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How Collaboration Can Change the World: Inclusion and Diversity Oct. 2009
Small Acts of Inclusion will make diversity take hold immediately
Creating a Shared Understanding
Inclusion and Diversity As A Business Enabler
Key Business Priority
Proposed Plan
Network as the Platform
Technology Architecture
Business Architecture
Collective mixture of differences and similarities including but not limited to race, color, religion, national origin, sex, sexual orientation, gender expression, age, physical abilities, culture, occupation, position, education, work, and behavioral styles and the perspectives of each individual shaped by his/her nation and experiences
Inclusion:How we come together to meet business goals
DiversityCollective mix of who we are as individuals
To be inclusive is to leverage diversity by bringing together a mix of unique individual backgrounds to collectively and more effectively meet our business objectives
Inclusion & Diversity Continuum
Visible Invisible
Relationship Status
Work Style
National Identity
Gay Lesbian Bisexual Transgender (GLBT)
Age/Generation
Person with Disability
Ethnicity
Gender Identity
Creating a Shared Understanding
Inclusion and Diversity As A Business Enabler
Key Business Priority
Proposed Plan
Top 10 Business Drivers
IBM expanded minority markets dramatically by promoting diversity in its own workforce. The result: a virtuous circle of growth
Central and Eastern Europe produces 13% of the 108 million worldwide student population, despite making up only 8% of the overall global population.
Companies with high employee engagement had a 19% increase in operating income and almost 28% growth in earnings per share
Over a ten-year period, publicly traded companies on Diversity Inc.’s 2005 list of Top 50 Companies for Diversity outperformed the Standard & Poor’s 500 by 23.5%
Top-listed European companies with gender diversity in management achieved higher than average stock performance –64% versus 47% growth from 2005-2007
Top 10 Business Drivers
Engineering and sales are among the top 10 jobs that employers across the globe are having difficulty filling in 2009
86% of Gen Y employees say they would leave an employer if corporate social responsibility values no longer reflected their own
Around 10% of the world’s population, or 650 million people, live with a disability. They are the world’s largest minority
78% of GLBT and their friends/relatives would switch brands to companies that are known to be GLBT-friendly
Across the world, women-owned firms comprise between one-quarter and one-third of the business population
The Biggest Emerging Market in the History of the Planet … More than twice the size of developing markets, India and China
Women’s earned income growing 8.1%
vs. 5.8% for men in developing world
More than 30% female legislatures in Uganda, Burundi and
Macedonia
Sources: Goldman Sachs, Boston Consulting Group, Newsweek
www.newsweek.com/id/215304
Globally, women control nearly $12 trillion of the overall $18.4 trillion in consumer spending. By 2014, women will control $15 trillion
The Biggest Emerging Market in the History of the Planet … More than twice the size of developing markets, India and China
Women’s earned income growing 8.1%
vs. 5.8% for men in developing world
More than 30% female legislatures in Uganda, Burundi and
Macedonia
Fueling Economic GrowthNew Growth
MarketsHealth, Education &
Employment
Sources: Goldman Sachs, Boston Consulting Group, Newsweek
www.newsweek.com/id/215304
Globally, women control nearly $12 trillion of the overall $18.4 trillion in consumer spending. By 2014, women will control $15 trillion
In the News in Emerging Markets
Diversity Fuels Innovation: Innovation is Achieved in Inclusive Environments
*Business Week and Diversity Inc. 2007/2008
Twelve of the top 50 companies recognized for innovation were also among the top 50 for diversity*
Workplace Culture: Diversity and Innovation Twelve of the top 50 companies for innovation
were also named among the top 50 for diversity
Verizon named #1for Diversityin 2008
Business Week and Diversity Inc. 2007/2008
(red=2008; black=2007)
Diversity Journey
Year 2 Year 3 Year 4 Year 5
MainstreamMainstream
ExpansionExpansion
Creating Awareness and Building FoundationCreating Awareness and Building Foundation
Accountability/Process IntegrationAccountability/Process Integration
Building Community of Change AgentsBuilding Community of Change Agents
Diversity
Diversity
Creating a Shared Understanding
Inclusion and Diversity As A Business Enabler
Key Business Priority
Proposed Plan
Business Value
Next Generation Company
Building on the foundation Reflecting market realities and
changes Key business enabler in transition to
collaboration, innovation, globalization and virtualization
Using technology to create greater inclusion and diversity
Helps leaders identify insertion points and drives community
Three Key Market Transitions
Driven by Video and Collaboration
Future of Connected Life
Future of Work Future
of Computing
Leaders Often Communicate Opposite to Employees’ Needs
Big Picture/Market
Vision/Mission/Strategy
My Role
What’s in it for Me
Lead
ers
Em
plo
yee
s
Communication Effectiveness
20-30%Less than 10%
How Employees Change Behavior?
It’s Not What
You SAY That
Matters, It’s
What You Do.
Creating a Shared Understanding
Inclusion and Diversity As A Business Enabler
Key Business Priority
Proposed Plan
Moving to Inclusion and Diversity
FROM TO
INDEPENDENT
PROCESS
TRANSFORMATIONALTRANSACTIONAL
ACTIVITY
COLLABORATIVE
LEADERSHIPRESOURCES
Awareness Understanding Translation Adoption Internalization
Drive awareness of integrating into
day-to-day activities
Ensure management and leaders
understand business importance
Provide tools to integrate in day-to-day activities
Secure widespread shift in behaviour
How we work
Leadership Say/Do Alignment
Business Integration & Focus
Education, Training & Engagement
Accountability & Measurement
Integrating Inclusion and Diversity in Emerging Markets
Key Leadership PrinciplesTRANSLATION
TRANSLATION
Community
