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Check out this presentation by Vivek Bhaskaran, President of Survey Analytics and IdeaScale, two proud, profitable and growing bootstrap companies he started from the ground up. The IT Organization is the one most lambasted for living in a culture of “NO” in which IT Pros are seen as gatekeepers preventing the rest of the organization from being innovative. This perception- vast in its implications- is easily remediable via the age-old method of “listening and response” whereby IT Organizations create (and publicize) perennial listening-posts and create transparency between what is asked of them and what they return. This session explores ways to put IT at the top of the popularity charts and to expose how IT is in reality the largest source of innovation in the company.
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Vivek BhaskaranIdeaScale
[email protected]@ideascale
IT Innovation Crisis: Getting to the Culture of Yes
Vivek BhaskaranSurvey Analytics
[email protected]@surveyanalytics
About Me
Founder of Two Companies
BootStrapped & Profitable & Proud
Used to be an IT/Tech Consultant
Lets talk about IT Perception
Poorly Understood
COGS - Like Government
Impedes You
Geeks
Wield Power - NO
Old Fashioned
Are we something like this?
Well - Maybe…but some Facts
75% of CIO’s think they are aligned w/ Biz!
43% of Biz think IT is aligned with them!
Source : Vivek’s Napkin Survey…
Net:Net - ~30% of Companies are clueless!
Now some real facts about IT
Best Listening Division in the ORG
IT is like Customer Support - You don't think about it till you need it!
Touches almost the entire company
Has an actual SLA
The “Yes” is silent - but “No” is amplified
“All our radical innovations come from people who are not domain experts.” Orange Telecom
Lets change the Perception!
Culture of YES!!
Open Innovation
Listening & Communication Loop
Perspective
Open Innovation
INCREMENTAL DISRUPTIVE
LOW RISK HIGH RISK
STRATEGIC
LARGE SCALE
EMBEDDED
SMALL SCALE
TYPES OF IDEAS
NATURE OF IDEAS
PRODUCTS / SERVICES
PROCESSES / METHODOLOGY
MARKETPLACE
STRUCTURE / ORGANIZATION
ROI Addiction Vs. New Oppty
“This is one of the innovator’s dilemmas: Blindly following the maxim that good managers should
keep close to their customers can sometimes be a fatal mistake.” Innovator’s Dilemma
Communication Loop
“Listen actively, respond quickly.” Steve Jobs
Communication Loop
Be sure to show progress - even when you’re not implementing a solution so that a community comes
to trust you.
Listening = Empathy
We all feel the need to be listened
Just the act of asking is noted
The ability to give feedback!
Perspective
“Our brains are wired to assume that ideas that come from nearby are more concrete so they’re not considered as creative as the more abstract concepts that come from
further away.” Shankar Vedantam
Perspective
Approach ideas first for their possibilities and secondarily for their feasibility.
•Share a story of when your company met one of these challenges. How did they respond?
• IT has some key advantages in the innovation space. What are they?
•Other innovation challenges?
Questions and Answers
EMPOWERINNOVATION
Vivek BhaskaranIdeaScale
[email protected]@ideascale
LISTENINGSYSTEMS
Vivek BhaskaranSurvey Analytics
[email protected]@surveyanalytics
