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Bill Stirling CEO
National Adult Literacy Database
NALD
Change – World, Work, Workplace
What we are seeing and hearing
Implications for Workplace Education
Online Resource Network for Literacy and Essential Skills in Canada.
Communications Hub for the field.
Online Resource Network for Literacy and Essential Skills in Canada.
Communications Hub for the field.
88
10 Flatteners
Evolution of Web 2.0
Democratization
Empowerment
Then Now
Increased use of computers More automation Higher technical requirements Standards/certification Greater information flow
2 3
14 15 17
21 25 26 27
44 47 47
52 56
60 61
89 89
0 20 40 60 80 100
Other
None of the above
Business Intelligence Tools
Cloud Computing
VOIP
Inventory Management Systems
Audio/video conferencing systems
E-commerce
Payment Processing Technology
Data Storage and Servers
Security Software and Hardware
Customer Database Systems
Smartphones or Handheld Device
HR, Accounting Software
Productivity Software
Networking Devices
Internet
Computers and Tablets
Every job requires digital skills
Entry level positions require a level of tech-ability.
Ontario Literacy Coalition
Then
Now
Greater competitive pressures
Increasing focus on customer value
Increasingly price sensitive consumers
More Choice –Competitors are a “mouse click” away
Workforce skills are increasingly important
6.8
2.3
11.5
-6.2
-8.9
21.5
65.4
48.3
76.2
-20 -10 0 10 20 30 40 50 60 70 80 90
AVERAGE MANUFACTURERS' SELLING PRICE
AVERAGE EXCL. PETROLEUM REFINING
INTERMEDIATE GOODS
FINISHED GOODS
EQUIPMENT
LABOUR COSTS
TOTAL RAW MATERIALS
RAW MATERIALS EXCL. ENERGY
ENERGY
PERCENT CHANGE
Source: Canadian Manufacturers & Exporters
More Collaborative Work
Less 9-5 – more 24/7
Shorter job tenures
More flexible work arrangements
Aging workforce
Greater need for job specific training
Tight Labour Supply – going to get much worse
Employer of Choice
SMEs do not have HR skills or resources
Greater focus on Lean, or CI
Respect, Trust, No-Blame, Flexible Greater emphasis on PEOPLE.
Change in culture and leadership
7:10
7:17
7:24
7:32
7:39
7:46
7:53
8:00
1986
1988
1990
1992
1994
1996
1998
2000
2002
2004
2006
7:54
Six minutes to make money to: •Pay taxes •Invest in Training •Invest in R&D, new products •Make a profit
Source: Canadian Manufacturers & Exporters
31%
30%
26%
25%
24%
17%
15%
12%
12%
3%
0% 5% 10% 15% 20% 25% 30% 35%
Specific Skill Shortages Constraining Growth
Shortages, but not a Constraint on Growth
Significant Increases in Labour Costs
Competing for Labour
No Problem Attracting or Retaining Skilled Workers
General Labour Shortages Constraining Growth
Shortages Require Firm to Improve
Shortages Require Firm to Invest in Automation
Shortages Require Firm to Outsource
Shortages Require Firm to Close/Forego Product Lines
Percentage of Companies
Source: Canadian Manufacturers & Exporters
38%
35%
27%
26%
24%
20%
19%
17%
17%
16%
16%
15%
13%
13%
10%
10%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Problem-Solving
Technical Skills
Verbal Communication
Basic Employability
Teamwork
Innovation/Creativity
Learning/Flexibility
Supervisory/Managem
Interpersonal
Project Management
Reading/Writing
Read/Translate
Entrepreneurship
Computer
Math
Lack of Credentials
Percentage of Companies
Source: Canadian Manufacturers & Exporters
69%
65%
63%
40%
39%
33%
32%
29%
28%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Orientation of New Employees
Health & Safety
Technical Skills
Leadership/Management Skills
Computer Skills
Lean/Continuous Improvement
Communication Skills
Customer Service
Teamwork
Literacy/Math Skills
Percentage of Companies
Source: Canadian Manufacturers & Exporters
Focus on Customer & Supplier Success Mastering global supply chains Knowledge management Continuous commercialization of new and
improved products & processes Agility & Customization Customer Value – Design, Engineering, Service,
Financing Environmental sustainability Time to market – Product Development to
Customer Response Lean – Products, Processes, Enterprise, Business
Networks
Source: Canadian Manufacturers & Exporters
More this Less this
Continuous Learning
More customer focus
More Globally aware
C.I., Lean, TPS, enhanced productivity
One-time “training”
Less product focus
Narrow market presence
Silos, “good enough”,
0 10 20 30 40 50
other
Profit Sharing
No other opportunity
Impressed by owner
Less bureaucracy
Opportunity to contribute to the business
To have more flexible schedule
I believe in what the business is doing
More flexible, agile
Problem solvers, thinkers
Team members and team leaders
Wide range of skills – not just task related
Masters of technology
Understand customer demand and needs
Lifelong commitment to learning
Demand for employees that possess a mix of
both “hard” & “soft” skills is rising as
companies respond to intensified global
economic competition.
The need for continuous workplace Learning has never been greater
Training supports by governments are more focussed on workplace learning
Lifelong learning occurs in the workplace
Successful firms adopt a “learning culture”
Learning used to be something you did solely in a classroom, like only getting your news from a newspaper. These days, learning should be thought of as part formal, informal and social; it’s continuous, connected and collaborative.
Function below the level they need to be successful in today’s economy
1% increase in literacy results and 2.5% increase in productivity and 1.5% increase in GDP.
Most of these people are in the labour force.
Reading Document Use Working with Others Oral Communication Numeracy Computer Use Thinking Continuous Learning
Learn about Essential Skills and the challenges faced by New Brunswick businesses
Hear some case studies & best practices
Learn about successful programs to address low essential skills levels with your employees
April 26, Moncton
Focus on customer success
Build a learning culture.
See yourself as a global business.
Give your employees the tools and supports to be problem solvers & risk-takers.
Build learning into everything you do.
