Japón kiyoko tsutsumi

E-Government initiatives in Japan toward the benefit of citizens

6 September, 2013

Kiyoko TSUTSUMI

General Assistant Director

Administrative Management Bureau

Ministry of Internal Affairs and Communications

JAPAN

1

Before I start holding my presentation,

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(Yahoo! Japan “East Japan Earthquake Picture Project”)

JAPAN was struck by the Great East Earthquake and Tsunami on March 11, 2011.

3

【2011, Mar.12～】 Honda and Pioneer provided the

Truck traffic information.

【Mar19～】 ITS Japan (NPOs in JPN) provided the

Truck traffic information by gathering from 4 companies,

Honda, Pioneer, Toyota, and Nissan.

【Apr 6～28】

ITS Japan provide the information by

integrating the Truck traffic information and the

Traffic and road closure information.

【Mar 23～】 Geographical Survey Institute provided

the provided the Truck traffic information by gathering

the local government and the road maintenance

organization in Tohoku-area.

Traffic and road closure information

Truck traffic information

Use-case of utilizing the Open-data

Traffic and Road Closure Information after the Earthquake

4

The acceleration of digital government remains one of the 1st-priority agenda

even in the latest national ICT strategy in Japan

• The government has just set the "New IT Strategy" on June this year

Looking back the discussions in Japan, it appears that the authorities need to pay

attention to not only 1) the digitalization itself but also 2) the deployment of usage,

in order to derive the full potential of "OSS"

• At the first step, we were focusing on the digitalization ratio of the public

services and how to link them onto a single portal

• Now we are trying to ensure the higher usability in the on-line services than

the traditional off-line services

– Account integration with single IDs

– Higher security in certification

– BPR in each digitalized service

Summary

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1. General IT circumstances in Japan

2. Japan's experiences to improve G2C services

Organizations in charge of e-government

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IT Strategic Headquarters

Chair: Prime Minister Vice-chair: Minister of SSTP Minister of MIC etc. Members: All the Ministers and Members from the Private Sector

CIOs Council Chair: Government CIO Vice-chair: Director General of Administrative Management Bureau of MIC Members: Ministry CIOs

A Ministry CIO

Assistant CIO

B Ministry CIO

Assistant CIO

C Ministry CIO

Assistant CIO ・・・

Assistant CIO：Appointed from the Private sector

WG for Gov. Information Systems Renovation

WG for The Cloud Gov. Information Systems & Network

Administrative Management Bureau of MIC

G-CIO

7

In these decades, the IT circumstances in Japan

have shown rapid improvements and

brought positive effects on the people's lives

The Spread of Mobile Communications Development of Broadband Infrastructure

[Education] Internet Environment at Schools [Public Services] Procedures Accessible Online(*1)

(*1) Of the procedures to be made accessible online by each administrative organ, the percentage of procedures , such as applications and notifications, that could actually be done online declined sharply in FY2009 to 52% as a result of a suspension of electronic application systems and a review of procedures undertaken by each ministry based on the policy of selective implementation indicated in the Online Use Expansion Action Plan.

Basic ICT performances in Japan

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[Contracts] Approx. 120 million As of the end of March 2012

[Household coverage] As of the end of March 2012

・Broadband: 100 % ・Super‐fast broadband： 97.3 %

[Percentage of schools with LANs] Approx. 83.6 % As of the end of March 2012

[Percentage of procedures accessible online] Approx. 52% As of the end of FY2012

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However, we think

there still remains rooms for further improvements

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On June 14 this year,

the government set the "New IT Strategy"

I. Basic concept 1. Breaking through stagnation and moving toward the

rebirth of Japan

○ Facing various problems, such as a low birth rate and an aging population, increase in social welfare costs, and need to take measures in preparation for large scale disasters

○ Japan should utilize IT as growth engine to break through stagnation and achieve sustainable growth, positioning this as the core of its growth strategy.

2. Toward the attainment of the world’s top IT-oriented society ○ Based on reflection on the past, efforts should be made to deal

with policy issues through elimination of sectionalism and promotion of IT measures throughout the whole government, under the initiative of the IT Strategic Headquarters and the government CIO.

○ Eliminate structural barriers, systems, and rules to facilitate expansion of IT utilization, and demonstrate and present successful models internationally

○ Achieve goals in around 5 years (by 2020) With the aim of realizing the world’s top IT-oriented society and expanding domestic outcomes internationally, efforts will

be made, with the following three goals in mine. 1. A society where the creation of innovative industries and services and the growth of all

industries are promoted ○Promoting the release of public data to the public (open data) and the utilization of big data (distribution of personal data, etc.) ○Increasing the sophistication of agriculture and related industries and turning them into knowledge-based industries ○Promoting open innovation. ○ Revitalizing local communities (including remote islands) ○Creating new businesses in the visual media industry by creating next-generation broadcast services

2. A society robust against disasters, the safest society in the world, where people can live healthily, peacefully, and comfortably

○Realizing a society where people can enjoy longevity and good health ○Creating a society that is robust against disasters and that is the safest in the world ○Achieving efficient and stable energy management ○Creating a society that has the safest, most environmentally-friendly, and economical road traffic in the world ○Diversifying employment systems and creating a work-life balance

3. A society where everyone can receive one-stop public services anywhere at anytime ○Providing convenient e-government services ○Reforming the national and local government information systems ○Strengthening government’s IT governance

II. A desirable society we should aim to become

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New IT Strategy 2013 (1/2)

III. Efforts to realize a desirable society we should aim to become

(1) Provision of convenient e-government services

3. A society where everyone can receive one-stop public services anywhere at anytime

(2) Reform of the national and local government information systems

[Major efforts] ○All government services should be received electronically, in principle. ○Data formats, terminology, codes, letters, etc. used on the government’s websites are to be

standardized and shared, and application interfaces are to be disclosed to provide an open environment for the utilization thereof. Public-private cooperative efforts will be made to realize more convenient online services.

[Major efforts] ○When making IT investments, business processes are to be thoroughly reviewed and reformed. Introduction of the numbering system should be implemented in a systematic manner in the relevant administrative fields by making plans for reforming public services and business processes as well as information systems. ○The number of existing information systems (approx. 1,500 in FY2012) should be nearly halved by FY2018. By around

FY2021, the government information systems should all be integrated into the cloud computing system, in principle, to reduce operating costs (aim to achieve a 30% reduction).

(3) Strengthening of government’s IT governance [Major efforts] ○Plans to invest in the government information systems are to be made along with budget compilation from FY2014. ○A Japanese version of the IT Dashboard (an online system to enable people to check IT investments made by ministries and agencies in a list form) is to be developed with the goal of starting operation in FY2014. ○Efforts should be made to utilize open source software and promote standardization and sharing in procuring

information systems, to reduce procurement costs through reviewing assessments of the technical capacity of bidding contractors, and to build a competitive market.

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New IT Strategy 2013 (2/2)

"Open data" initiatives

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(1) Government shall actively release public data.

(2) Public data shall be released in machine-readable formats.

(3) The use of public information shall be encouraged whether for commercial

or non-commercial purposes.

(4) Specific measures shall be taken such as the prompt disclosure of public

data that can be released and results shall be steadily accumulated.

2. Public Data Subject to Measures

3. Collaboration with the Private Sector and Local Governmental Bodies

1. Fundamental Principles

The fundamental principles concerning measures for promoting the use of public sector

information in Japan are set forth in (1) through (4) below:

Promotion of e-Government services

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Increase the convenience of citizens’ life! Citizen-centric electronic government services by national and local governments

Government services offering greater convenience that place less of

a burden on users

Mission

Vision

The administrative operation with less cost and more efficiency

Administrative infrastructure that is highly resistant to disasters and

security issues

— —

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What we are thinking to implement the strategy

is derived from our experiences accumulated in

the last decade

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1. General IT circumstances in Japan

2. Japan's experiences to improve G2C services

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Approach to selecting priority procedures

A procedure that is frequently used by

citizens or companies (more than one

million applications, etc. annually)

A procedure, etc. that is repeatedly or

continuously used mainly by companies

(less than one million applications, etc.

annually)

Annual No. of applications, etc. for the 71

priority procedures: Approx. 460 mil.

No. of procedures by priority procedure field

Regis

tration

s

Nation

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s

So

cia

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nd

lab

or

insu

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ce

Imp

ort

/exp

ort

an

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arb

or

Ind

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ial

pro

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5 15 21 20 1 1 8

Registration: 173 mil. (39.1%)

National taxes: 35 mil. (8.0%)

Social and labor insurance:

146 mil. (32.9%)

Other procedures designated as priority

procedures: 5.7 mil. (1.3%)

Annual No. of applications for procedures available on the Internet (approx. 7,500 procedures): 443 million

(Note) Prepared based on

the “Current Status of Internet Administrative

Procedures, etc. in FY2011”

Import/export and

harbor-related:

46 mil. (10.4%)

Procedures not designated as

priority procedures:

37 mil. (8.4%)

91.6% of procedures for

which Internet

application, etc. is

possible

Outline of on-line public services in Japan

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Now we are aware of the importance balancing

1) the digitization itself and

2) the deployment of usage,

in order to derive the full potential of "OSS"

Portal Site

Account / ID

Certification

Procedure

Account / ID

Service-P

roced

ure

Service-P

roced

ure

Service-P

roced

ure

Portal Site

Public-Certification

1

2

3

4

OSS and Issues

OSS structure Issues

1

2

3

4 ・・・

To ensure seamless / integrated "access" to the whole set of services

To synchronize user data among isolated / individual services

To offer services as secure / reliable as off-line ones

To re-design service procedures themselves to optimize in digitization

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Portal Site

Account / ID

Certification

Procedure

Account / ID

Service-P

roced

ure

Service-P

roced

ure

Service-P

roced

ure

Portal Site


1

2

3

4

OSS and Issues


1

2

3

4 ・・・





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Portal Site

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No Time!

Far from the counters!

Hard to go to the counters!

Convenient!

Portal Site

• with the structured access to the services

1

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The Government Portal Site: “e-Gov”

The e-Application Systems in ministries have been integrated to “e-Gov” for one-stop services.

The “e-Government Customer Support Centre” is opened to deal with various inquiries on how to use “e-Gov”.

The Government Portal Site

キーワード検索

検索

組織，制度概要

報道発表資料，新着情報

所管の法令・告示・通達

方針・指針・施策・計画等

調査研究結果

審議会等

パブリックコメント

白書等

統計調査結果

申請・届出等手続・様式

調達情報

予算及び決算

評価結果等

情報公開

お知らせ

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会社を設立する場合

行政手続案内行政手続案内



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調査研究結果

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調査研究結果

審議会等


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統計調査結果


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評価結果等

情報公開

お知らせ


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検索





調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開

お知らせ


・登記の申請

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検索


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調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開





調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開





調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開





調査研究結果

審議会等


白書等

統計調査結果


調達情報

予算及び決算

評価結果等

情報公開


お知らせお知らせ

・登記の申請

・○○○○の届出




・登記の申請

・○○○○の届出




・登記の申請

・○○○○の届出




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・○○○○の届出




Web sites of government ministries

Provide cross-ministries administrative

information in web sties

・・・・・・・・・・・・・・・・・・・・・・・

Web site of Ministry A

・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・

Web site of Ministry B

Guide for how to use “e-Gov”

in easy-to-understand

Support of utilization of e-Government

Web Search

Guide

How can I process an

e-application?

Submit multiple applications at once

Ministry A

Ministry B

I want to establish a new

company. How can I do ?

I want to collect information from

various sources. It’s time

consuming to visit and search

many different Web sites.

e-Government Customer

Support Center

Government

Common

Network

Electronic application

Model system in a

local government

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Main Functions of “e-Gov” ：1.Information providing function

：2.Online application function

：3.User support function

Search Engine of Laws and Regulations

Free and user-friendly search engine of the latest version of Japanese laws and regulations

E-Government Customer Support Center

Help desk on the usage of “e-Gov”

Public Comments Information

The announces of all public comments from each ministry

Opinion Box

Acceptance of administrative counselling and the opinions to each ministry or e-Gov

Cross-ministries administrative information

- Search engine of administrative document files management ledgers and personal information file register. - Information on each ministry and agency such as organizational structure, jurisdiction, location, etc.

Administrative Organization Information

Links to the websites of each ministry, incorporated administrative agency and local branch bureau

Categorized information

Links to the websites of each ministry on press releases, white papers and the announces of procurement, etc.

E-application Portal Site

The portal site of online-application procedures to the central government (since Apr. 2005)

Guide Information on Administrative Procedures

Search engine of administrative procedures by keywords or life events

Earthquake Information

Links to the information for the victims of the Great East Japan Earthquake provided by the central and local governments and the private sectors

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Just offering a portal site is not sufficient

to lead the users in the complex forest of services;

It must be STRUCTURED

Support for citizens to recover from the Earthquake

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Support programs

provided by the ministries,

prefectures, cities and

other organizations

Concept Provide Information without exception and quickly !

Recovery and Reconstruction

Support Program

Database R-Assistance.go.jp

奨学金検索教材検索学校検索

Recovery and Reconstruction Support

Program Database – The support flow with DB -

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Personalized search

Su

pp

ort

Pro

gra

ms

Mush up With

Non –Government

Services

Apps &

API

Find

support

programs

easily

r-assistance.go.jp

East Japan area Government

Local Governments

・Grant

・Support

Structuralization

Catalogue

Telephone support desk

Support desk

Recovery and Reconstruction Support

Program Database - Outline of the using process -

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1. Input your condition

4. Get the form

5. Submit the form (not online)

Consultation

Apply & Submit

2. Available program list

3. Detail information

of the program

Government staff

and Local

government staff

Portal Site

Account / ID

Certification

Procedure

Account / ID

Service-P

roced

ure

Service-P

roced

ure

Service-P

roced

ure

Portal Site


1

2

3

4

OSS and Issues


1

2

3

4 ・・・





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Accunt / ID

29

"My number" system

• that enables users to deliver his / her own data

among services

2

“My number System “ (The tax and social security systems)

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Outline of the System

Aim

• To eliminate the excessive burdens in the Government

service on both the “Citizen-side” and the “Government-

side”

• “My number” system is the platform in order to Identify

myself as “who I am” electronically by managing with the

“Number.”

• This system enables the personal information which is

located in the multiple organizations to connect each other

as the identified person

Portal Site

Account / ID

Certification

Procedure

Account / ID

Service-P

roced

ure

Service-P

roced

ure

Service-P

roced

ure

Portal Site


1

2

3

4

OSS and Issues


1

2

3

4 ・・・





31

Certification

32

"Public Certification Service for Individuals"

• ensure strict security level

3

Public Certification Service for Individuals

33

• Prevent spoofing and manipulation with the ‘Electronic

Certificate’ in the electronic procedures on the Internet

• “Public Certification Service for Individuals” has the

functions to issue the ‘Electronic Certificate’ and to

verify the validity of the application via the Internet. Outline of the System

Aim

Portal Site

Account / ID

Certification

Procedure

Account / ID

Service-P

roced

ure

Service-P

roced

ure

Service-P

roced

ure

Portal Site


1

2

3

4

OSS and Issues


1

2

3

4 ・・・




To re-design service procedures themselves to optimize in digitalization

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Procedure

35

Business Process Reform

• including "going paperless“

We need to re-design service procedures themselves to optimize in digitalization with BPR.

4

Portal Site

Account / ID

Certification

Procedure

Issues / Japan's initiatives

Issues

1

2

3

4





Portal Site • with the structured access to the

services

"My number" system • that enable users to deliver his /

her own data among services

"Public Certification Service for Individuals" • ensure strict security level

Business Process Reform • including going paperless

Japan's solutions / initiatives

36

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Toward the benefit of citizens !

Thank you for your kind attention