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The notify-me sign up feature provided with the Ignify eCommerce web store gives merchants a chance to retain customers even when any of their products go out-of-stock.
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Notify-me inIgnify eCommerce
Improve customer retention with notify-me emails for out-of-stock items on your web store. Notify
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Ignify eCommerce
FEATURE OVERVIEW AND CONFIGURATIONSUnique features of the notify-me facility and its configurations
Ignify eCommerce
Feature Overview3
With the notify-me emails in place, merchants ensure that customers do not walk away when an item is out-of-stock and a sales opportunity is retained. The customer can be contacted and the sale completed when the item becomes available.
Display out-of-stock items Maximize sales opportunities Track product popularity
The notify-me sign-ups allow merchants to gauge the popularity of items in their catalog and manage their inventory accordingly to ensure prompt order fulfilment.
Exhibit your entire range of products by displaying your complete catalog including out-of-stock items at all times. Help your SEO efforts by reducing chances of 404 errors when a product becomes unavailable.
Ignify eCommerce
Enable notify-me sign-ups via the Manager PanelThe CSR manages how his inventory is displayed on the web store via the Manager Panel. To enable the notify-me message and sign-up option on the web store, the CSR must uncheck the ‘Allow Back Orders’ option. If it is checked, customers would be able to place orders even when a product is out-of-stock, and the notify-me sign-up message would not be displayed. The CSR also determines the count of emails to be sent to a customer via the Global Setup screen in the Manager Panel.
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Ignify eCommerce
SIGN UP FOR THE NOTIFY ME EMAILUnderstanding how the notify-me feature works on the web store
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Ignify eCommerce
Out-of-stock items display notify-me optionThe product display page of an out-of-stock item displays a clickable message informing the customer of the non-availability of that item. Clicking the message launches a pop-up where the customer provides his email address. The notification emails would be sent to the customer at this address.
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Ignify eCommerce
NOTIFYING CUSTOMERS VIA MANAGER PANELUnderstanding how CSRs manage notify-me sign ups via the Manager Panel
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Ignify eCommerce
View all notify me sign upsA list of all customers who have signed up to receive notification emails is displayed in the Manager Panel. Once a product becomes available, the CSR chooses customers to send notification emails to.
Send emails via batch processThe CSR chooses individual customers or sends bulk emails to all customers. A batch process runs upon clicking the notify customers link, and emails are sent to the customer’s registered email.
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Ignify eCommerce
Notification email sent to customer inboxWhen the batch process runs as explained earlier, an email is sent to the customer’s inbox informing him about the availability of the product. It is advisable to include a link to the said product, along with links to other related products.
Ignify eCommerce
Edit notification email template It is possible to edit the notification email template via the Manager Panel to include any customized message, or promotional material as and when required. This gives the CSR a chance to recommend and market relevant items to a particular customer or group of customers.
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Ignify eCommerce
Track sent emails via Manager PanelThe Manager Panel also tracks all notification emails sent to customers and records them against individual customers. Clicking on an individual customer record line would display the email trail as seen in the screenshot.
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Ignify eCommerce
Download regular activity reports The Manager Panel allows you to download reports of all notify-me sign up activity in your preferred file format. The CSR may filter his reports according to SKUs, products, sign up count, notification sent, etc. as per his requirements.
Ignify eCommerce
AUTOMATE DELIVERY OF NOTIFY-ME EMAILSScheduling the delivery of notify-me emails via the Integration Manager and Scheduler
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Ignify eCommerce
Automate sending of notify-me emailsThe Integration Manager and Scheduler application allows you to schedule and thereby automate the sending of notify-me emails at a pre-determined time and frequency.
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Contact UsPhone - +1 (888) 446 4395 / [email protected]
Order Entry for Microsoft Dynamics
Questions? Contact us!Address:200, Pine Avenue, 4th FloorLong Beach, CA 90802
Phone:+1 (888) IGNIFY5
Email:[email protected]
Know More!Check out our eCommerce Blogs for tips on optimizing your eCommerce Channel.
Find out More @
www.ecommercefordynamics.com
Follow @ignifyecommerceon Twitter
