven methods and a defined system for
living.
• When they believe in a cause they will
work diligently to advance it.
• They place a high value on following and
implementing systems.
• They will foster and protect their principles
and beliefs to ensure consistency
throughout the organization.
36RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Receptive• People who are open to new ideas,
methods and opportunities that fall
outside a defined system for living.
• They are always looking for new ways to
accomplish routine tasks.
• They like to set their own plan to guide
and direct their actions.
• They are creative when interpreting
systems and will adopt aspects of them if
they see a benefit.
37RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097
RedRockLeadership.com | [email protected]
© 2014 RedRock Leadership, Inc.
Driving Forces Wheel