Hr needs assessmentsurvey_reportanalysis-2

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CLUJ IT Cluster - HR Group

HR Needs Assessment Survey Analysis

Document change control

Rev. Issue date Author(s) Revised By Approved By Status Brief description of change

V 0.1 10.01.2014 Catalina Ciubotaru

Alexandra Bayer

Iustinian Sovrea Calin Vaduva Almost Finalized

V 0.2 5.02.2014 Catalina Ciubotaru

Alexandra Bayer

Iustinian Sovrea Calin Vaduva Finalized

Management summary and Press release status: pending

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Table of Contents

1. PREAMBLE ............................................................................................................................... 3

Survey Relevancy ....................................................................................................................................................................... 3

2. SURVEY ANALYSIS .............................................................................................................. 4

Introduction .................................................................................................................................................................................. 4

Companies Data Analysis ...................................................................................................................................................... 4

Companies Evolution* Analysis ......................................................................................................................................... 7

Training Need Assessment Analysis ............................................................................................................................. 11

Private-Academic Partnership ......................................................................................................................................... 13

Expectations from Cluj IT Cluster .................................................................................................................................. 17

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1. Preamble This document is intended to provide an analysis of the HR Needs Assessment survey launched by the Cluj IT

Cluster – HR Committee.

The purpose of this survey is to centralize and analyse human resources needs of IT&C companies in Cluj

area (all companies operating within Cluj-‐Napoca area -‐ including branches).

The survey covers several important aspects, such as

• Resources needs

• Training Needs Assessment

• Academic-‐private partnership (both with University and high schools)

The results, presented only as statistical data are inputs for future Cluster projects in the area of Human

Resources Management. Consider results for October-‐November 2013 (this is the time interval when

companies were asked to respond the survey)

Survey Relevancy Considering the response rate between the companies’ members of Cluj IT Cluster (see below) the question

regarding the survey relevancy was raised.

Reporting the total number of Full Time Employees (FTE) in companies’ members of Cluj IT Cluster that have

answered this survey to the total FTE in all companies’ members, the percent is 76,83%, therefore the

following report can be considered relevant for Cluj IT Cluster, considering Human Resources related issues.

It is not the intention to present this report as relevant for the entire Cluj IT market.

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2. Survey Analysis

Introduction The survey contains 44 questions, which are grouped in six sections.

The 1st milestone targeted the members of the IT Cluster – 18 of them have responded (64% of all

members). The survey is intended to be circulated once a year and the intention is to include other

companies, not part of the Cluster.

The 18 Companies that responded to this survey are:

Altom Consulting, ArtSoft Consult, Arxia, EfectRO, Endava Romania, Evoline, Fortech, Imprezzio Global, ISDC

Romania, Iquest Technologies, Light Soft, NetMatch, Net Brinel, Night Build, Optima Group, PITECH+PLUS,

Recognos Romania, Small Footprint.

Companies Data Analysis Location

• 100% of the questioned companies are either headquartered in Cluj or have a branch in Cluj.

• 7 of them (~39%) have branches/heaquartes in other locations in Romania

• 6 of them (~33%) have branches/ headquarters abroad, outside Romania

Ownership

Figure 1 – Company Ownership

Foreign 22%

Romanian 56%

Joint venture 17%

Other 5%

Note:

Not all companies have responded to all survey questions

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Main Services

Figure 2 – Main Company Services

From the total of 18 companies:

• 13 (~72%) have as main activity: Product/Service Development and Outsourcing Services

• 12 (~67%) are also offering Consultancy Services

• 7 of them are doing Research and Developing

• 2 of them have Hardware and Infrastructure among their business component.

Business Export

The 18 companies export an average of 78% from their business. Minimum of business export is 0% and

Maximum 100%.

Total FTE* (Company Size)

We consider *FTE -‐ full time employees = total number of technical staff (Software Development/ Quality

Assurance/ Hardware and Infrastructure) -‐ including employees, long-‐term collaborators PFA, others

Figure 3 – Total FTE* (Romania and Cluj)

The FTE* of technical staff in Romania -‐ 2.411 FTE.

[15 companies responded to this question]

The FTE* of technical staff in Cluj -‐ 1.724 FTE.


13 13 12

7

2

0 2 4 6 8 10 12 14

Product/ Service Development

Outsourcing Services Consultancy Services Research and Development (Innovajve

SME)

Hardware and Infrastructure

2411

1724

0 500 1000 1500 2000 2500 3000

FTE (Romania)

FTE (Cluj)

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For Cluj area, no. of FTE segmented on competencies was also analysed


Figure 4 – Total FTE – technical staff Cluj (end of 2013)

1160

335 131

0 200 400 600 800 1000 1200 1400

sokware development test engineering hardware engineering

FTE

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Companies Evolution* Analysis Section II of the survey focuses on the company evolution – looking at evolution during the last 5 years

(2008-‐2012) and their forecast in team growth for the next 5 years (2013-‐2017).

*Company evolution is defined as percentage of increase/decrease of FTE* (technical staff).

Evolution 2008-2012

FTE evolution % Cluj Locations 2008 2009 2010 2011 2012 Total FTE (now – Nov. 2013) software development 21% 11% 24% 24% 15% 1160 test engineering 6% 51% 47% 11% 12% 335 hardware engineering 1% 14% 13% 7% 5% 131 [13 companies responded to this question]

Figure 5 – Average % of increase/decrease number of people (FTE*) during the last 5 years

Forecast growth 2013-2017

Companies were asked to evaluate company’s evolutions for the next 5 years. An average of their growth is

presented in the following table and charts, for both Romania and Cluj.

Forecast for Romania


Year Average % FTE* 2013 19% 2.411 2014 19% 2.869 2015 16% 3.328 2016 15% 3.827 2017 14% 4.363

Forecast for Cluj


Year Average % FTE 2013 19% 1.724 2014 16% 2.000 2015 15% 2.300 2016 14% 2.622 2017 14% 2.989

21%

11%

24% 24%

15%

6%

51% 47%

11% 12%

1%

14% 13%

7% 5%

0%

10%

20%

30%

40%

50%

60%

2008 2009 2010 2011 2012

sokware development

test engineering

hardware engineering

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Figure 6 – Average % of increase in number of people (FTE*) forecasted for the next 5 years

Figure 7 – Forecasted no. of FTE* in the next 5 years (average % applied)

Figure 8 – Combined chart considering historical data (2008-2013) and forecasted data (2014-2017)

If we calculate the expected growth of the number of employees -‐ considering the current number of

employees and the percentage growth estimated of each company (weighted sum) -‐ the increasing number

of employees will be higher.

Year 2013 2014 2015 2016 2017 Total FTE Cluj Location 1.724 2.009 2.340 2.730 3.194

19% 19% 16% 15% 14% 19% 16% 15% 14% 14%

0%

10%

20%

2013 2014 2015 2016 2017

Romania% Cluj%

2,411 2,869

3,328 3,827

4,363

1,724 2,000 2,300 2,622 2,989

0

1,000

2,000

3,000

4,000

5,000

2013 2014 2015 2016 2017

Romania% Cluj% Linear (Romania%) Linear (Cluj%)

28%

76% 84%

42% 32%

19% 16% 15% 14% 14%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

.2008 .2009 .2010 .2011 .2012 .2013 .2014 .2015 .2016 .2017

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Figure 9 - Forecasted no. of FTE* in the next 5 years – Cluj – Napoca (weighted sum)

Current Job Oppenings

In Nov-‐2013, the companies questioned had a total of 141 job opening in Cluj, 89 for SD, 24 for QA and 28

for Hardware specialists.

Recruitment Information

It was interesting to reflect if Cluj acts as a regional centre that attracts workforce in the IT field. The survey

evaluated if the companies have relocated technical staff in the past 2 years (2012-‐2013).

10 companies answered positive, with a total of 48 persons relocated from outside Cluj Area to Cluj Offices

(represents ~3% of the total no. of FTE*). The maximum number of staff relocated to a single company was

12% of the total no. of FTE*.

Major cities targeted to relocate technical staff are: Bucharest, Sibiu, Oradea, Targu Mures, Piatra Neamt,

Suceava, Brasov, Iasi, Timisoara, Medias and the technical specialties varies from: .NET, Java, Web and

Mobile.

One company mentioned also relocated staff from Brussels and Paris.

12 companies (~67%) have encountered difficulties and challenges in attracting and retaining workforce

during the last years.

Top identified problems are:

1. not enough/ lack of specialized & experienced IT people on the Cluj workforce Market

2. not enough IT Specialists graduate from IT Universities – lack of technical & practical knowledge

(structure thinking) and soft-‐skills (communication, leadership, etc) of IT graduates

3. high salaries increase/ expectations over the last 3 years (salary expectation vs. experience not-‐

balanced report) – considering market needs and diminished offers

4. competitors companies working with PFA contracts – paying from abroad directly to the PFA means

a higher income for developers

1,724 2,009 2,340

2,730 3,194

0

1,000

2,000

3,000

4,000

2013 2014 2015 2,016 2017

FTE

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5. Headhunting, New subsidiaries of foreign companies have been opened in Cluj area in the last few

years

6. Limited programs for continuous learning for IT professionals

Therefore, the next question is related to companies’ interests in relocating/ extending business in other

location outside Cluj. 7 of 18 have answered positively, out of 4 interested in other locations in Romania, and

3 interested in going abroad.

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Training Need Assessment Analysis Companies were asked to provide information regarding their technology focus in the next 2 years.

The results can be seen in the following table. Not all the 18 companies have provided data to this question.

Technology Focus % of companies interested in technology Average procent Java 50% (9 out of 18) 13.80% .Net 66% (12 out of 18) 31.10% C/C++ 33% (6 out of 18) 2.10% PHP/Front-‐end 44% (8 out of 18) 11.20% Mobile 61% (11 out of 18) 5.80% QA (Testing) 61% (11 out of 18) 17.30% Hardware 38% (5 out of 18) 4.70% Medical/eHealth 16% (3 out of 18) 7.60% Other 44% (8 out of 18) 6.40%

If considering the technological focus for the next 2 years correlated with companies estimated growth a

forecast regarding FTE technology focus is presented in the chart below.

Figure 10 - FTE forecast regarding technological area focus for the next 2 years

When questioned regarding the preferred training approach, the companies identified the following:

1. In-‐house training with internal suppliers ~94%

2. On the job training ~89%

3. In-‐house training with external suppliers or external trainings ~61%

Java .Net C/C++ PHP/Front-‐end Mobile QA (Test) Hardware Medical/

eHealth Other

Series1 101 125 6 60 38 125 47 7 49

101

125

6

60

38

125

47

7

49

0

20

40

60

80

100

120

140

FTE

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4. On-‐line trainings ~55%

5. Open courses ~50%

Segmentation of Technologies covered. The following table is consistent with the technology focus for the

next 2 years. Top answers reveal training programs on Microsoft and Web Technologies, as well as trainings

on soft-‐skills and Project Management topics.

Answer Percentage covered with

internal resources

Percentage covered with

external resources

Java Technologies 55,56% 33,33%

Microsoft Technologies 72,22% 55,56%

C/C++ Technologies 27,78% 22,22%

Web and Front-‐End Technologies 88,89% 33,33%

PHP Technologies 27,78% 11,11%

Mobile Technologies 55,56% 55,56%

Quality Assurance (Manual & Automation) 50,00% 38,89%

System Administration 33,33% 22,22%

Project Management 50,00% 61,11%

Product Management 11,11% 11,11%

Soft-‐skills development 55,56% 55,56%

Medical/eHealth 5,56% 5,56%

Other (Agile/ Scrum, etc) 11,11% 33,33%

16 of the companies (~89%) are willing to contribute to offering training services on the local IT

professional community.

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Private-Academic Partnership Section IV of the survey focuses on the Private-‐Academic Partnership. Both IT Universities, Cluster’s

members are interested in keeping close contact with market needs.

In average, ~74% of the total FTE* (technical staff) are graduates of IT Universities in Cluj-‐Napoca.

Internship Programes

15 of the 18 companies (~83%) currently offer internship programs with local IT Universities and the average

number of internship positions is ~9 students/ year.

The table below extracts total number of internship positions/ year; the minimum and maximum of students

that can be accommodated within each company.

Calculation Result

Count 18

Sum 122

Average 8,71

Minimum 2

Maximum 20

The internship projects run by each company covers the following technologies:

1. .NET -‐ 10 companies

2. PHP & Web -‐ 7 companies

3. Java -‐ 6 companies

4. QA -‐ 6 companies

5. Mobile -‐ 4 companies

6. Others (BI, Oracle, Network) -‐ 1 company/technology niche

~60% of the interns are retained in a full-‐time position after competing internship program.

When questioned about the main challenges in recruiting fresh graduates – entry-‐level positions the

companies identified the following problems.

Answer Count Percentage

unsatisfactory level of theoretical technical knowledge 8 44,44%

unsatisfactory level of practical experience (lab work, team work,

personal projects, etc)

16 88,89%

Other 5 27,78%

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Open answers revealed also:

• Lack of business awareness and soft skills, structured thinking

• Sometimes, lack of work ethics and professionalism

• Inadequate self-‐evaluation

• Low level of loyalty

Academic curricula

Companies were questioned about the academic curricula, if it fit the today’s market needs. Several topics

were marked in order to be bettered addressed in order gain the competencies needed by the job market.

Regarding technology focus, companies suggested introducing:

• lab and practical project work on Microsoft Technologies [2 companies/18]

• Data Bases -‐ the knowledge is usually very basic or lacking, no hands on experience [2

companies/18]

• Mobile Technologies [2 companies/18]

• New Web Technologies [3 companies/18]

• Software Testing (suggestion: course equivalent to the one held by Cem Kaner at Florida Institute of

Technology: http://bbst.info) [3 companies/18]

• BI [1 company/18]

• e-‐Health [1 company/18]

• Embedded Programming [1 company/18]

• User oriented development [1 company/18]

• Integrated apps [1 company/18]

Regarding project development, companies suggested introducing:

• Software Development Process -‐ Tools and Methodologies [5 companies/18]

• Agile/ SCRUM Development [4 companies/18]

• Business Analysis and Customer requirements [2 companies/18]

• Project Management [4 companies/18]

Regarding soft skills development, companies suggested introducing:

• Communication – assertive communication [4 companies/18]

• Conflict Management [1 company/18]

• Client Interaction and client orientation [1 company/18]

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• A good course on how you should analyse a problem, how you write a research plan and express

yourself in a formal way [1 company/18]

Collaboration with University trainers

Universities assistants and lecturers can act as a pool of trainers for the local IT market. 4 out of 16

companies have answered positively about a previous collaboration with trainers from the University and 14

out of 16 have answered positively when asked about a potential collaboration.

Figure 11 – Previous Collaborations with trainers

from the local Universities

Figure 12 – Interest in collaboration with trainers

from the local Universities

Technological areas that can be covered:

• .NET Technologies [5 companies/18]

• Java Technologies [4 companies/18]

• Web Development (e.g. JavaScript frameworks: Node JS, Angular JS) [3 companies/18]

• Data bases [2 companies/18]

• Cloud computing [2 companies/18]

• Project Management/ Agile [2 companies/18]

• Automation Testing [1 company/18]

• Sitecore [1 company/18]

• UI/UX [1 company/18]

• C++ [1 company/18]

• Object Oriented Programming [1 company/18]

• Embedded programming [1 company/18]

• Distributed systems programming [1 company/18]

• Windows Administration-‐based services [1 company/18]

Yes (Y) 25%

No (N) 75%

Yes (Y) 78%

No (N) 22%

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Other collaborative projects

When questioned about other type of collaborative projects, the results are the following.

Companies that answered positively and have a closer relationship with the University might share best

practices within the Cluster Group and new collaborative projects can be developed.

[16 companies responded to this question] [18 companies responded to this question]

Figure 13 – Companies offering scholarships

Figure 14 – Companies that run research projects in

collaboration with local IT Universities

Companies mentioned collaboration on Java, Oracle, Microsoft -‐.NET, SharePoint, Medical Image Processing, Data mining, Smart city, Domotics.

[15 companies responded to this question] [16 companies responded to this question]

Figure 15 – Companies that run educational projects

in collaboration with local IT Universities

Figure 16 – Companies that run educational projects

in collaboration with local high-schools

Yes (Y) 19%

No (N) 81%

Yes (Y) 28%

No (N) 72%

Yes (Y) 40%

No (N) 60%

Yes (Y) 12%

No (N) 88%

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Expectations from Cluj IT Cluster Section V addresses companies’ expectation from Cluj IT Cluster. A set of additional question was developed

for companies that are not members of the Cluster in case the survey will be implemented outside Cluster

group.

Regarding the priorities in relationship with the Cluster, the statistics are the following.


support and assistance for HR projects and initiatives 14 77,78%

support and promoting Cluj IT industry opportunities 16 88,89%

support and assistance in relationship with local and national authorities 10 55,56%

support and assistance for research, development and innovation projects 11 61,11%

Other 2 11,11%

Open responses include:

• entrepreneurship, entrepreneurship, open standards, open source, web accessibility [1 company/18]

• Joint training/conferences on lower prices than one could do alone [1 company/18] Regarding the interest in HR Projects that can be further developed by Cluj IT Cluster, the statistics are the

following.


projects targeting increasing number of IT specialists on the local market 15 83,33%

support and assistance in collaboration with local IT Universities 13 72,22%

support for training activities 15 83,33%

Other 2 11,11%

Open responses include:

• Increase quality of the resources pool [1 company/18] • Career advising and IT skills improvement in high-‐schools [1 company/18]