GUIDEBOOK

JOIN.ME BY LOGMEIN

August 2013 Document N111

© 2013 Nucleus Research, Inc. Reproduction in whole or part without written permission is prohibited.

Nucleus Research is the leading provider of value-focused technology research and advice.

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© 2013 Nucleus Research, Inc. Reproduction in whole or part without written permission is prohibited.

Nucleus Research is the leading provider of value-focused technology research and advice.

NucleusResearch.com

August 2013

Document N111

THE BOTTOM LINE

join.me by LogMeIn provides conferencing services to support presentations, sales demos,

and online collaboration use cases. By speaking with join.me customers, Nucleus found

that the ease of use for end users and administrators led to increased adoption, improved

business productivity, and IT efficiencies. Also, join.me’s low pricing relative to

functionality resulted in significant cost savings.

THE SITUATION

Conferencing and collaboration technologies have existed for decades, which have led to a

variety of products in this market. Audio conferencing, web conferencing, internet-based

calling, instant messaging, file sharing, screen sharing, whiteboarding applications, mobile

applications, and groupware-based scheduling functions have all sought to solve the

challenges associated with remote collaboration.

However, a key challenge is that applications in this space are typically siloed and do not

directly connect with each other. As a result, separate applications may be needed to

manage audio, web, and chat functions. These applications must be opened one at a time

and individually configured to include all relevant stakeholders.

Conferencing solutions also typically require proprietary software or agents to be

downloaded onto a computer or mobile device. This approach takes up valuable time

during the start of a meeting and can often be incompatible with a company’s security

policies, which may make the meeting impossible to conduct or require IT support to fully

deploy. This leads to late meetings starts or even the need to reschedule meetings if

connection problems take up the entire scheduled meeting time.

Although unified communications was supposed to solve many of these siloed problems,

the truth is that most unified communications solutions today consolidate a number of

inferior applications into a suite, none of which would gain adoption as a standalone

product. As a result, end users end up trading off the quality experience of a best-in-

breed application for the convenience of an all-you-can-eat suite of half-baked

communications tools while paying for a dedicated unified communications server.

End-user organizations seeking conferencing and collaboration solutions are also

pressured to reduce the total cost of ownership associated with these applications. This

cost includes the basic license, the cost of upgrading applications as the company requires

new capabilities, and the resources and time associated with supporting these

applications. In an attempt to justify premium prices, conferencing vendors have

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© 2013 Nucleus Research, Inc. Reproduction in whole or part without written permission is prohibited.

Nucleus Research is the leading provider of value-focused technology research and advice.

NucleusResearch.com

August 2013

Document N111

continued to add functionalities regardless of whether these new tools are actually

necessary to run a business conference call or not, such as PBX integration or advanced

emoticon images (for those who truly need smiley and winking faces to be represented by

a multitude of dedicated images).

The remainder of this guidebook is broken into several sections. Below is a list of the section

headers to provide a view into the full contents of the guidebook. If you are interested in

downloading the complete guidebook, please visit here.

WHY JOIN.ME BY LOGMEIN

KEY BENEFIT AREAS

EASE OF USE AND GREATER ADOPTION

EXTERNAL COLLABORATION WITH SUPPLIERS AND PARTNERS

EASE OF CREATING A BUSINESS DEPLOYMENT

REDUCED COST

BEST PRACTICES

TAKE ADVANTAGE OF CLOUD OPTIONS

FOCUS ON THE FUNCTIONS YOU NEED

USE LOGMEIN VENDOR SUPPORT TO LEVERAGE CONSUMERIZED IT

START WITH A TRIAL

IDENTIFY KEY USE CASES

CONCLUSION

If you are interested in downloading the complete guidebook, please visit here.