Improving Performance through

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Business ProcessManagement

6th Annual Business Process Management Forum

w w w . b p m a s i a p a c i f i c . c o m

Improving performance: practices and perspectives on process and systems

Facilitated by: Imre Hegedus, Managing Director,

Imre Hegedus Consulting; Director, BPM Link

WORKSHOP A

Measuring process performance and interpreting variation

Facilitated by: Robert Lamb, Associate, Imre Hegedus Consulting; Lean Six Sigma Facilitator, AGSM Executive Programs; Director and Principal consultant, Process Management International

WORKSHOP B

Imre Hegedus Consulting

The University of Queensland

Metcash Trading Limited

CSIRO

ANZ

The Emotional Economy at Work

DAFF

Deutsche Bank (Philippines)

IAIDQ Asia Pacific

BPM LInk

Wednesday, 17 October 2012

(Separately bookable)

POST FORUM WORKSHOPS Tuesday, 16 October 2012

CONNECTED FORUM

16 - 17 October 2012One-day connected forum and

two post-forum workshopsMelbourne

SUPPORTED BY:

8:30 Registration and refreshments

9:00

9:15 Opening Keynote presentation: Breaking down the silo mentality to promote enterprise-wide BPM

Effective visualisation insights for process professionals ó

Communicating the value of BPM to different department óexecutivesEnterprise Architecture (EA) as an organising construct ó

Imre Hegedus, Managing Director, Imre Hegedus Consulting; Director, BPM Link

9:45 Best practice models for creating a BPM Centre of ExcellenceBest practice framework for creating a BPM Centre of óExcellenceChange management functional hierarchy and the 'four pillars' óof BPM (people, process, governance and technology) Assessing the success factors as well as some of the more ócommon pitfalls to avoid

Theodore Panagacos, Senior Manager, Business Architecture team, ANZ

10:30 Morning refreshments and networking

11:00 Successfully aligning Agile, Lean, Six-Sigma methodologies: International case study

Examining the multiple methods or frameworks available to ósteer change practitioners towards meeting their business objectivesManaging conflict of methodologies and implementation óprocess for best resultReviewing the experience gained in a large BPM óimplementation and discussing how the key methodologies - process engineering, organisational development, Lean, six-sigma and agile software development techniques can co-exist and compliment each other

David Bell, uPraxis Global Limited, former Head of BPM Technology at Deutsche Bank (Philippines)

11:45 Making BPM relevant and incorporating it in to the fabric of the organisation: a Metcash Trading Limited case

Understanding what’s relevant and why – the importance of ó‘Values’Connecting what you do and how you do it, to why you do it, ówhat you value, and how you measure itEffective ways to model and capture what’s relevant that the ófoundation for value creationValue-adding BPM - moving beyond process definition and ódocumentation

Russell Parker, Enterprise Solutions Manager, Metcash Trading Limited

12.30 Business networking lunch

1:15 BPM and managing change within the organisation: Optimising BPM through effective change management

Creating the best environment for BPM through effective key ósponsorship, project management and change management strategiesBuilding effective communication strategies for BPM success as ópart of the change strategyIdentifying and managing key stakeholders (advocates and óadversaries) for successful changeMaintaining stakeholder support and acceptance post- óimplementation

Simon Lynch, Executive Manager, HR & Organisational Development; Robert Holland, Manager, Project Improvement and Change, CSIRO

2:00 Understanding the role of BPM for managing regulatory compliance

Aligning business processes with compliance obligations ó

Overcoming the evident disconnect between business and ócompliance functions How shared understanding can promote synergy between the ótwo functions

Shazia Sadiq, Associate Professor, School of Information Technology and Electrical Engineering, The University of Queensland; Director Communications, IAIDQ Asia Pacific

2:45 Afternoon refreshments and networking

3.15 Practical application of process model in DAFF Examining the Enterprise-Wide Business Model ó

Analysing and improving processes ó

Improving process efficiency and managing change ó

Chris Miller, Director, Process Improvement, Department of Agriculture, Fisheries and Forestry

4.00 It Is Time We Reframed Our BPM Lens from Diagnosing & Eradicating Waste to Discovering & Extending Strengths

Engaging people on the BPM Journey ó

The emergence of strengths based management (SBM) - what ócan we learn from SBM in our efforts to engage people in BPM? Mapping what works in our processes and organisation systems, ónot what is broken or wasteful The story of Big Mountain Shire ó Jeremy Scrivens, Director, The Emotional Economy at work

4.45 Concluding interactive discussion and closing remarks Reflecting on what you’ve learnt during the forum ó

Discussing and summarising the best practices in BPM ó

Sharing practical take-away tips and tools to apply in your own óorganisation

Facilitated by: Imre Hegedus, Managing Director, Imre Hegedus Consulting; Director, BPM Link

5:15 End of Forum Business value of the intranet expert: Andrew Wright, Manager,

Connected Forum – Wednesday, 16 October 2012

Business Process Management (BPM) is about improving a particular business process and making it as efficient as possible to reduce any unnecessary re-work. A robust BPM within the organisation promotes efficiency and effectiveness by optimising value-adding activities and eliminating stagnant ones. It provides a platform for continuous process improvement and excellence ensuring that the organisation is at the forefront of market innovation, creating a sustainable competitive advantage.

BPM practitioners across all departments face the ongoing challenges of educating senior management of the value and benefits of BPM and successfully managing the change in business processes to achieve effective results.

This interactive forum is for all professionals working to improve business processes and overcome challenges associated with it. There will be opportunities to hear practical case studies and network with professionals who have achieved BPM success, to help you tackle challenges such as:

• Gaining senior management buy-in and demonstrating business value • Breaking down the barriers of successful BPM implementation • Dealing with change resistors and getting support • Effectively aligning BPM methodologies with business objectives

Chairperson’s opening remarks Imre Hegedus, Managing Director, Imre Hegedus Consulting; Director, BPM Link

Pre-forum workshops: Wednesday, 26 August 2011

Post-forum workshops – Thursday, 17 October 2012(Separately bookable)

About the workshop leader:

Imre is an internationally recognised process professional; he is passionate about improving business performance. He has assisted some of Australasia’s largest companies including Toyota, Australia Post, Telecom NZ, BHP Billiton, Fonterra, and University of Sydney in their process endeavours, has led the development of a number of Australian and international quality/process forums and is the founder and convenor of BPM Link – Australia’s largest network of process and change management professionals.

Fifteen years of corporate experience as a Business Process Management (BPM) practitioner and senior executive has seen Imre successfully influence at the most senior organisational levels on the case for process focused transformational change.

Imre has authored two industry reports: ‘Improving Performance - Managing the Enterprise as a Dynamic System’ (2012) and ‘Business Process Man-agement- Insights and Practices for Sustained Transformation’ (2008)

About the workshop:

This workshop complements the new Ark Group Industry Report "Improving Performance - Managing the Enterprise as a Dynamic System" published in July 2012. Taking a systems thinking (process) approach to visualising, managing, and improving an organisation is a significant undertaking and many of today's process professionals (BPM and PI) are not aware of the complex foundations upon which today's process improvement and management practices are based. This workshop will provide an engaging overview of some select concepts and methods including:

• Introduction to Visualisation - concepts and implications• Systems theory - principles and their application to BPM• How the Enterprise Maturity Cycle influences change interventions - improvement, management and transformation• BPM, BPI, and Enterprise Architecture• How cultural perspectives impact upon BPM and change initiatives

The workshop will be highly interactive and engaging providing new and innovative content and building upon foundational improvement principles in insightful ways. For those who have a role in change management, process management, process improvement, and enterprise architecture.

Improving performance: practices and perspectives on process and systems Registration and refreshments: 9.00 am Workshop time: 9.30am - 12.30 pm Facilitated by: Imre Hegedus, Managing Director, Imre Hegedus Consulting; Director, BPM Link

A

About the workshop:

Robert is an independent consultant and management trainer, primarily using a Deming based process improvement approach thathas evolved over time to cover various related fields including quality management, TQM, systems thinking, six sigma, Lean, and BusinessPerformance Management.

Robert is a co-author of the ArkGroup Industry Report "Improving Performance - Managing the enterprise as a dynamic system".

About the workshop: BPM is set out to synthesise ideas from IT development, process improvement, and change management. However, many BPM practitioners have had limited exposure to process improvement thinking and methodologies. In this workshop, Robert will discuss topics including:

• Building the chain from process to data analysis• Exploring what and how to measure • Effectively interpreting the variations

This workshop is highly interactive and will include case studies and participative exercises including Dr Deming’s famous "the red beads experiment".

BMeasuring process performance and interpreting variation

Registration: 1.00pm Workshop time: 1.30pm - 4.30pm Facilitated by: Robert Lamb, Associate, Imre Hegedus Consulting; Lean Six Sigma Facilitator, AGSM Executive Programs; Director and Principal Consultant, Process Management International (Australia)

Early Bird offer Book before 13 Apri l 2012

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Business Process Management AG-WEB

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Bookings can be submitted at any stage prior to the 1. event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded.Payment must be received in full prior to the course.2. All speakers are correct at the time of printing, but are 3. subject to variation without notice.If the delegate cancels after the booking has been 4. accepted, the delegate will be liable to the following cancellation charges:

Cancellations notified over 45 days prior to the event �will not incur a cancellation fee. In the event of a cancellation being between 45 and �30 days prior to the event, a 20% cancellation fee will be charged.

For cancellations received less than 30 days prior to �the event, the full delegate rate must be paid and no refunds will be available.

All bookings submitted by e-mail, fax, or over the 5. telephone are subject to these booking conditions.All cancellations must be received in writing.6. Ark Group Australia will not be held liable for 7. circumstances beyond their control which lead to the cancellation or variation of the programme.All bookings, whether Australian or overseas will be 8. charged Australian GST at the prevailing rate at the time of booking.Delegates are responsible for their own travel, 9. accommodation and visa requirements.

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1st

2nd

3rd

4th FREE

16 - 17 october 2012, Melbourne

Sponsorship or Exhibition OpportunitiesIf you are interested in sponsoring or exhibiting at this event

please contact Bhuwan RaiPhone: 1300 550 662

Email:aga@arkgroupasia.com