Human Resources Management Smilja And Marijana

HUMAN RESOURCES MANAGEMENT

Basic training

1

WELCOME

Human Resources Management March 2009

2

INTRODUCTIONbull Getting to know one another bull About the topic and importance bull Method of working Način radabull Work ethics bull Expectations (exercise 1th)


OBJECTIVESbull To provide basic understanding how to

ndash Be able to design the structure job description for each of the position in hisher company and handbook (white book)

ndash Do the recruitment and selection processndash Recognize the costs incurred by an organization when a wrong hiring decision is madendash Develop a fair and consistent interviewing process for selecting employeesndash Prepare better job advertisements and use a variety of marketsndash Be able to develop a job analysis and position profilendash Use traditional behavioral achievement oriented holistic and situational interview questionsndash Enhance communication skills that are essentialndash Effectively interview difficult applicantsndash Check references more effectivelyndash Understand the basic employment and human rights laws that can affect the hiring processndash Use tools and techniques for motivating employeesndash Implement the performance and appraisal system for its employeesndash Be able to manage the compensation system in their companiesndash Make Training Needs Assessment (TNA) and career plans ndash Design training plans and to choose training providersndash Evaluate trainings and to get the results

3Human Resources Management March 2009

TOPICS PER DAY1 Practical Human Recourses Management for small

business with organizational structure job descriptions employee handbook

2 Recruitment and selection process


4 Compensation motivation and performance management

5 Labour law contracts and human resources development (Training management)

4Human Resources Management

March 2009

EXPECTATIONS of PARTICIPANTES

Discussion Questionsbull Did anyone feel uncomfortable doing this exercise Is so whybull Can anyone explain why it is good for us to set expectationsbull How can we use these expectations for the rest of the training event

5

From The Course KnowledgeNew Skills

From The Trainer ExpertiseExperienceDirection

From Others ConfidentialityHonesty

From Me ParticipationSupport


TOPIC PER 1th DAY

bull Human resources management for small enterprises with organsational structure and job description


WHAT IS HUMAN RESOURCES MANAGEMENT (HRM) IN CONTEXT OF THE

ORGANIZATIONAL STRUCTURE

HUMAN RESOURCES MANAGEMENT-

- it isbull A systematic recruitment development

and usage of human resource potential in order to accomplish the goals of the organization


Plan of Organisation (1)

In order to analyse the organisational structure the following five elements should be considered

bull The degree of specialisation of activitiesbull The degree of standardisation of activitiesbull The degree of co-ordination of activitiesbull The degree of centralisationdecentralisation of decision-

making bull The size of the working unit


8

Plan of Organisation (2 and 3) Influencing the design of the

organisational structure (Leavittrsquos model)

bull Strategy (plans for achieving objectives)

bull Technology (used to carry out the strategy)

bull People (qualifications functions and numbers used to carry out the strategy)

bull Size of the total organisation

The plan of organisation - description of an organisation -shows in general

bull Distribution of workbull Principle of leadership (line-

functional- and linestaff principle etc)

bull Line of command (responsibility and authority)

bull Lines of communicationbull Level of organisationbull Area of controlbull Job names if any


9

What is organisational structure

bull Org structure expresses the arrangement of people and groups in relation to work assignments and organizational goals

bull It allows for clear specification of roles responsibilities and mutual relationships of individuals


10

Matrix organisation bull Advantagesbull Gives flexibility to the

organisationbull Stimulates interdisciplinary

co-operationbull Develops employee skillsbull Motivates people to identify

with end productbull Allows experts to be moved

to crucial areas as needed

bull Disadvantagesbull Risk of creating a feeling of

anarchy and risk of management losing control

bull May lead to more discussion than action

bull Requires high interpersonal skills

bull Costly to implementbull Affects morale when

personnel is rearranged


11

FROM TRADITIONAL TO STRATEGIC HRM

bull Many are afraid of risks which changes bring however many companies risk the most by not changing anything

Management Wissen



CHARACTERICS TRADITIONAL HRM STRATEGIC HRM

HUMAN RESOURCES RESPONSIBILITIES

SPECIALISTS LINE MANAGEMENT

GOALS BETTER PERFORMANCES INCREASE OF UNDERSTANDING

HRM ROLE CORRESPONDS TO NEEDS

LEADS INSPIRES UNDERSTANDS

TIME GUIDELINES SHORT TERM RESULTS LONG TERM RESULTS

CONTROLE POWER POSITION FLEXIBILITY BASED ON HUMAN RESOURCES

ORG CULTURE BIROCRATIC PARTICIPATIONAL

EMPHASIZE RESPECTING ROLES HUMAN DEVELOPMENT



TRADITIONAL HRM

bull RELATIVELY ISOLATED FUNCTION

STRATEGIC HRM

bull INTEGRAL PROCES WITHIN THE GENERAL AND STRATEGIC MANAGMENT


What involves The Human Resource Management


ANALYSIS DESCRIPTION JOB or one of the first steps in HRM

Def Process of gathering and evaluating all relevant data which relate to the job business nature and content skills knowledge and abilities

Purpose recruitment and selection compensation performance evaluation training


EXERCISE Describe your job

bull What is the nature and content of your presentfuture job

bull What knowledge skills and characteristics are necessary in order to complete the job


Procedures and phases of job analysis

1 Procedures of data gathering questioners interviews journals observation

2 Data analysis

3 Job specifications and description


WHAT IS THE FINAL RESULT OF JOB ANALYSIS

bull JOB DESCRIPTION (ASSIGNMENT CATALOG CERTAIN JOB DUTIES AND RESPONSIBILITIES)

bull PROFILE OF DEMANDS (WHAT KNOWLEDGE SKILLS ABILITIES AND CHARACTERISTICS ARE NEEDED TO SUCCESSFULLY CARRY OUR A JOB)


PROFILE OF DEMANDS1 PROFESSIONAL PROFILE

INCLUDES needed skills professional and additional knowledge

2 PSYCHOLOGICAL PROFILE intellectual abilities personality characteristics and interests

3 PHYSICAL CHARACTERISTICS20Human Resources Management

March 2009

Employee handbook

bull Index HR ManualIntroduction amp Implementation of

Human Resource Policies amp Procedure In RAKO Group of Companies

bull Employment Manual


21

Guest lecturer

bull Manager in a small business with highly developed practice for HRM


22

RECRUITMENT AND SELECTION

part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009

What we consider to be a psychological test an instrument which satisfies psychometric characteristics

Types1common intellectual abilities test2special abilities test3personality test (inventories) ndash condition tests and personality traits tests

CONDITIONES WHICH ALLOW PSYCHOLOGICAL TESTING TO BE

REALISED bull Tests which are published by the

Društvo psihologa Srbije ( sl Glasnik 251996)

bull Licensed test packages which are bought from credible institutions

bull There isnrsquot any third option

Mart 2009 25

EXERCISE I ndash psychological testing

bull Participants have an opportunity to see examples of basic types of psychological tests

Mart 2009 26

Unavoidable INTERVIEWSAn interview is a technique of selection by which data

is acquired which is not available using other waysbull Observation and assessment of the candidates

appearance and behaviorbull Direct communicationbull Data of the candidates characteristics

(characteristics motivation values) which may not be acquired by a more reliable way

bull Vivo emotional stability test of the candidate

27Mart 2009

WHEN IS THE INTERVIEW POWERLESS

lsquorsquoAn interview is in fact a very weak method in the field of the candidates abilities and many researches have given occasional catastrophic results

but it should be said that it is a very necessary addition to the test results specifically to the motivation sector the candidates life opportunities and even some abilities which could not be measured by tests eg the candidates communication skillshellip

( Source BPetz1987 )

AND WHEN ITrsquoS POWERFULQuestions during the interview cover 4 main regions

1 Work experience

2 Education and training

3 Certain personal characteristics

4 Activities and interests

Mart 2009 28

AND WHEN THE INTERVIEW IS STILL POWERLESS

List of frustrations

bull Your are pleased during the interview but after it you know little about the real skills and abilities of the person who was interviewed

bull You make assumptions about the personality and abilities of the candidate

bull You have no more questions for the candidate

bull Sometimes you are unable to make a difference between candidates

bull You are not capable of deciding to whom to offer the job

bull You are frustrated during the whole time of the interview

Mart 2009 29

WHAT MUST BE KNOWN ABOUT AN INTERVIEW

Which activities are performed during the interviewbull Planning and preparing for the conducting of the interview bull Conducting the interview gathering informationbull Giving information and explanations (two-way process of

choice ndash forming of the so called Psychological contract)bull Observation (estimating)bull Interpreting evaluating

Interview elements

Gathering information about the candidate

Giving information to the candidate

Interpreting information and giving decisions about the proposal

30Mart 2009

DO YOU HAVE THE SKILLS NEEDED TO CONDUCT A INTERVIEW

bull Planning skills opinion towards planningbull Communication skillsbull Active listening skillsbull People observation skillsbull Data interpretation skills

31Mart 2009

DEMANDS PLACED BEFORE THE INTERVIEWER

bull The starting point of the interview is the description of the job and the demands towards the worker

bull Discriminative questions are avoided bull Same interview procedures are introduced

towards every participantbull Candidates are given enough time to thinkbull Interested candidates are given information about

the employment date

Mart 2009 32

Interviewing Barriers bull Leniency or Stringency

bull HaloHorn Effect

bull Error of Central Tendency

bull Stereotyping

Danger of making conclusions based on

non-verbal communication

Mart 2009 33

Behavioral InterviewsIn traditional interviews we ask questions likebull Where do you want to be in 5 yearsbull What kind of supervisor do you likebull What are your strengths Weaknesses

bull Behavioral interviewing is based on this model

Mart 2009 34

Purpose of Behavioral Interviewing

bull The behavioral interviewing tools will ensure that the selection process is

bull Objectivebull Consistent and transparentbull Based on the competencies and

proficiency level of the jobbull A good predictor of performance

Mart 2009 35

Evaluation and how to deal with ldquodifficultrdquo candidates

bull Which are the ldquodifficultrdquo people in communication

bull How to recognize ldquodifficultrdquo people in communication

bull Reaction models in communication with ldquodifficultrdquo people

bull The advantages of developed communication modes ndash organizational and personal

Mart 2009 36

WORK PHASES WITH ldquodifficultrdquo candidates

bull RECOGNITION

bull REACTION MODELS

bull INCREASED EFFICIENCY EFFECTIVENESS OF THE

INTERVIEWMart 2009 37

EXERCISE IIbull Role-Play

bull Job Interview

bull Feedback of the Role-Play and De-briefing

bull Scoring Responses from the applicants

Mart 2009 38

39Human resource management march 2009


Part I

Six stages to the recruitment and selection process

Human resource management march 2009

40

RECRUITMENT

Notion A process of attracting qualified and high-quality candidates

Ways in which recruitment is approached

1 Intern recruitment ndash A call for employees to apply for a free position ndash Information system ndash a employee competence

database

2Extern recruitment


RECRUITMENT ndash types of extern recruitment

ndash Formal methods advertising employment agencies head hunting agencies colleges

ndash Informal methods recommendations former employees self initiative employment

3 Extra recruitment temporary employee lending contract employing


THE COSTS

bull Analysis of position advertisement costs

bull Pre selection process

bull Reference check


43

SELECTION

Definition A process of choosing between candidates for a specific job and making a decision about admission

Selection is performed through gathering of information about predictor

Act of pre selection44Human resource management

march 2009

Instruments for gathering data about predictor

1 Instruments for gathering

Biography data

Form for application and CV forms or tests about biography data

2 Instruments for ability and characteristics data acquisition ability tests personality tests job sample tests clinical physical tests

3 Interview


45

EXERCISE IParticipants who are divided into two or three groups consider

questions about recruitment and selection and present the answers to the group and the end Short discussion and conclusions

bull What can go wrongbull Why do things go wrongbull How can such problems be preventedbull What are the costs involved in hiring a new employeebull What are the costs of hiring the wrong personbull What part does the recruiter play in all of this

bull

bull Human resource management

march 200946

EXERCISE I - additionbull List of things that can go wrong

bull Separating the most sensitive parts of the Recruitment and Selection process

bull Psychological essence of the process - making decisions taking responsibilities and risks


47

Factors in the Hiring Process Level III traits tend to be highly stable


48

YOUR GOAL IS TO PREDICT FUTURE PERFORMANCE BY GETTING A DEEPER UNDERSTANDING OF HOW SOMEONE HAS DISPLAYED LEVEL III QUALITIES IN THE PAST


Level III traits tend to be highly stable

The best predictor of future behavior is past behavior

SELECTION TECHNIQUES

bull Application forms questionersbull Suitable psychological testsbull Interviewsbull Portfoliobull Previous estimates (Assessmet centers work and

behavior samples)bull Trial workbull Other methods mainly informal


50

APPLICATION FORMS questioners Curriculum Vitae

(CV)bull The participants are divided into

groups and are given one sample of a application formCV and motivation letter have to question the quality of data which it possesses

bull Debriefing


51

GENERAL PRINCIPLES AND RECOMMENDATIONS IN WORK

PHASES ON APPLICATION FORMS AND CVs- sum up - CV

Reliable indicators

Unreliable indicators

Motivation letter Reliable

indicators



52

RECOMMENDATIONS FOR USING SELECTION TECHNIQUES

bull Relying on one technique is not recommended Aiming to reduce costs of selection can later show to be extremely expensive


53

54

4th day

Performance management

and motivation

55

What is Motivation

bull Managers want to motivate employees up to higher level of loyalty dedication to organization and stability at work

bull Good managers are oriented on getting the best from their employees That is motivation in short

bull Main cause of failure is to insist only on one thing - first that good salary can solve everything - or second that the salary is not important if manager

can find a real thing to move all employees energy bull Advice for Success is in the middleA good salary is a middle of the right management strategy

but on manager himself is to understand what is the positive energy that motivate his people

56

The human resources model The complex man

(McGregor Maslow Argyris and Likert)

bull Abraham Maslow and his Motivation theory hellip

bull Lower needs should be satisfied in certain level as a precondition for higher needs level

bull A main thing is in the certain measure and how big that measure is depends of whom is about and which situation

57

A system view of motivation in organisations

Situation characteristics regarding the job

EnvironmentOrganization

Culture

Individual characteristics

Interests Attitudes Needs

Job characteristics Appraisal system

AutonomyReaction

58

Basic elements of good motivation policy

To offer1 Basic salary with bonuses for certain results (material

rewards treat as needed but not sufficient condition for people motivation)

2 To provide a decent and well organized working conditions for employees with healthy interpersonal relations

3 To built in interesting and provoking tasks in working that are going to be delivered to people

4 Try to transparent all established results ndash let all see that you care for good results and good workers

5 To show people how they can built in the same time their personal success and development with development of theirs enterprise

59

bull To look to hear and to understand people with whom is working with

bull To start from my self what is the satisfied level of salary for me in what working environment and relations I want to work etchellip

60

Presentation on Appraisal system

The completed Appraisal Format should be collected by the Personnel Department and processed for scoring by the Personnel Department The scoring should be done under the supervision of the HR Manager

The result of the Appraisal should be made available to the departmental head for final decision on Promotion Transfer Demotion or any other corrective measures

The HR department should communicate the final decision to the employees concerned and take necessary steps to implement the decision

The HR department may introduce any new performance appraisal technique such as 360 Degree Performance Appraisal Technique in order to obtain the best result

61

Examples

Employee evaluation

Appraisal record form supervisor

Performance appraisal format

62

Wage amp Salary Procedures The wage card salary card should be prepared by the line

supervisors head of the department respectively The payment of salary wage should be scheduled on any one

day of every month and the payment of salary shall be in kinds

The payment of salary for the staff members should be transferred directly to their bank account in order to help the employees to get maximum benefits which can be availed by them from their banker due to this transaction

The Gross salary wage of one employee should remain confident to the extent possible To promote this idea the relevant appropriate stationary should be used

63

Remuneration system example

64

Exercise

Development of appraisal system and design of pay relates system

65

Guest speaker

bull Manager of small enterprise with developed compensation and motivation system

66

5th day

Compensation Labour law practical guide for employee relations contracts

Exit interviews

67

All employees are entitled to Workersrsquo Compensation benefits This coverage is automatic and immediate and protects employees from work-related injury or illness If an employee cannot work due to a work-related injury or illness Workersrsquo Compensation insurance pays his or her medical bills and provides a portion of his or her income until he or she can return to work

68

Job contract HR manual - example

69

Open discussion

- Importance of

- ldquoclosing interviewrdquo

70

Guest speaker

Lawyer or accountant to present different compensation systems

71

Training and development bull HR manager interpretation - Support to others HR managers to

develop and implement plans and trainings

- Find the resource of adequate solutions for training and development

- Calibrations of the training influence and efficiency

72

Attainable modules

bull open type programs you come to us and

bull in-house trainings we come to You which are specific for each organization and groups of employees

73

Purpose of training

bull trainings appropriate for business requirements

bull increasing the effectiveness of the employees and development of the employeesrsquo personal skills and competences

bull developing talents

74

Case study - Training and development -

bull Ann has recently came to your organization as a junior expert for development She has just passed the final exam on the faculty of economics She has just moved away from the another part of Serbia Follow up the list of 10 trainings that can be used hers initial training You have to rang it by the sequence you think its appropriate ndash if there is only 1 activity rang it as 1 etc when you finish make a meeting with the members of your team to compare the scores

75

ACTIVITY Individual mark

Team mark

Final

Meeting with managers of all existing departments

Reading and introduction with Regional Development Strategy

Presence on the Regional Council meetings

Fill the application for the Local Economy Development

Presence on the three ndash day conference organized by the Standing Conference of Towns and Municipalities

One week attendance to the European Commission in Brussel

Meeting with the agency director

Attendance to other agency for development

Presence on the three meetings of senior management

Association to director and team leaders on the meetings with the mayors of municipals

76

Evaluation of Training and measuring organizational impact

77

Evaluation of Training

bull Reactionbull 1048766 Did employees like the training think it was

useful feelbull more confident in their abilities bull Learningbull 1048766 Did employees learn anything newbull Behaviouralbull 1048766 Do trainees behave any differently back on the

jobbull Resultsbull 1048766 Did the training have the desired outcome

2

INTRODUCTIONbull Getting to know one another bull About the topic and importance bull Method of working Način radabull Work ethics bull Expectations (exercise 1th)













March 2009



5






TOPIC PER 1th DAY














8













9





10













11



Management Wissen















TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77
















March 2009



5






TOPIC PER 1th DAY














8













9





10













11



Management Wissen















TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77












March 2009



5






TOPIC PER 1th DAY














8













9





10













11



Management Wissen















TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77







5






TOPIC PER 1th DAY














8













9





10













11



Management Wissen















TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





TOPIC PER 1th DAY














8













9





10













11



Management Wissen















TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77
















8













9





10













11



Management Wissen















TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77










8













9





10













11



Management Wissen















TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77

















9





10













11



Management Wissen















TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77









10













11



Management Wissen















TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77

















11



Management Wissen















TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77







Management Wissen















TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77


















TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77






TRADITIONAL HRM


STRATEGIC HRM















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77

















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77















2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77











2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77







2 Data analysis











March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77













March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77









March 2009

Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





Employee handbook





21

Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





Guest lecturer



22


part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77






part II

TestsInterviews

Mart 2009 23

24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





24

PSYCHOLOGICAL TESTS

Mart 2009








Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77










Mart 2009 25



Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77







Mart 2009 26






27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77










27Mart 2009






1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77










1 Work experience




Mart 2009 28









Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77













Mart 2009 29




Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77








Interview elements




30Mart 2009



31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77







31Mart 2009





the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77









the employment date

Mart 2009 32




bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77








bull Stereotyping



Mart 2009 33



Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77







Mart 2009 34





Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77









Mart 2009 35






Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77










Mart 2009 36


bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77






bull RECOGNITION





bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77






bull Job Interview



Mart 2009 38



Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77







Part I



40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77







40

RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





RECRUITMENT




database

2Extern recruitment







THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77










THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





THE COSTS





43

SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





SELECTION




march 2009



Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77







Biography data



3 Interview


45




bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77








bull


march 200946





47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77









47



48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77







48









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77













50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77









50




bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77








bull Debriefing


51



Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77







Reliable indicators



indicators



52




53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77








53

54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





54

4th day


and motivation

55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





55

What is Motivation






56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





56






57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





57




Culture




AutonomyReaction

58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





58








59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





59



60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





60






61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





61

Examples

Employee evaluation



62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





62






63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





63


64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





64

Exercise


65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





65

Guest speaker


66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





66

5th day


Exit interviews

67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





67


68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





68


69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





69

Open discussion

- Importance of


70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





70

Guest speaker


71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





71





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





72

Attainable modules



73

Purpose of training




74



75


Team mark

Final











76


77





73

Purpose of training




74



75


Team mark

Final











76


77





74



75


Team mark

Final











76


77





75


Team mark

Final











76


77





76


77





77





Business

Human Resources Management Smilja And Marijana