How To Get Real-Time Visibility in Comindware

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Comindware TrackerHow-To Video Series

How To Get Real-Time Visibility


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Tracker How-To Video Series

How To Manage Tasks

How To Work with Workflows

How To Create a Workflow

How To Get a Workflow Running (Templates, Groups and Workspaces)

How To Get Real-Time Visibility (Lists and Dashboards)

How To Work with Microsoft Outlook

How To Add Users to the System

How To Put it All Together




How To Manage Tasks










Real-Time Visibility

Views:

departmental

team-specific

organizational


Customization:

sort

filter

change

share


Lists and Dashboards

List: a customizable view of items or tasks based on your preferences


Dashboard: the “board” where you keep your charts, allowing you to see all of your information in one place


Questions Answered by Lists


what important issues reported by a

customer are still not resolved?

what high priority tasks are

assigned to Steve, who is going on

vacation this week?

how many support cases have

been reported for the product we

launched last week?


Using Dashboards


If you want to see how your support teams cope with support tickets, use the “Created versus Closed” chart. If the trend line goes up consistently, you probably have a problem.

If you want to check whether there are overloaded people in your project, build a bar chart with tasks grouped by Assignee and Status.



How To Manage Tasks









Business

How To Get Real-Time Visibility in Comindware