New Wave5 years old

30% growth / annum in the last 2 yearsRapid turnover of staff

No more than 8025 Auckland

Staff have own means to achieve goalsPractices not written on paper

Business is found according to opportunities

Itinerant staff working around NZOn contract

Information Centre1 manager

5 staff

flexibility

Intranet, online databases, blog, RSS

Human ResourcesIT

ProjectsTeam formed for project purpose

Finance

Weekly verbal report to Director

Resources and work costed back

in 15mins blocks

In-house databases:External contacts

Internal staff Skills & Knowledge

United Brothers BanEfficiency, Economy, Sobriety, Good Behaviour

90% business in Auckland RegionSeveral hundred employees

Auckland Region & Wellington“To be the n°1 lender to business in NZ”

Expand beyond AucklandDiversify into other financial sectors

Maintain efficient internal operations at low costRetain staff and improve their skills

(Maintain and increase business activity)(find out about competition)

Procurements OfficerReports monthly

Library“Unnecessary cost centre”

Provision of books and magazines

(banking, finance, economics) to inform staff

Record KeepingPhotocopying

2 Library Assistants

Head of Administration

Deputy Chairman

Report on items circulation, N°Journals purchased, expenditure

Customers:Shopkeepers

FarmersTraders

Money borrowers

United Brothers Bank

Board and Supporting Staff

AdministrationHead of Administration

Procurements OfficerPrepares Budget

Library2 Library AssistantsNo IT or Marketing

Information Centre1 Library Officer

5 Library AssistantsAuckland based

Accounts staff helps with Budget

Orewa (HR &Marketing)30 mins north of Auckland

Van run twice per day

IT Staff: 30

+ 20 for Data EntryAll well qualified

runs UB online databasesMaintain programs

for accounts and payroll

LendingDirector of Lending

Allocates lending groupsStaff: 550, 20+ exp.

work individually

AccountsChief Financial Officer

Staff: 30Budget + Balance sheets

HRStaff: 20Contracts

Training Section:Induction of new staff

MarketingStaff: 15 (~30 yo)×2

Website for promotional purposes“unusual nature”

BrokerageFast Trading

Online broking CompanyWellington-based

Staff: 30NZSX & database

New customers: youngerWant to use the internetWant to be informed of business environment

Young Farmers want more than

lending services as they want to

diversify their businesses