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Is IT the Villain? - The Future of Technology in the Enterprise -- A summary of my keynote presentation at the CITE Conference and Expo in San Francisco. How do organizations deal with the advantages of social, mobile, and consumer technologies without losing control?
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Thoughts on the IT Organization of the FutureKeynote presentation, 6-4-13John Mancini, AIIM, AIIM.org
• John Mancini = @jmancini77• President, AIIM = AIIM.org• Digital Landfill blog = DigitalLandfill.org
Note: Links in Presentation are Live
Note: Links in Presentation are Live
Some free AIIM DIY Guides…
ECM Collaboration & Social BusinessSocial Business AssessmentRecords Management Best PracticesAutomating Content-Intensive ProcessesAutomating ERM with SharePointEffectively Organizing ContentScanning/Capture Requirements
How Do We Usually Define the “Business” of IT?
http://www.flickr.com/photos/mxmstryo/4033816209
“We’re in the complex systems business.”
“We’re in the technology provisioning business.”
“We’re in the enforcing policies business.”
“We’re in the security business.”
“We’re in the help desk business.”
Era
Years
Focus
Best known company
Content mgmt focus
Mainframe
1960-1975
A batch trans
IBM
Microfilm
Mini
1975-1992
A dept process
DEC
Image Mgmt
PC
1992-2001
A document
Microsoft
Document Mgmt
Internet
2001-2009
A web page
Content Mgmt
Systems of Record
Era
Years
Focus
Best known company
Content mgmt focus
Mainframe
1960-1975
A batch trans
IBM
Microfilm
Mini
1975-1992
A dept process
DEC
Image Mgmt
PC
1992-2001
A document
Microsoft
Document Mgmt
Internet
2001-2009
A web page
Content Mgmt
Social and Cloud
2009-
Interactions
Facebook and Twitter
Smart Content
Systems of Record
Systems of Engagement
Source: Geoffrey Moore, Escape Velocity
“For the next generation of knowledge workers, entering the workplace often feels like entering a computer science museum.”
Ray Wang, “Coming to Terms with the Consumerization of IT,” Harvard Business Review Blog
Survey by HBR, Economist, CEB, Intel, TNS Global
“57% of the executives expect their IT function to change
significantly over the next three years, and 12% predict a complete overhaul of IT.”
“Almost half of CEOs rate their CIOs negatively in terms of
understanding the business and understanding how to apply IT in
new ways to the business.”
“Only a quarter of executives feel their CIO is performing above his
or her peers.”
“Almost half of CEOs feel IT should be a commodity service
purchased as needed.”
Source: “The IT Conversation We Should Be Having,” HBR Blogs
The current narrative in the consumerization story – IT is the villain.
We need a new narrative…
How Must We REDEFINE the “Business” of IT?
It’s not as simple as people wanting to use an iPad for business purposes…
…and it’s not as simple as saying, “Let’s bring Facebook into the enterprise.”
IT must change to help address these changes…Is/Current Will Be/Future
IT focused on cost reduction. IT focused on value creation.
Senior Execs tech oblivious. Senior Execs tech aware.
Complexity guarantees security. Simplicity guarantees security.
Mobile & social differentiators. Mobile & social are features.
Systems bought with CAPEX. Systems bought with OPEX.
Pure tech skills = value. Tech skills in context = value.
IT needs change from a “railroad builder” to a “taxicab company”…
Don’t lay track, take users on trips.
We must change our focus – “We are in the business of information logistics.”
Note: Links in Presentation are Live
Some free AIIM DIY Guides…
ECM Collaboration & Social BusinessSocial Business AssessmentRecords Management Best PracticesAutomating Content-Intensive ProcessesAutomating ERM with SharePointEffectively Organizing ContentScanning/Capture Requirements
