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Session at IBM Connect 2014 delivered by Marcia Conner, Sensify Group; David Leaser, IBM Corporation; Sandra Conner, IBM Corporation. Despite the high unemployment rates in many countries, more than 65% of global leaders cite “talent and leadership shortages” as their #1 business challenge. And the problem is getting worse: A full 90% of organizations do not have all the skills they need to be successful. How can that be? In this session, we will challenge you to throw out everything you know about attracting, hiring and building talent in your organization. Then we’ll show you the technology and programs IBM is building to develop talented, inspired employees who create great things for your company. David Leaser is the business development executive for IBM’s Global Skills Initiative. Leaser developed IBM’s first cloud-based learning solution and is the author of a number of thought leadership white papers on talent development, including “Migrating Minds” and “The Social Imperative in Workforce Development. Leaser has trained more than 4,000 clients and developed more than 30 training manuals and video tutorials.
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© 2014 IBM Corporation
INV113: The War for Talent: Are You Prepared for the Battle of Your Life?
Marcia Conner, Sensify Group, @marciamarciaSandra Kogan, IBM Corporation, @sandrako David Leaser, IBM Corporation, @david_leaser
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David LeaserGlobal Skills Initiative, IBM@david_leaser
Sandra KoganDesign strategy and user research, IBM@sandrako
Marcia ConnerFuturist and author,Sensify Group@marciamarcia
A Case for Change Product Strategy Program Initiatives
Everyone agrees we have a problem.
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>65% of global leaders cite talent and leadership shortages as their top business challenge.
We have entered a global economy where talent and skills shortages challenge world economic and business growth around the world.
Klaus Schwab, Chairman, World Economic Forum
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Significant talent gaps are expected by 2020 and beyond In countries with no talent shortage trend, employability is the challenge
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© 2011 World Economic Forum: Global Talent Risk – Seven Responses, World Economic Forum & Boston Consulting Group
TIME
PR
OG
RE
SS
19752016?
As existing structures decline in effectiveness, we have an opportunity to both outcompete the current system and generate a workplace far better to meet human needs.
Our challenge is no longer knowledge transfer (and checking).
Our challenge becomes working together to learn and apply the right things faster.
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IBM’s Product Strategy
Challenge: Drive concession sales and cut down on turnover
* 1.2% increase in profit per customer
* Millions in net income
Solution: Employee engagement survey to help ensure the right fit the first time and an Applicant Tracking System to find candidates who fit the culture
Challenge: Double a staff of highly trained scientists quickly
Solution: Culture fit study to capture the essence of the company's brand
* 10 new drug candidates in 4 years
* Beat revenue and profitability goals
Challenge: Identify and engage top talent early
* 97.5% retention rate after 1 year
* 67.5% after 5 years
Solution: Assessments to discover top talent quicker and more efficiently
Challenge: Quickly educate and support a worldwide sales team
*Exceeded first year goal of 60% training completion.
* Search for content declined by 3 hours/week from 8.5 hours/week to 5.5 hours per week saving time and money
Solution: Social Learning solution that enabled quick development of sales content in a cost and resource-efficient manner
Challenge: Harness the reach of the internet to train pediatric caregivers worldwide and scale delivery of specialized content and knowledge as needed
Solution: OpenPediatrics - brings specialized medical knowledge from expert clinicians to thousands of pediatric caregivers around the globe
* 960 Users* 68 Countries* 203 Cities* 270 Hospitals* 6 WSP Events watched in over 45 countries* More than 4,000 visits to the program* More than 100 pieces of Medical content
IBM Talent Suite
IBM Social Learning
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IBM’s Program Initiatives
Here’s what you need to do. . .
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Recognize that knowledge does not equal capability
KnowledgeSusan has the knowledge to do the job and she has passed her certification test.
SkillsSusan is technically adept and can show that she can do the job.
CapabilitiesSusan just isn’t a fit for the company and the role. She is not going to win any prizes.
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The benefits are BIG!
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Skills development can drive significant, measurable value
faster rollouts of products and processes using learning technology.3
increase in customer satisfaction among
companies using learning technology.1
reduction in time spent searching for sales content.2
increase in staff retention among companies using
learning technology. 4
16%
35% 9%
22%
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Training improves an organization’s back office in measurable ways
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Settings and profiles automatically transferred during system upgrade more than five times more often.
PCs protected from viruses, spyware, and adware in accordance with IT policies twice as often.
File retrieval events satisfied by the end user without IT intervention 85% more often.
Compliance with legal and regulatory requirements achieved more than twice as often..
Backup and recovery
Client Management
Endpoint Security
Archiving and Retrieving
Training leads to better business outcomes: The correlation to the number of hours spent in training and IT project success
An increase of about 15 hours of training can improve project success from 10% to 100%.
15 Hours
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Training helps stakeholders win: 90% increase objectives will be met by increasing team skills by 1/3
Increasing team skills by 1/3 increases likelihood of
stakeholders meeting their objectives from 10% to 100%.
33%
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IBM is working to solve the problem
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IBM has developed programs to help you win
Global Skills Initiative
Academic Initiative
Talent Optimization
Analytics Talent Assessment
Global Training Providers provides a rapid way for IT professionals to quickly get the skills they need in an interactive way.
Academic Initiative prepares the next generation using world-class curricula, real-world cases and experiential learning
Kenexa and IBM are building tools and programs to improve skills.
The Analytics Talent Assessment identifies capabilities and determines if candidates and employers “fit” together.
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Go. Do. Learn!
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Visit the Solutions Showcase and meet with Arrow, Avnet, Global Knowledge and LearnQuest to learn about innovative client training, enablement and more!
Join #lrnchat (learn more at lrnchat.com) Thursday 8:30 pm ET
Join ibmtraining on LinkedIn and Facebook!
Go to ibm.com/training for schedules, roadmaps and more information!
Join the Conversation!
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Access Connect Online to complete your session surveys using any:• Web or mobile browser • Connect Online kiosk onsite
Marcia [email protected] http://marciaconner.com@marciamarcia
Sandra [email protected]@sandrako
David [email protected]@david_leaser
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Acknowledgements and Disclaimers
© Copyright IBM Corporation 2014. All rights reserved.
U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
IBM, the IBM logo, ibm.com, Lotus and IBM Talent Suite are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml
Other company, product, or service names, including AMC, Regeneron, NHS, AMD and OpenPediatrics may be trademarks or service marks of others.
Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates.
The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.
