– KPA CONFIDENTIAL –

How to Implement Effective Onboarding

August 4, 2011

QuestionsQuestions

• If you have questions during the presentation, please submit them using the “Questions” feature

• Questions will be answered at the end of the webinar

3

Orientation Does MatterOrientation Does Matter

Good OrientationReduces the cost associated with learning the jobSaves time required by co-worked/supervisor for training, increasing productionIncrease morale and reduces turnover

Poor OrientationLeads to misunderstanding of policies or procedures

Lack of planning= wasted time for employee and supervisor

Employee feels undervalued

– KPA CONFIDENTIAL –

Remember: The Goal for your onboarding program is that employees understand the company and their role within the company

4

You Only Get One Chance….You Only Get One Chance….

Your Onboarding or Orientation Program should:1. Make sure the

employee feels welcomed

2. Make sure the employee feels valued

3. Make sure the employee feels prepared

– KPA CONFIDENTIAL –

You only get one chance to make a first impression

5

The Worst Onboarding Program EverThe Worst Onboarding Program Ever

Schedule the new employee to start when supervisor is not available

Leave the new employee in the waiting area while you try to figure out what to do with them

Take them to a “temporary” work area but be sure not to show them the break area or bathrooms, don’t introduce them to anyone except in passing

Hand them a stack of new hire paperwork and tell them to find you when completed then leave them alone and forget to let them know when breaks or lunch is

Or you can just drop them off in the HR or Payroll department and let them explain everything, all at once….

Stick them back in the temporary work area and assign a co-worker as the main trainer, but don’t provide any guidance to the co-worker or relieve them of other responsibilities

Be puzzled on why your new hires don’t work out as expected and why you have high turnover

– KPA CONFIDENTIAL –

6

Ten Tips For OnboardingTen Tips For Onboarding

– Give a welcome letter or note from GM or CEO– Provide a job description – Have a written plan for orientation– Set aside adequate time – Have paperwork ready– Take a tour and introduce employee– Have workstation setup and ready to go– Schedule follow up time – Assign a mentor– Take them to lunch with a group of employeesRemember: Onboarding is not a one or two day event

– KPA CONFIDENTIAL –

7

Ideas for Improving OrientationIdeas for Improving Orientation

• Consider a “who’s who” bulletin board or intranet page along with posting policies and procedures

• Keep the first day simple but interesting– “great first day, I got to fill out 30 forms!”

• Use software to improve and streamline processing

• Don’t use the “done in a day” approach– Day 1- Welcome, Overview, Lunch, 2-4 hours

training– Week 1- Follow up meeting– Month 1- Follow up meeting, update

development plan Remember: Happy employees are more productive employees

– KPA CONFIDENTIAL –

8

Questions and AnswersQuestions and Answers

– KPA CONFIDENTIAL –

QUESTIONS?

Contact InformationContact Information

9– KPA CONFIDENTIAL –

The recorded webinar, templates and presentation slides will be emailed to you today including your local representative’s contact information.

www.kpaonline.com

kcarlson@kpaonline.com

866-356-1735