Importance of Active Listening

• Respect• Trust• Productivity• Accuracy• Enhances Relationships• Conflict Resolution

Importance of Active Listening

• Learning• Confidence• Innovative solutions• Reduces negative assumptions

Ten Commandments of Listening

1. Listener should stop talking. Talking distracts both speaker and more so the listener.

2. Put the speaker at ease.

3. Show the speaker that you are interested in listening to him.

4. Remove distractions.

Ten Commandments of Listening

5. Place yourself in speaker's shoes to look at things from his viewpoint.

6. Be patient and let the speaker take his own time to make his point without hurrying.

7. Control your temper at any provocation from the speaker.

Ten Commandments of Listening

8. Go easy on criticism and argument.

9. Pose honest questions.

10. The first commandment, stop talking, is repeated as tenth commandment since it is very important.