Jill Nelson Leadership Philosophy: Culture Powered Growth

Culture Powered Growth

February 24, 2014

Culture Powered Growth | February 24, 2014



SCHEDULES – Nuts and

bolts

ACTION STEPS – This Quarter

GOAL (1 year)

TARGET (3-5 years)

PURPOSE (why):

CORE VALUES (how)

ACCOUNTABILITIES – who ensures this gets done? (1 person)

RUBY PLANNING PYRAMID


Hiring


DOW JONES FROM 2008 TO 2010


Ruby Values

Foster Happiness

Practice WOWism

Create Community

Innovate

Grow!


-

2,000

4,000

6,000

8,000

10,000

12,000

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

Ruby Receptionists Sales (1000s)

Values Introduced


Organizational Leadership Lesson Number One:

Know what it is you stand for (Mission, Vision, and Values) and surround yourself with an aligned staff who stand for the same things



Organizational Leadership Lesson Number Two:

Create Systems, Processes and Training across every touch point for a consistent brand experience







Culture Powered Management

RESULTS

Incent

Inspire

Empower


Reported Mistakes

53

49

57

49

22

13

27

21

26

16

20

13

14

0 10 20 30 40 50 6016-Apr

23-Apr

30-Apr

7-May

14-May

21-May

28-May

4-Jun

11-Jun

18-Jun

25-Jun

2-Jul

9-Jul



RESULTS

Incent

Inspire

Empower


Hi Jenny… Please pass on a huge thank you to Desi and Michael for the Stormtrooper. The gift made absolutely everyone in the office light up! Taking the care to look into what we do, look at our company culture, and then send something like this to us goes above and beyond in terms of customer service and care. Thank you again, Griffin

AdamEdgerton 1:16pm via Twitter for Mac Wow, now that's going above and beyond. Big thanks to @callruby from @metaltoad! yfrog.com/kj3y4ygj

http://hootsuite.com/dashboard

http://twitter.com/AdamEdgerton/status/226047883521163264

http://twitter.com/AdamEdgerton/status/226047883521163264



http://t.co/tNfCJ3Rx



AN INSPIRING OFFICE



RESULTS

Incent

Inspire

Empower




Culture-Powered Growth | February 24, 2014

INSERT WHITNEY ROADSIDE REPAIR SLIDE


NOT SO CASUAL FRIDAYS


Holidays at Ruby

http://vm_pearl2/recepmain/socialsite/Deck the Cubes 121212/Jami.JPG


Ruby 5 at 5 Sabbaticals

Organizational Leadership Lessons:

Know what it is you stand for (Mission, Vision, and Values) and surround yourself with an aligned staff who stand for the same things

Create Systems, Processes and Training across every touch point for a consistent brand experience

Incent, inspire and empower your aligned team for stellar results


Business

Jill Nelson Leadership Philosophy: Culture Powered Growth