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Why should you care about the HR management processes? Are they really relevant, do they make a difference for business? You decide
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matters
Really???
Lets see!
HR
in b
usin
ess lan
guage
A company’s objective is…
PROFIT
Profit is attained by higher income than costs
Income and costs are generated by people and machines
To get high income and low costs you need performance
Performance is when every employee
Does the tasks as they should be doneEvery time it should be doneTaking as much time as it should takeRespecting the deadlines
For performance to happen
you need:***If you need a comprehensive presentation about whatperformance is and how it happens click on the link in the right-upcorner of the screen “About performance”
1. Context- work environment- resources- machines, technology and equipment
2. People to know what is expected of them
That is why we need:
Job Descriptions
Performance criteria
Training for managers and team leadersin effective delegation
3. People to know how do the tasks, have procedural knowledge
That’s why we need:
Validated work procedures
Induction Training
Training and Learning
4. People to have task competencies To be able to adapt procedure to context characteristics
That’s why we need:
Transfer and retention strategies after training
Training employees to provide feedback in order to improve performance
Training the managers and teamleaders how to train on the job
Mentoring programs
Shadowing programs
Succession planning and succession strategies
5. People to have self-efficacyTo trust/believe that they can perform
That’s why we need:
Training employee on positive feedback
Performance appraisals accompanied by feedback
Trial system where employees can exercise the competencies
Tracking system and feedback
6. People to be motivated to perform
That’s why we need:
Compensation and benefits system
Training managers and team leader on how to motivate people
Succession activities
Mentoring
Shadowing
Induction Training
Career path
Strategies for internalizing motivation
If all this is present than performance CAN happen
Context
Know what is expected of them
Know how to do the tasks, have procedural knowledge
Have competencies to do the task
Have self-efficacy
Be motivated to perform
If all this is present than performance CAN happen
Without any of these performance is impossible
Context
Know what is expected of them
Know how to do the tasks, have procedural knowledge
Have competencies to do the task
Have self-efficacy
Be motivated to perform
But take note!
If all this is present than performance CAN happen
With this doesn’t mean that performance will happen and will be maintained
Context
Know what is expected of them
Know how to do the tasks, have procedural knowledge
Have competencies to do the task
Have self-efficacy
Be motivated to perform
If all this is present than performance CAN happen
Essential
But not enough
Context
Know what is expected of them
Know how to do the tasks, have procedural knowledge
Have competencies to do the task
Have self-efficacy
Be motivated to perform
Then you need efficient recruitment and selection
If you need people who can already deliver performance, meaning that they already have the premises:-Knowing how to do the job-Having the competencies-Having self-efficacy-Are internally motivated
Allowing the company not to invest in providing those premises
If we want performance to be initiated and maintained
We need efficient performance management system
Realistic criteria (behavior and results)
Validated criteria
Validated performance assessment instruments
Compensation and benefits system linked to performance
Efficient feedback system
Tracking system
HR department makes sure that all this becomes reality
So?
Do you think HRdeptmatters?