Jamaica the Outsourcing Paradise in the Caribbean By: Anders Jones

If your business needs a quality, cost-efficient contact center solution in the

Caribbean, Jamaica just might have it all. The country is home to a mature business

process outsourcing (BPO) industry that employs over 13,000 full-time workers and

brings in around $145 million of the impressive $2.5 billion Caribbean and LatAm BPO

market in the area. This, combined with Jamaica's undeniable appeal as a tropical

paradise (and reggae music mecca), is causing it to grow into a premier nearshore

destination for a range of BPO needs.

Top tier businesses that are in the market for quality, cost efficient contact center

solutions and outsourcing nearshore are drawn to Jamaica as their ideal solution.

From Fortune 500 companies to new players, Jamaica just might be perfect for your

business. Consider the following Jamaican advantages:

An Impressive, Intelligent Workforce

The country of Jamaica has 1.3 million English speakers in its workforce with a 96

percent literacy rate as of 2012. As of this time, there were 22,000 secondary

education graduates, 7,500 university graduates and 68,471 residents pursuing

additional education at eight universities.

Affordable Rates

While labor rates continue to climb in developing countries, Jamaica's labor rates

remain affordable. The current minimum wage in Jamaica is equivalent to about $1.20

per hour USD (Source: Minister of Labour and Social Security). Less money spent on

labor means a higher bottom line for your business.

High Quality Telecommunication Technology

Service industries comprise 70 percent of Jamaica's revenues, making

telecommunication facilities a high priority there. Communication networks are

strengthened regularly in order to support these service industries, and the result is

world-class telecommunication that inspires confidence in U.S. BPO and call center

investors.

Close Proximity to the U.S.

With just an hour between the U.S. and Jamaica, this beautiful island is an accessible

nearshore destination for business outsourcing needs. Fast delivery, easy

communication and an overall convenience factor make Jamaica highly attractive to

U.S. companies.

You Can Do Business in Paradise

Oh, we should probably touch on the fact that Jamaica is also a tropical island

paradise with crystal clear ocean surf, swaying palm trees and miles and miles of

pristine, sandy beaches.

From call centers to business process outsourcing all on a gorgeous, tropical island,

Jamaica just might be the ideal outsourcing paradise. If your business needs a cost

efficient contact center solution with an educated, quality workforce in a beautiful,

convenient location, consider Jamaica as your outsourcing solution.

Global Gateway Jamaica is ready to assist you in reaping all the benefits of outsourcing

to Jamaica. We can assist you in outsourcing your customer support, subscription

management, technical support, lead generation, data entry, scheduling, and much

more. Contact us today to find out what's possible for your business.